My British Gas Complaint with the CEO

[scottybhoy]

Re: My British Gas Complaint with the CEO

...I also mentioned that I was a member of this site and that there offer of £20 compensation on each account was taking the piss yes I said exactly those words.

Absolutely brilliant!

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Thanks Scotty,

Thought you would like that BG certainly did lol

Regards

[scottybhoy]

Re: My British Gas Complaint with the CEO

I had my fair share of hassle with those cretins - thankfully it was all before they could trash your credit file - although, that wouldn't have mattered now!

setting up a website seemed to do the trick and being top in google adwords for british gas complaints via a free voucher helped too

Eventually emailed and wrote to Andy Eley about the website and my complaint - seemed to get arses kicked and Centrica were monitoring my website for updates - I know that thanks Google analytics!

These people dont like complaints in the public domain.

Actually had an offer from GMTV to appear on the show with the CEO at the time, needless to say I shat it! If I did go it may have turned into the equivalent of Jeremy Kyle with me and him rolling about the floor hand-bag wrestling

[jen_br]

Re: My British Gas Complaint with the CEO

Customer Ref: OU812
Hi Mrs Br,

Just to confirm that I have submitted the application for the default to be removed, which should be completed within the next 5 working days.

If you feel that I can be of any help in the future please do not hesitate to contact me.

Regards

B (email removed to protect employee)

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Greetings All,

Well I did make comment about this to the CEO in my complaint and I hope it was taken on board in there decision.

Anyway this is most welcome by me.

12 August 2011 Last updated at 11:29

British Gas to suspend doorstep sales

British Gas has said it will end doorstep selling for three months, claiming the format is "outdated".
The company follows Scottish and Southern Energy in stopping the selling style, which was recently criticised by an influential committee of MPs.
The 400 agents employed by British Gas should continue to be employed in advisory roles, a spokesman said.
Watchdog Consumer Focus said many consumers switched to a worse deal after doorstep sales.


More:


http://www.bbc.co.uk/news/business-14505027

[5corpio]

Re: My British Gas Complaint with the CEO

got an e-mail from Philip Bentley the Managing Director of British Gas (Don't know why, just junk blah blah - about economic times, suppose because they'be lost 100,xxx customers since they put there prices up this year).......Anyhoo - this is his e-mail address:

phillip.bentley@britishgas.co.uk

[5corpio]

Re: My British Gas Complaint with the CEO

got an e-mail from Philip Bentley the Managing Director of British Gas (Don't know why, just junk blah blah - about economic times, suppose because they'be lost 100,xxx customers since they put there prices up this year).......Anyhoo - this is his e-mail address:

phillip.bentley@britishgas.co.uk

Actually it would HELP, if they check there files and records that they are sending it to my wrong e-mail address, which changed 'donkies ago' lol

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

got an e-mail from Philip Bentley the Managing Director of British Gas ...Anyhoo - this is his e-mail address:

phillip.bentley@britishgas.co.uk

Wouldn't it be a pity if he was now to receive all manner of pornographic spam?

[Handyman]

Re: My British Gas Complaint with the CEO

Wouldn't it be a pity if he was now to receive all manner of pornographic spam?

Forget the Pornographic Spam, does anyone know how to sign him up to a price comparison site so he gets a load of emails offering him a cheaper quote than BG can offer

I love poetic Justice

[5corpio]

Re: My British Gas Complaint with the CEO

easy - just enter all details

we done once on someone - and sent of for junk mail via post (fill out form with free postage)

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

we done once on someone - and sent of for junk mail via post (fill out form with free postage)

It's even more fun to ask the Mormons to call, giving the victim's name as Hugh Janus.

[AnonymousA]

Re: My British Gas Complaint with the CEO

What a great thread!!

[5corpio]

Re: British Gas tariff changes: what does it mean for me?

British Gas has announced simplifications to its tariffs after 'loss of trust'.

Loss of consumer trust has prompted British Gas to simplify its tariffs. Managing director Phil Bentley admitted that British Gas "had not made it easy for customers" and that there was a public lack of trust of the energy industry. The energy provider will offer just two tariffs – variable and fixed, and pledged to offer more understandable billing, with a complete breakdown of all the costs.

Adam Scorer of Consumer Focus welcomed the changes. "The penny has dropped. We welcome the news that energy companies recognise that the ways in which they have constructed and sold tariffs has confused, antagonised and alienated consumers," he said.....Read more here---> British Gas tariff changes: what does it mean for me?

[pompeyfaith]

Re: My British Gas Complaint with the CEO

public lack of trust of the energy industry

You don't say lol I think this thread of mine proves that point very well.

[5corpio]

Re: My British Gas Complaint with the CEO

British Gas boss Bentley admits call centre abuse from customers angry at price rises

Angry British Gas customers infuriated by rising energy bills are deluging its staff with increasingly aggressive complaints, the company’s boss has admitted. Managing director Phil Bentley – who earns £1.3million a year – revealed that customers struggling to pay gas and electricity bills are taking out their frustrations on his call centre staff and workers on the road. The company boss said in a candid email to staff: ‘We have seen a groundswell of anti-British Gas comments, with increasingly aggressive tones. All our call centres are under extreme pressure from more angry customers struggling to pay bills.’

The high number of complaints comes as British Gas continues to refuse to pass on the fall in the wholesale price of gas to its 9.2million gas customers. According to industry estimates, the wholesale price of gas has fallen 9.4 per cent. Yet, British Gas has only reduced the cost of electricity by five per cent and have not made any reduction in the price of gas despite other companies doing so.....Read more here---: British Gas boss Bentley admits call-centre abuse from customers angry at price rises | This is Money