Lending Stream

[Natty]

Re: Lending Stream

SnV,

I received this response yesterday from the FOS. The response was in relation to the email I received from LS advising of the increased interest/charges.

Dear Natty,

Thank you for your email.

As per my previous email to both Lending Stream and yourself (on 23 March 2015), I’ve asked them whether they would be willing to freeze interest and charges whilst I carry out my investigation. Whilst I appreciate the loans are in dispute, I will let you know their response once they come back to me.

Kind regards,
Adjudicator

[Natty]

Re: Lending Stream

Now you can see why we try to get people to realize that stressing about this stuff is counter productive. I know its real difficult as you want a resolution today so you can draw a line under it and get on with the more important things in your life, but the wheels in these companies turn sloooooooowly. As I mentioned before, its likely that this is the first time your account has even been looked at by a human being and I would bet the farm that almost everything you've received up to this point has been automated.

So with that in mind, be aware that anything you send them you may not get a 'proper' response for a while.

But also be aware that this works for you!

Give me a couple of days and I'll put something together for you with an irresponsible lending angle, and also their poor admin.

Best
SnV

SnV,

I joined this site in earlier January and as you know I was at breaking point, You and the other wonderful people on this forum advised me not too stress over the missed payments etc. It is now the 2 April and I am still here nothing drastic has happened.

Thanks for the response and then comments which I have noted, I really would appreciate you putting something togeather whenever you get a chance.

warmest wishes

Natty

[Natty]

Re: Lending Stream

You had left an ID number on the above which I have removed.
They have to notify you of defaults, but I don't think it has all the required information to make it a legal default. They say they have stopped interest and charges, so I think you can just ignore it.

Cymru,

Thank you for that, I do double check normally. Much appreciated.

[Natty]

Re: Lending Stream

Natty I was just wondering how is dad these days ,?

Nanna,

Thank you for your concern. He is not too good he has lost a lot of weight, he is 6ft 3 and is under 9 stone. He needs to build him self up before his operation, which is the end of the month. He does have good days but he is a worrier ( yes it runs in the family).

[nanna58]

Re: Lending Stream

Natty I was just wondering how is dad these days ,?

[SaltnVinegar]

Re: Lending Stream

SnV,

It has taken them over two months to reply, that is just not on, and here is me stressing out!

Can I still go down the irresponsible lending route, I realise I have less argument, but it can give me some time and then look for reducing the balance and then a repayment plan?

Can I also raise a complaint over their admin errors, two months is a pretty long time to wait.

I have just looked in my old email account and this was sent today:

Customer #

Dear Natty,

Per your request, we have updated the email address associated with your Pounds to Pocket account. From now on, you will log in to your account using XXXX. and all future Pounds to Pocket emails will be delivered to this address. ( I did not request this, although they state I did)

If you did not authorise this update or believe you are receiving this message in error, please email us at support@poundstopocket.co.uk or ring us at 0800 016 3106.

Now you can see why we try to get people to realize that stressing about this stuff is counter productive. I know its real difficult as you want a resolution today so you can draw a line under it and get on with the more important things in your life, but the wheels in these companies turn sloooooooowly. As I mentioned before, its likely that this is the first time your account has even been looked at by a human being and I would bet the farm that almost everything you've received up to this point has been automated.

So with that in mind, be aware that anything you send them you may not get a 'proper' response for a while.

But also be aware that this works for you!

Give me a couple of days and I'll put something together for you with an irresponsible lending angle, and also their poor admin.

Best
SnV

[cymruambyth]

Re: Lending Stream

You had left an ID number on the above which I have removed.
They have to notify you of defaults, but I don't think it has all the required information to make it a legal default. They say they have stopped interest and charges, so I think you can just ignore it.

[Natty]

Re: Lending Stream

SnV,

I have recieved the following today from P2P:



This notice is being sent to you as required by the Consumer Credit Act 1974 because default sums have been assessed against this loan.
This notice does not take account of default sums which we have already told you about in another default sum notice, whether or not those sums remain unpaid.


Dear Natty,

Customer ID#
Loan ID#:

One or more instalment payments under the above loan from Pounds to Pocket is overdue. As a result of your returned debit on the due date, we have assessed the following default sums against the loan:

Date Incurred: 01/04/2015
Details: Late Fees
Amount: £12.00

These default sums have been assessed because the instalment payment below was not met on the due date:


LOAN ID#:
FUNDING DATE: 04/12/2014
LOAN AMOUNT: £1145.31
INSTALMENT PAYMENT DUE DATE: 31/03/2015

No further fees or interest are accruing on these default sums.

At Pounds to Pocket, we value your business and ask you to contact us immediately at 0800 016 3111 to resolve this matter.

* If you have already made payment arrangements for the overdue instalment(s) and default sums thereon or the entire balance of the loan, please disregard this email.

If you are in financial difficulty, you should contact us immediately at 0800 016 3111. Pursuant to the Loan Agreement, we will continue to use our continuous payment authority to debit your debit card or bank account for the overdue amount, including late fees, for a period of not more than 35 calendar days from a due date. We will not use our continuous payment authority in such a manner if you repay the amount due, have canceled the CPA and made alternative repayment means, agreed to an alternative repayment date, or are confirmed to be in financial difficulty.

Please see the attached Financial Conduct Authority’s Refinance Information Sheet, which may provide you with helpful information and advice. If you are experiencing any financial difficulties, please see the attached or visit the following website which provides several free financial debt advice services: https://www.poundstopocket.co.uk/free_debt_advice

Please visit the Frequently Asked Questions page on our Pounds to Pocket website for detailed information on our use of CPA, including your right to cancel CPA, and our use of direct debit authorisation.
Pounds to Pocket Frequently Asked Questions: https://www.poundstopocket.co.uk/faq.html


WARNING: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Pounds to Pocket Collections
Direct Line: 0800 016 3111
Fax: 0808 234 9350
collections@poundstopocket.co.uk
www.PoundstoPocket.co.uk

Pounds to Pocket
483 Green Lanes
London N13 4BS

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.

Representative Example: Borrow £500 and pay £79.09 per month for 12 months at a fixed interest rate of 140% per year. The total charge for credit is £449.01 (all interest). The Total Repayable is £949.01. 278% APR Representative. See full Rates & Terms at www.poundstopocket.co.uk/fee-schedule.html.

Pounds to Pocket is the trading name of CashEuroNetUK, LLC. Head Office: 23 Austin Friars, London, EC2N 2QP. Correspondence Address: 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk.

[nanna58]

Re: Lending Stream

Muppets

[Natty]

Re: Lending Stream

Hahaha, so someone with more than 2 brain cells to rub together has finally looked at your account.

So question for you is what would be the ideal result for you? What do you want to get from this? You can try for the irresponsible lending route, however you have less argument that you did with LS simply as you only have one loan.

We could try to get the balance reduced and then a monthly payment arrangement, or you could just not make a payment offer at all!

SnV,

It has taken them over two months to reply, that is just not on, and here is me stressing out!

Can I still go down the irresponsible lending route, I realise I have less argument, but it can give me some time and then look for reducing the balance and then a repayment plan?

Can I also raise a complaint over their admin errors, two months is a pretty long time to wait.

I have just looked in my old email account and this was sent today:

Customer #

Dear Natty,

Per your request, we have updated the email address associated with your Pounds to Pocket account. From now on, you will log in to your account using XXXX. and all future Pounds to Pocket emails will be delivered to this address. ( I did not request this, although they state I did)

If you did not authorise this update or believe you are receiving this message in error, please email us at support@poundstopocket.co.uk or ring us at 0800 016 3106.

[SaltnVinegar]

Re: Lending Stream

Hahaha, so someone with more than 2 brain cells to rub together has finally looked at your account.

So question for you is what would be the ideal result for you? What do you want to get from this? You can try for the irresponsible lending route, however you have less argument that you did with LS simply as you only have one loan.

We could try to get the balance reduced and then a monthly payment arrangement, or you could just not make a payment offer at all!

Hi SnV,

After numerous emails to P2P since early January they have finally realised they have been responding to the incorrect email address. I have received this response today:

Customer # ###

Dear Natty,

*Thank you for contacting us regarding your account. We have updated your email address as our records indicate we were replying to XXX which was the last email that was provided to us. We do apologize for any inconvenience.

Natty, our records show that we have responded to every e-mail that you've sent. We have responded to your e-mail complaint sent January 25, 2015.

Natty, as stated in the January 29, 2015 e-mail we sent. Your Continued Payment Authority was stopped as of that day.

Your debit card was removed from our system on January 26, 2015.

Natty, please make us aware as to what has transpired since loan origination that you are unable to pay loan. We may have a program that can assist you.

Your loan is currently in default for 382.08.

I also suggest that you contact us via chat. You can be assist by a live agent at that time. I also ask that you send me a contact number and I will personally contact you to assist you with this matter.

I look forward to hearing from you.

If any further questions or concerns, please contact us at your earliest convenience.

WARNING: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Pounds to Pocket Collections
Direct Line: 0800 016 3111
Fax: 0808 234 9350
collections@poundstopocket.co.uk
www.PoundstoPocket.co.uk

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.

Representative Example: Borrow £500 and pay £79.09 per month for 12 months at a fixed interest rate of 140% per year. The total charge for credit is £449.01 (all interest). The Total Repayable is £949.01. 278% APR Representative. See full Rates & Terms at www.poundstopocket.co.uk/fee-schedule.html.

Pounds to Pocket is the trading name of CashEuroNetUK, LLC. Head Office: 23 Austin Friars, London, EC2N 2QP. Correspondence Address: 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk.


Please can you advise what to ?

[Natty]

Re: Lending Stream

Hi SnV,

After numerous emails to P2P since early January they have finally realised they have been responding to the incorrect email address. I have received this response today:

Customer # ###

Dear Natty,

*Thank you for contacting us regarding your account. We have updated your email address as our records indicate we were replying to XXX which was the last email that was provided to us. We do apologize for any inconvenience.

Natty, our records show that we have responded to every e-mail that you've sent. We have responded to your e-mail complaint sent January 25, 2015.

Natty, as stated in the January 29, 2015 e-mail we sent. Your Continued Payment Authority was stopped as of that day.

Your debit card was removed from our system on January 26, 2015.

Natty, please make us aware as to what has transpired since loan origination that you are unable to pay loan. We may have a program that can assist you.

Your loan is currently in default for 382.08.

I also suggest that you contact us via chat. You can be assist by a live agent at that time. I also ask that you send me a contact number and I will personally contact you to assist you with this matter.

I look forward to hearing from you.

If any further questions or concerns, please contact us at your earliest convenience.

WARNING: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Pounds to Pocket Collections
Direct Line: 0800 016 3111
Fax: 0808 234 9350
collections@poundstopocket.co.uk
www.PoundstoPocket.co.uk

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.

Representative Example: Borrow £500 and pay £79.09 per month for 12 months at a fixed interest rate of 140% per year. The total charge for credit is £449.01 (all interest). The Total Repayable is £949.01. 278% APR Representative. See full Rates & Terms at www.poundstopocket.co.uk/fee-schedule.html.

Pounds to Pocket is the trading name of CashEuroNetUK, LLC. Head Office: 23 Austin Friars, London, EC2N 2QP. Correspondence Address: 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk.


Please can you advise what to ?

[Natty]

Re: Lending Stream

Natty - I would forward this to the FOS adjudicator as an example that despite telling them they would freeze interest/charges, this is further evidence that they are failing to do so.

SnV,

I meant to ask you should I forward this to the FOS. Will now do this.

Thanks again for keeping an eye on this thread and your continued support.

Enjoy the rest of your weekend.

Warmest wishes
Natty

[SaltnVinegar]

Re: Lending Stream

Natty - I would forward this to the FOS adjudicator as an example that despite telling them they would freeze interest/charges, this is further evidence that they are failing to do so.

Hi SnV,

I have today recieved this email from LS;

Having trouble viewing this email? View on web Your next loan payments are due by 2015-03-31and you still have a total outstanding balance due of £1958.60.We have not received them either because your debit card account information has changed, there's not enough money in your account, or we were unable to attempt an automatic withdrawal because one of your loans is already delinquent. In order to make a payment, you will need to login to your account at lendingstream.co.uk or call us today on 0203 564 7028# - We are ready to help! Here are the payment details for your Lending Stream Loans: Loan Id Number Amount Overdue Upcoming Amount Due 77.20 0.00 90.80 40.40 252.40 121.20 90.80 40.40 775.60 469.80 Financial Difficulties? We've tried to contact you to discuss repayment of your outstanding balance and bring your account up to date. Delaying payments can increase your total cost of credit. If you're having trouble paying, it's urgent that you contact us today at info@lendingstream.co.uk or on 0203 564 7028#. Our agents can offer payment options tailored to your particular financial circumstances. If you need debt advice, you can also contact StepChange Debt Charity on 0800 138 1111. Regards, Lending Stream Customer Service #Call charges apply. Standard charges from BT landlines, mobiles and other providers may vary. This email was sent by Lending Stream LLC | Camrose House, 2A Camrose Avenue, Edgware, Middlesex, HA8 6EG | Registered Address: 2711 Centerville Road, Suite 400, Wilmington, DE 19808, USA | Registered in the State of Delaware, USA | Registration Number: 4124111|Authorised and Regulated by the Financial Conduct Authority. Interim Permission Number 643942. This message may contain confidential and/or privileged information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Internet messages are not secure and therefore Lending Stream LLC does not accept legal responsibility for the contents of this message.

[Natty]

Re: Lending Stream

LS state in total to date I owe £1958.60!