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  • SaltnVinegar
    replied
    Re: Lending Stream

    No I'm not remotely offended

    Everyone who is into their 'debt journey' learns a couple of important things:

    1) Never speak to a creditor on the phone- always keep all communication in writing

    2) The end goal is getting a debt to become statute barred - therefore time is your friend

    3) YOU control the situation NOT the creditor

    Your post didn't come across demanding, more that you'd forgotten 2 & 3 and were stressing about things and I don't want you to be stressed!

    Now things with the FOS are coming to their predicted close, you have a loooong way to go now and need to preserve your energy!

    There are only a rare handful of situations where you need to respond urgently:

    • After recieving a formal 'Letter before Action' letter - where a creditor formally informs you that they WILL (not may), issue court proceedings
    • Getting a threat of a Statutory Demand
    • Receiving a Court Claim


    Anything else, while it may require a response, can always wait, try to aim to allow roughly 14 days for a response to arrive at a creditors offices.

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Originally posted by nightwatch View Post
    Natty don't worry about it, I am sure S&V has not taken offense x

    I think he was just trying to tell you to relax and enjoy your weekend. xx
    Hi Nightwatch, oh I know SnV has not taken offence! I was just upset that when I read my post back it came across really demanding.

    As as I have said from day one since my inital post! The kindness of strangers on this forum has left me overwhelmed. And continues to do so.
    Last edited by Natty; 21 June 2015, 11:26.

    Leave a comment:


  • nightwatch
    replied
    Re: Lending Stream

    Natty don't worry about it, I am sure S&V has not taken offense x

    I think he was just trying to tell you to relax and enjoy your weekend. xx

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Originally posted by SaltnVinegar View Post
    Hi Natty - yes and you've got lots of time to submit a response (1st July)

    I know its difficult when things are stressing you out (and obviously all the stuff going on at home) but please try to keep in mind too that we do this on our own time, and we're also helping other people whose deadlines are a little closer, plus we have our own stuff to deal with!

    Thats not an admonishment,

    SnV,
    Please accept my sincere apologises, I did not mean post 537! The tone of the post is completely wrong. I truly understand the time and effort that everyone' especially you have devoted since January offering me guidance and supplying letters. I know that you have plenty more people like me that you are assisting, plus you do have your own stuff going on.

    I know you are not having a go at me! That has not even crossed my mind. I am just really upset that the above post has come across as demanding. That I did not intend.

    Warmest wishes
    Natty

    Leave a comment:


  • SaltnVinegar
    replied
    Re: Lending Stream

    Originally posted by oscar View Post
    As for the case "not being left deadlocked" FOS cannot force you to accept any decision they make.
    No they certainly can't, though that was the impression they were giving.

    Leave a comment:


  • SaltnVinegar
    replied
    Re: Lending Stream

    Originally posted by Natty View Post
    Just wandering has anybody read my latest update!
    Hi Natty - yes and you've got lots of time to submit a response (1st July)

    I know its difficult when things are stressing you out (and obviously all the stuff going on at home) but please try to keep in mind too that we do this on our own time, and we're also helping other people whose deadlines are a little closer, plus we have our own stuff to deal with!

    Thats not an admonishment, you just don't need to rush things at the moment, in fact the longer you drag things out the better as it gives you breathing space.

    There is certainly nothing wrong with dragging things out a little further now you have come this far but ultimately, its more than likely that an Ombudsman will support the Adjudictor.

    When the above happens, the real question is what do YOU want from this? What would be a result for you? And I mean all the results, not just the ideal one where LS write off all your loans (which they're also unlikely to having an FOS decision backing them).

    Once the FOS complaint is done and dusted, we're then back to dealing with LS and whatever debt collection agency that they assign the account to so whats your appetite for dealing with that?

    I know I've asked the question before, but its worth asking again as peoples views change!

    Leave a comment:


  • oscar
    replied
    Re: Lending Stream

    I have Natty. Unfortunately I don't know enough on payday loans.

    However, FOS are known to be spineless.

    As for the case "not being left deadlocked" FOS cannot force you to accept any decision they make.

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Just wandering has anybody read my latest update!

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Hi SnV,

    I hope all is well with you. I have received the following response from the FOS and have to the 1 July to respond:


    Dear Natty,

    Thank you for your email and letting me know your thoughts on my opinion.

    I appreciate your strength of feeling and I know you raised a number of points in your initial complaint letter of 5 January 2015. I relayed your concerns to Lending Stream as part of my investigation to respond to what you said. While I accept you made four specific points in your letter (that of your creditworthiness, the true cost of borrowing for the loan, pre-contractual information and loan suitability), I summarised a response to these in my opinion letter under ‘the other points you raised as part of your complaint’.

    I accept as well that Lending Stream wrote off one of your loans. However, I feel this is a separate issue as to the affordability of the other ones and whether you should be reasonably held responsible for them.

    What you touched on yourself, we act as an informal dispute resolution service to the courts and make a determination on what we consider to be fair and reasonable. It’s because of this I’m afraid that I can’t conclude the loans were unaffordable at the time you applied for them.

    As before, if you’d like I can speak with Lending Stream to recalculate your accounts to have the interest and charges removed from when you first experienced financial difficulties (January 2015).

    If, however, you still remain unhappy you can ask an ombudsman to review your complaint for a final decision. A final decision is a review of your complaint carried out by a senior colleague.

    I’m afraid the case cannot be left as being deadlocked.

    Please let me know what you would like to do. If I don’t hear from you by 1 July 2015, I will assume you no longer wish to pursue your complaint within our service and I’ll close my file.

    Kind regards,
    Adjudicator

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Hi SnV,

    Do I expect the FOS to respond to my last email or will they just put the final decision in writing.

    Was just wondering what the next step will be.

    Kind regards
    Natty
    Last edited by Natty; 14 June 2015, 14:00.

    Leave a comment:


  • SaltnVinegar
    replied
    Re: Lending Stream

    Originally posted by Natty View Post
    You did not forget! Cannot thank you enough!
    Of course I didn't forget!


    Originally posted by Natty View Post
    Still no response from P2P
    Good - silence is golden!

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Originally posted by SaltnVinegar View Post
    Hi Natty

    I guess its time you got a reply across to the FOS. I'm assuming that you still are not in agreement with their findings?

    If that is the case then something like this:

    Dear FOS Person

    Thank you for your email and letter of xx/xx/xxxx with regard to your findings of my complaint against Lendingstream.

    I appreciate the time you have made in looking at my compaint, but unfortunately I cannot agree with your conclusion. This is primarily because many of the points of my complaint (as made in my letter to Lendingstream dated xx/xx/xxxx), have not been addressed. I appreciate that some of these points are legislative, and therefore may fall outside of your remit, however it is still reasonable to expect Lendingstream to address those points, and they have not. The simple fact that Lendingstream have already written off one of the accounts due to failure against their lending criteria I feel is precedent enough to support my point of view.

    My hope is that this can be resolved, however to move forward Lendingstream need to address all the points of my complaint (not just to respond to a select few), and until such time that Lendingstream address all of the points of my complaint then I will consider the matter to be deadlocked.

    Many thanks again for your assistance

    Natty.

    Hi SnV,

    You did not forget! Cannot thank you enough!

    I have now emailed the FOS.

    Still no response from P2P

    warmest wishes

    Natty

    Leave a comment:


  • SaltnVinegar
    replied
    Re: Lending Stream

    Hi Natty

    I guess its time you got a reply across to the FOS. I'm assuming that you still are not in agreement with their findings?

    If that is the case then something like this:

    Dear FOS Person

    Thank you for your email and letter of xx/xx/xxxx with regard to your findings of my complaint against Lendingstream.

    I appreciate the time you have made in looking at my compaint, but unfortunately I cannot agree with your conclusion. This is primarily because many of the points of my complaint (as made in my letter to Lendingstream dated xx/xx/xxxx), have not been addressed. I appreciate that some of these points are legislative, and therefore may fall outside of your remit, however it is still reasonable to expect Lendingstream to address those points, and they have not. The simple fact that Lendingstream have already written off one of the accounts due to failure against their lending criteria I feel is precedent enough to support my point of view.

    My hope is that this can be resolved, however to move forward Lendingstream need to address all the points of my complaint (not just to respond to a select few), and until such time that Lendingstream address all of the points of my complaint then I will consider the matter to be deadlocked.

    Many thanks again for your assistance

    Natty.

    Leave a comment:


  • Natty
    replied
    Re: Lending Stream

    Originally posted by cymruambyth View Post
    It's good to see you feeling more confident natty! How is dad coming along?
    I have my moments Cymru, but feel much stronger than I did, when I first joined this forum.

    Dad, is up and down at the moment, it will take some time. Thank you for asking.

    Leave a comment:


  • cymruambyth
    replied
    Re: Lending Stream

    It's good to see you feeling more confident natty! How is dad coming along?

    Leave a comment:

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