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  • #1

    Plusnet fined £880,000 for billing former customers

    Plusnet fined £880,000 for billing former customers

    This is a duplicate of the Blog Entry made on: 22nd March 2017 20:17
    Plusnet, an internet service provider owned by BT, has been fined £880,000 for wrongly billing more than 1,000 former customers. An investigation by watchdog Ofcom found that the ISP broke a fundamental billing rule by continuing to charge a group of customers for landline and broadband after they had cancelled services. In total, customers were overcharged by more than £500,000. Plusnet has apologised for the error. Lindsey Fussell, Ofcom's consumer group director, said: "There can be no margin for error, and no excuses, when it comes to billing customers correctly. "This fine should serve as a reminder to telecoms companies that they must adhere to Ofcom's billing rules at all times, or face the consequences."....Read more here


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    Tags: billing, bills, customer, customers, fined, isp, plusnet
  • #2
    Re: Plusnet fined £880,000 for billing former customers

    They were great until BT took over! Still good ISP (minus the bills of course)
    When Gold isn't enough, there is SA Gold! New to the forum and find the UE route a bit scary? Take a look at my diary here and judge for yourself. I am now saving the money each month that was making little difference to the balance and not a bit of difference to my credit file as a result of finding AAD.


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