New and confused

[MrsD]

Re: New and confused

shocking thing here that their systems are so inadequate.

at the beginning, it's fairly obvious that no one was thinking, it was fill this form etc

why are they still in business??

[helmsman]

Re: New and confused

Never had the chance mate - I must say (shockingly) since I copied the CEO into the email it was sorted within 24hrs. How could I knock back £250 then go the FOS? That would have been pure silly.

I expected them to come with £100 or whatever - not anything like £200 free VAX plus interest plus vouchers so yea, am reasonably happy at that.

[Never-In-Doubt]

Re: New and confused

gesture of goodwill, bah!, they didn’t want a fine of a higher value.

exactly - spot on

[Never-In-Doubt]

Re: New and confused

So where are the pictures of you ripping him a new orifice?

Never had the chance mate - I must say (shockingly) since I copied the CEO into the email it was sorted within 24hrs. How could I knock back £250 then go the FOS? That would have been pure silly.

I expected them to come with £100 or whatever - not anything like £200 free VAX plus interest plus vouchers so yea, am reasonably happy at that.

[Never-In-Doubt]

Re: New and confused

Impressive stuff. Do ya reckon your reputation preceded you. Think the secret is be firm,stay calm and let them know you more than they do. I'd just get stressed and then they know the've won. Great result. You make it seem so easy

I have not declared who I am i.e. that I run AAD

So they didn't have a clue.... I did however read them (on phone earlier) the relevant riot act about their evident breaches in legislation. Also confirmed I was slightly more clued up than most people they'd speak to - but she knew that when I explained the FOS processes and said no matter what they'll be £500 worse off the moment I formalise things.

Obviously common sense prevailed and see seen that. To be fair I did compliment her actions to Alan White as she did a bloody good job to keep me from going to the FOS which is what I originally wanted.

Anyway, sorted now which is the main thing.

* I've also found their weak-point