In a pickle with NatWest

[thelongjourney]

Re: In a pickle with NatWest

UPDATE

Had a letter on friday (haven't been able to get online since thursday evening)

Dear Mr.... blah blah blah, we couldn't make some of your payments because there wasn't enough money in your account no shit

Then,i got an e-mail on saturday:

Dear Mr so'n'so,

We have been trying to contact you regarding your account with us.the fact i changed my number with them and they still insist on ringing my old number which doesn't work really doesn't help

It is important that we speak to you as soon as possible regarding your NatWest Current account ending ***. well they can just send a letter then can't they

Please call us on 0845 300 4839 quoting the reference number *********** (this number will have been quoted in recent correspondence). Our telephone lines are open weekdays 8am to 9pm and Saturdays 9am to 5pm. fat chance, im not wasting my money on ringing them

Alternatively, if you need to make a payment into your account please go to natwest.com/Paybycard.

We look forward to hearing from you. you gotta be shittin me

Yours sincerely,

Rodd Hubbard
Centre Manager, Nottingham

[thelongjourney]

Re: In a pickle with NatWest

got a phonecall today at 1pm from Natwest (01212602936) on my mobile, shame it was turned off and shame its a PAYG simcard as i set up to use just for the bank so i know when they ring

if they do ring again, i will tell them to only communicate by letter and i will be recording the call for "security" purposes

[thelongjourney]

Re: In a pickle with NatWest

automated messages now on the landline and mobile asking for me to confirm identity, no thanks, cheeky sods

[thelongjourney]

Re: In a pickle with NatWest

the CCA was sent on the 3rd, i am right in thinking that tomorrow will be the 12+2 days being up because ive had nothing back so far, RM track and trace says its still in the network being processed but i have proof of posting so is their any letter i should post off to them as from tomorrow?

[Deepie]

Re: In a pickle with NatWest

the CCA was sent on the 3rd, i am right in thinking that tomorrow will be the 12+2 days being up because ive had nothing back so far, RM track and trace says its still in the network being processed but i have proof of posting so is their any letter i should post off to them as from tomorrow?

No just sit and wait......Don't chase them...

[thelongjourney]

Re: In a pickle with NatWest

okey dokey cheers deepie

[thelongjourney]

Re: In a pickle with NatWest

Got a letter today

do i just ignore it for now? im going to be quite honest, i was excited to get it

also the cheeky sods only put May 2013, although it is one of those automated pieces of garbage, ring them... i have better things to do with my time thanks

[Deepie]

Re: In a pickle with NatWest

Got a letter today

do i just ignore it for now? im going to be quite honest, i was excited to get it

also the cheeky sods only put May 2013, although it is one of those automated pieces of garbage, ring them... i have better things to do with my time thanks

I would.....

[thelongjourney]

Re: In a pickle with NatWest

Got this letter today.... they are happy to provide me with the CCA once they receive the £1 fee... well i sent a £1 PO with the CCA Request (have proof of PO and proof of postage).... on 3rd may so are they just playing silly buggers

[thelongjourney]

Re: In a pickle with NatWest

So should i reply to it or just keep quiet,because i sent the cca request at the beginning of the month and have heard nothing from them yet bout it,just about the complaint of them calling all the time

[CAPS ESC]

Re: In a pickle with NatWest

Please wait for more replies 1st but I would personally reply with

From reading your letter dated 20th May 2013, you have clearly received my request that contained the statutory fee of £1.00 in the form of postal order numbered xxxxxx.
Because you claim not to have recieved the fee, I shall initiate an investigation through the Post Office which may lead to a Fraud investigation by the Police.
In view of the effort that will need to be spent on chasing a £1.00 postal order would it not be simpler for you to accept that you have received it and process my original request, which is now in default.


Postal Orders FAQs
'What should I do if my Postal Order is lost or stolen?'

If your Postal Order is lost in the post then obtain a P58, lost post form, from a branch and send it off to Royal Mail (address on the form) along with proof of purchase no earlier than 15 days after posting. Please keep a copy of your Postal order receipt as we'll require the unique ID number.

If your Postal Order is stolen please report it to the police and obtain a Crime Reference Number. The police need to contact us with this Crime Reference Number. From here call us on 08457 223 344 and we can issue a refund if the order has not been cashed.

[thelongjourney]

Re: In a pickle with NatWest

Think i missed out on my last post that when i emailed them about the phonecalls i also said id sent off a cca request to them,my bad,thats probably why they replied with that. Also the track and trace and royal mail still says progressing through the network as well as the sar request i sent but i know that got delivered because i had a reply from them but the cca request has just been ignored so am i best saying its in default or should i send another special delivery

[CAPS ESC]

Re: In a pickle with NatWest

you rarely need to send another.
Time is on your side now you have stopped payments, so their delay is your gain.
Just wait for their next letter.

[SXGuy]

Re: In a pickle with NatWest

Natwest are a joke when it comes to CCA Requests, did you use your real signature? be prepared for another letter saying they wont process it because you never supplied a signature. This happens everytime.

Its usually a sign that they dont hold a valid CCA and are just trying to draw the process out.

[thelongjourney]

Re: In a pickle with NatWest

I signed digitally as i have with all my letters,even the addresses get printed onto the envelope