Question re PPI reclaim

[liandconsmum]

Re: Question re PPI reclaim

All done. Now the wait begins. I'm not sending the cheque back until someone speaks to me and clears this up.

I will admit the email did include the phrases "appalling customer services" and "poor business practices". LOL But I was well behaved and didn't swear. I think I made it quite clear that I was unhappy and quite willing to take it further and make complaints.

[di30]

Re: Question re PPI reclaim

Good luck, hope they get back to you before the end of the working day x

[liandconsmum]

Re: Question re PPI reclaim

Wow. Thank you so much for the email Di!!!

An account manager CEO called us back this afternoon. Apologised profusely for the error, and stated that no medical information will be needed, that the cheque will be in the post to us (with correct name on it LOL) by Thursday at the latest as he has already approved it, and we should receive it either Saturday or early next week. He also reassured us that no personal data of ours has gone out to the other account holder that got mixed up with ours.

Yay! Money on it's way!

[MrsD]

Re: Question re PPI reclaim

result!!!

lets hope both cheques turn up as promised!!!

[di30]

Re: Question re PPI reclaim

Wow. Thank you so much for the email Di!!!

An account manager CEO called us back this afternoon. Apologised profusely for the error, and stated that no medical information will be needed, that the cheque will be in the post to us (with correct name on it LOL) by Thursday at the latest as he has already approved it, and we should receive it either Saturday or early next week. He also reassured us that no personal data of ours has gone out to the other account holder that got mixed up with ours.

Yay! Money on it's way!

Fantastic!
That is fab news, well done honey and so glad this is resolved, hope both you and evenlessdopy receive those payouts very soon xx

[lookingforward]

Re: Question re PPI reclaim

Excellent news..congrats

[Susie]

Re: Question re PPI reclaim

Thats great news, lets hope it arrives quickly for you. Well worth the email

[Angry Cat]

Re: Question re PPI reclaim

Wow. Thank you so much for the email Di!!!

An account manager CEO called us back this afternoon. Apologised profusely for the error, and stated that no medical information will be needed, that the cheque will be in the post to us (with correct name on it LOL) by Thursday at the latest as he has already approved it, and we should receive it either Saturday or early next week. He also reassured us that no personal data of ours has gone out to the other account holder that got mixed up with ours.

Yay! Money on it's way!

Not surprised that the MBNA account manager apologised profusely for the error...

Whoever authorised the cheque being sent out, breached the DPA!

Report MBNA to the ICO.

[garlok]

Re: Question re PPI reclaim

I would also place an account of this appalling incident including a precis of the phone call(s) in writing in front of them by recorded delivery. Then your letter is the top of the pile on your file and there is no wriggling during a complaint to the regulators.

regards
Garlok

[pompeyfaith]

Re: Question re PPI reclaim

An account manager CEO called us back this afternoon. Apologised profusely for the error, and stated that no medical information will be needed, that the cheque will be in the post to us (with correct name on it LOL) by Thursday at the latest as he has already approved it, and we should receive it either Saturday or early next week. He also reassured us that no personal data of ours has gone out to the other account holder that got mixed up with ours.

Why was he so accommodating? because as Angry Cat says they messed up big time and to avoid further complaints about the matter to the regulatory bodies have decided it is better to settle and get this right now than have a bigger hole dug for them.

Once you get the right cheque I would still report them to the ICO because if for nothing else it has been put on record and will go against them should these errors continue so with that take a photocopy of the wrong cheque before returning it.

However well done as there mess up has worked to your advantage

Regards