Diddly's fight with Pixmania.......

[CleverClogs (RIP)]

Re: Diddly's fight with Pixmania.......

Bearing in mind that they are offering a full refund if I can have an engineer confirm it is "not fit for purpose", would this seem like a satisfactory resolution? Is an engineer likely to be able to make such a statement?

Whether or not an engineer would make such a statement (and I, as a self-taught mechanical engineer, would do so in a trice) seems irrelevant, as the offer from Monsieur Gribben requires that the item be stated to have been faulty before the enactment of the law - at a time, that is, before the item had even been designed.

[CleverClogs (RIP)]

Re: Diddly's fight with Pixmania.......

Right, back to topic. Spoke with Toshiba who were really helpful and friendly and even chatted with me to see if they could work out what the problem was in case they could offer an over the phone fix. Unfortunately they couldn't assist, so they gave me the number for my local approved engineer. After a brief chat with him, he thinks that the panel has failed; which would be an uneconomic repair (apparently replacing costs the same as a new TV).

He will happily inspect and do a report for £120.00

This should not be necessary, as Monsieur Gribben's knowledge of the SoGA is, at best, as defective as the crap his employers sell.

Read section 14 for yourself - link - and you'll see that goods sold are expected to be reasonably durable.

Unless Monsieur Gribben really means to suggest that a reasonable life for such a television receiver is a mere 18 months, it is difficult to understand how he supposes it could have been of satisfactory quality at the time of its sale.

[diddlydee]

Re: Diddly's fight with Pixmania.......

CC, certainly their grasp of English language is to be questioned.

However I am hopeful that once I am in receipt of a compliant report from an approved Toshiba engineer, any court in the land would not find in favour of a company that includes for such conditions to be met!

Toshiba themselves confirmed that the TV should last for a period in excess of 23 months, and if necessary, I would also follow up with their technical team should Pixmania prove unhelpful. I am led to believe that Janice Dawson of Toshiba's customer service dept (as advised by my local auth'd engineers) is very helpful in the event of problems.

[CleverClogs (RIP)]

Re: Diddly's fight with Pixmania.......

The other, obvious question - "so obvious it was hidden in plain sight" - concerns the method of payment.

How did you pay for it?

[diddlydee]

Re: Diddly's fight with Pixmania.......

CC, I do not disagree with you in your findings. However, my thought process is that if I do comply with their wishes, then I have more power should I find myself having to take further action.

[diddlydee]

Re: Diddly's fight with Pixmania.......

Well CC. Let me just subtly say that any bank accounts or cards that I was using in 2009 are no longer being used......

[CleverClogs (RIP)]

Re: Diddly's fight with Pixmania.......

CC, certainly their grasp of English language is to be questioned.

La tête de M. Gribben est plein de merde.

[kilasuit]

Re: Diddly's fight with Pixmania.......

honestly thou why accept that you have to fork out for engineers report.

Is it not onus on the retailer to deal with this.


Needless to say i personally would be refusing to pay for the engineers report and be placing pixmania in the position of rock and hard place making them pay for it.

honestly seems like they are telling you to roll over and do one hoping that you wont bother.

You've got the knowledge and backing of people here. Make use of it and teach these buggers a lesson.

[diddlydee]

Re: Diddly's fight with Pixmania.......

1) Ok CC, quick investigation shows that I paid for the item on VISA debit - and I do still have that account (Co-op). Do you think it would be possible to apply for a charge back (if that is the correct term?)

2) Kila, I don't mind fighting. If I refuse the engineers report, and the above in point 1) proves fruitless, what would be my next course of action. Presumably sending them an email reply, but saying what? I can fight at a basic level but would need some serious help fighting harder

I really do welcome all input x

[CleverClogs (RIP)]

Re: Diddly's fight with Pixmania.......

1) Ok CC, quick investigation shows that I paid for the item on VISA debit - and I do still have that account (Co-op). Do you think it would be possible to apply for a charge back (if that is the correct term?)

I believe it would be too long ago for a chargeback. It is a pity you did not use a credit card, as section 75 of the CCA could then be applied.

[oscar]

Re: Diddly's fight with Pixmania.......

Given their response in comic sans, I would be tempted to send any next response in WingDings.

[BBoo]

Re: Diddly's fight with Pixmania.......

I don't know if anyone can provide a link to this, but I've seen a link within the past year from an official body which states the expected lifespan of various goods, including things like televisions.

Might be handy if anyone can remember or has time to Google what I remember reading.

[swanfan]

Re: Diddly's fight with Pixmania.......

I don't know if anyone can provide a link to this, but I've seen a link within the past year from an official body which states the expected lifespan of various goods, including things like televisions.

Might be handy if anyone can remember or has time to Google what I remember reading.

This one?

retra - radio, electrical and television retailers' association uk

[Never-In-Doubt]

Re: Diddly's fight with Pixmania.......

Diddly; if you stick to the easiest route for quickest and SAFEST outcome; you'll be pleased you did. Yes lots of valid arguments here but this is a simple process; get the inspection - get the report - scan and email it with an invoice for fuel and time to get to the engineer then request a replacement and/or refund of tv cost (plus postage costs) along with payment of report and expenses.

If and ONLY if they don't pay up: then we look at alternatives. You know I love a fight but this is totally unnecessary. This is now so easy to resolve; I'd take that route and resolve it.

Just my "advice" as a mate. Sod help & support. I'm giving advice here based on risk.

[diddlydee]

Re: Diddly's fight with Pixmania.......

Well that was kind of my thinking Nids. Having a report done might be inconvenient, but it should hopefully resolve this matter quickly.

Thanks for your input; I'll take your advice and take the trip to Walsall.

Anybody fancy lunch at Ikea on Friday ?