Diddly's fight with Pixmania.......

[Never-In-Doubt]

Re: Diddly's fight with Pixmania.......

How could such a claim be successfully defended?

Another way to proceed would be to pay for someone to fix the set - having chosen the lowest of three quotes, to minimise one's losses - and sue the Poxmania spivs for the cost of that repair.

They would try and defend it based on "average wear and tear" however as we all know, you can never tell how a judge will react to such things!

I agree, another option would be to fix it and charge them for it, however why should she have to? It is the retailers responsibility - not Diddly's....

[diddlydee]

Re: Diddly's fight with Pixmania.......

Update.

Email received from Pixmania today:


-------------------------------------------------

Good afternoon Diddly ,


Thank you for your recent email.

We understand that you have reported a faulty product, requesting resolution.

Your product was delivered on 13.10.2009. You have reported the fault to us via email on 30.09.2011. All CURRYS products have a strict one year warranty on faulty products purchased online. Since you have reported this problem 11 months outside the default warranty period, in concordance with our terms and conditions; we cannot offer a free repair/ replacement product.

Section 12: PRODUCT WARRANTIES
(Faulty goods Only Kitchen and Home Appliances and TVs with a delivery fee of 29.99£)
http://www.pixmania.co.uk/uk/uk/conditions.html
Faulty goods Only Kitchen and Home Appliances and TVs
If there is a fault with your product within 12 months of delivery (or other defects with your order), we will normally offer a prompt repair, exchange. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery

You have quoted the SALE OF GOODS ACT 1979. Under the terms and conditions of this act, you are required to provide an approved specialist engineer’s report deeming this product as NOT FIT FOR PURPOSE prior its enactment. Should you have this report, we would recommend that you forward this report to us at your earliest convenience.

Provided the engineer's report states 'not fit for purpose', we can offer a collection for full refund. (The report fee will be also refunded in this instance).

Otherwise, we would recommend that you contact the manufacturer directly concerning the feasibility of a chargeable repair
TOSHIBA: 0844 8560 730

Best Regards,
Gerard Gribben
Customer Service for Northern Europe
CURRYS Department
PIXMANIA
43-47, avenue de la Grande Armée
75016, Paris, France
Tel UK 0844 369 0372

Fax : + 33 170 807 204
E-mail : g.gribben@pixmania.com


------------------------------------------------------------------------

[diddlydee]

Re: Diddly's fight with Pixmania.......

Bearing in mind that they are offering a full refund if I can have an engineer confirm it is "not fit for purpose", would this seem like a satisfactory resolution? Is an engineer likely to be able to make such a statement?

Diddly

[Never-In-Doubt]

Re: Diddly's fight with Pixmania.......

Bearing in mind that they are offering a full refund if I can have an engineer confirm it is "not fit for purpose", would this seem like a satisfactory resolution? Is an engineer likely to be able to make such a statement?

Diddly

You will get one from the Toshiba Service Centre, so contact the manufacturer first and explain it to them and they will then sort it for you.....

Usual cost ranges from £70 - £150. Best of luck

[Never-In-Doubt]

Re: Diddly's fight with Pixmania.......

You will get one from the Toshiba Service Centre, so contact the manufacturer first and explain it to them and they will then sort it for you.....

Usual cost ranges from £70 - £150. Best of luck

Official link to support =

--->: Support|Toshiba

[diddlydee]

Re: Diddly's fight with Pixmania.......

Quick question; sorry to be a pain!!!! Would the manufacturer of the TV not be biased and unlikely to state "unfit for purpose" when they made the blummin' thing ???

[Never-In-Doubt]

Re: Diddly's fight with Pixmania.......

Quick question; sorry to be a pain!!!! Would the manufacturer of the TV not be biased and unlikely to state "unfit for purpose" when they made the blummin' thing ???

Actually no, as if you then went to an independant and they disagreed, they would then be unfit as an approved engineer. Basically, in case you never knew, these engineers are dedicated to (or tied to) certain brands, they are ALL freelance and thus no, they'll be honest as it also helps the brand retain value by finding solutions to such possible claims in the future

You will be fine....

[diddlydee]

Re: Diddly's fight with Pixmania.......

Cheers buddy...... I'll get on the phone and let you know how it goes!

Diddly x

[LooLoo]

Re: Diddly's fight with Pixmania.......

Diddles can i check did they really send you an email in Comic Sans font? or did you change it

[Handyman]

Re: Diddly's fight with Pixmania.......

Diddles can i check did they really send you an email in Comic Sans font? or did you change it

Please tell us they did? It would just confirm what a load of Muppet's they are

[LooLoo]

Re: Diddly's fight with Pixmania.......

I find nothing more irritating than to get a "business" letter or email sent in comic sans..... WTF! so UNPROFESSIONAL! what is wrong with Arial? Calibri? Verdana or go old school with Times New Roman!! keep it real!

[diddlydee]

Re: Diddly's fight with Pixmania.......

Copied and pasted my darling...... what you see is what they sent!!!

Right, back to topic. Spoke with Toshiba who were really helpful and friendly and even chatted with me to see if they could work out what the problem was in case they could offer an over the phone fix. Unfortunately they couldn't assist, so they gave me the number for my local approved engineer. After a brief chat with him, he thinks that the panel has failed; which would be an uneconomic repair (apparently replacing costs the same as a new TV).

He will happily inspect and do a report for £120.00, so I'm off to see him on Friday.
Fortunately, they are in Walsall, so whilst they are some distance from me, they are near Ikea...... meatballs here I come!

[LooLoo]

Re: Diddly's fight with Pixmania.......

OMG I cannot beleive they sent you an email in Cominc Sans - when you send one back do it in the same and add lots of smilies and icons all over it!

Good luck with it all! it is a joke!

Ooooooooo meatballs - get me some too please!

[diddlydee]

Re: Diddly's fight with Pixmania.......

Now now Looloo, you know that I would not stoop to such unprofessional levels!!!

[LooLoo]

Re: Diddly's fight with Pixmania.......

Rhahahahahahahaha

that's my gal

x