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Hello, not sure if this is the correct place to ask for advice as it is not an actual debt problem.
A BT/Openreach fault cut off our communications nine days ago, no landline telephone, nor continuous internet since then. After a few days of being cut off, they sent a temporary BT hub which has connected us to wifi but disconnects about twice or more times per hour, which is annoying as you lose everything you are working on and have to manually re-boot the thing. BT have promised many times that it will be 'fixed by 5pm' when in actual fact it has not. They then found they had to change/lay new cables before it could be fixed. They keep leaving messages on my mobile voicemail which are totally inaudible. We run online businesses, do online banking. I have serious health problems (epilepsy caused by a brain tumour) which means I need a landline telephone in case of an emergency. Everything we do at home relies on good internet and phone connections. I wrote to the CEO to bypass all the idiots, but the CEO did not reply just sent their main staff to deal with the matter, who have told me any communication I send to the CEO gets automatically transferred to them to deal with. The main chap dealing with us phoned my mobile to say he was glad it was all fixed and would close the complaint! I said since when was it fixed, he had no idea it was still at fault. They cannot even communicate the right information between each other. This morning I have been told that they will not be able to fix it till 'hopefully' Friday, which I know will then take us into a third week. The stress levels of all this nonsense is ridiculous. If anybody has any advice please re actual compensation from this, I would appreciate it. We have lost so much in subscriptions to internet based services we cannot use such as Truecall, Netflix, Amazon to say just a few. There are many people who only contact us via our landline and will not be able to contact us.
It has even been difficult to post this message as the internet keeps disconnecting again. I have told BT that I want compensation. Thanks
A BT/Openreach fault cut off our communications nine days ago, no landline telephone, nor continuous internet since then. After a few days of being cut off, they sent a temporary BT hub which has connected us to wifi but disconnects about twice or more times per hour, which is annoying as you lose everything you are working on and have to manually re-boot the thing. BT have promised many times that it will be 'fixed by 5pm' when in actual fact it has not. They then found they had to change/lay new cables before it could be fixed. They keep leaving messages on my mobile voicemail which are totally inaudible. We run online businesses, do online banking. I have serious health problems (epilepsy caused by a brain tumour) which means I need a landline telephone in case of an emergency. Everything we do at home relies on good internet and phone connections. I wrote to the CEO to bypass all the idiots, but the CEO did not reply just sent their main staff to deal with the matter, who have told me any communication I send to the CEO gets automatically transferred to them to deal with. The main chap dealing with us phoned my mobile to say he was glad it was all fixed and would close the complaint! I said since when was it fixed, he had no idea it was still at fault. They cannot even communicate the right information between each other. This morning I have been told that they will not be able to fix it till 'hopefully' Friday, which I know will then take us into a third week. The stress levels of all this nonsense is ridiculous. If anybody has any advice please re actual compensation from this, I would appreciate it. We have lost so much in subscriptions to internet based services we cannot use such as Truecall, Netflix, Amazon to say just a few. There are many people who only contact us via our landline and will not be able to contact us.
It has even been difficult to post this message as the internet keeps disconnecting again. I have told BT that I want compensation. Thanks
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