My British Gas Complaint with the CEO

[jen_br]

Re: My British Gas Complaint with the CEO

Funny enough sent one to Chris last night... by 10am this morning had a phone call from 3 advisors a reply from him and a CC to Linda, was told default will be removed in 5 days!

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

Lynda.Campbell@centrica.com[/email]

She is a Complaints Premier Energy Stage 4

She is a what?

I'm sure I have one of those around my hot water cylinder!

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Jen,

Send a complaint to the CEO Chris Jansen and if you need anymore british gas email addys let me know as I have quiet a few now that were attached to my communications with them.

chris.jansen@britishgas.co.uk

And

Lynda.Campbell@centrica.com

She is a Complaints Premier Energy Stage 4

Good Luck

Regards

[jen_br]

Re: My British Gas Complaint with the CEO

Thanksf or the contact details for this wanker. I have heard back from Experian stating that "British gas wont remove the DN from my account" meanwhile back at the ranch I have letters and recorded phonecalls to say that they would do this...

seriously default notice for 22.00 which is the discount they agreed to for their F*ck up im so angry

[Never-In-Doubt]

Re: My British Gas Complaint with the CEO

You know me mate. The best way to go is to be yourself and blunt. Why beat about the bush being polite when really you want to say it as it is

Well done, glad you tested our methods. They do actually work; rather well in fact

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Niddy and All,

Now this site seems to have a positive effect as I did give this site a mention in my last email to the CEO.

Looks like they did not want the negative publicity which is understandable for an energy company lol.

Anyway yes a nice result.

BTW past forums have always advocated to tone down communications however I have found in this instance speaking as you feel does help.

Regards

[Never-In-Doubt]

Re: My British Gas Complaint with the CEO

Well done Pompey. Result

Regards donation, don't be silly. Go treat yourself and the mrs - I insist

[garlok]

Re: My British Gas Complaint with the CEO

Oh god !!! Expect we'll be off Broadband shortly. BT numpties in one large van and one smaller van have been inside prodding big green box over the road whilst I write.

That usually means having to be an arsonist with some unfortunate colonial dark one with poor English in India. Yes before you say anything CC, setting their arse on fire.

It comes down to some ex looter employed at the xhcnge pulling the wrong board from said installation because previous numpties have pulled wrong wires from said box.

regards
Garlok

[5corpio]

Re: My British Gas Complaint with the CEO

excellent piece of news PF

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

Well CC they don't know their arse from their elbow on a good day that is.

That must make it difficult to use the loo.

[garlok]

Re: My British Gas Complaint with the CEO

Well CC they don't know their arse from their elbow on a good day that is. : grin

regards
Garlok

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

it was disappointing that I had to go all the way to the top to kick ass.

It also suggests that the staff at British Gas are most curiously deformed if their backsides are the highest part of their bodies.

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Garlok,

Thanks m8, however it was disappointing that I had to go all the way to the top to kick ass.

Regards

[garlok]

Re: My British Gas Complaint with the CEO

That is good news my friend. Well done!

regards
Garlok

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Right I send another email a couple of days ago asking what the hold up was on the resolution to my complaint, I also mentioned that I was a member of this site and that there offer of £20 compensation on each account was taking the piss yes I said exactly those words.

I had a call this morning from customer services very apologetic and agreed that they had totally failed me she said that they have upped there offer to £100 on each account and asked if I would like it credited to the accounts or sent to me.

I told them to send me a cheque to which she said that's fine we will get that in the post by end of business today. (would much prefer to take money out of them because hell they take enough out of us)

She then said that I will shortly receive a call from the Essentials tariff team to go over the tariff with us.

This call came 5 mins later and that lady was again very apologetic and I must say she was very helpful and quite different from customer services but then I suppose she would have to be dealing with the disabled in the majority of calls she gets.

Anyway the upshot is the £187 that was outstanding on our winter bill has been wiped and put in credit by £6 she said that a complete statement of the accounts from incision to present is on its way to us that will show the adjustments on each bill.

I have her name and email address should anything else go wrong in the future and asked me to direct everything to her should it do so and she will deal with it straight away.

On the electricity bill as we pay via a key they have adjusted and sent a message to the terminal we always use to top up and the next time we charge the key and put in in the meter it will update the tariff and should go into credit but if there are any issues with that to call her and she will send an engineer out to sort it.

So all in all a good result and soon as the cheque has cleared a donation to this site will be on its way.

Regards