Anyone with Npower?

[The Debt Star]

Re: Anyone with Npower?

Truth be told, Mr Niddy is the man when it comes to CRA stuff. No other forum comes near AAD on the subject imo.

But yes, I do have a good and growing knowledge about default removal tactics now and am generally successful in that area.

The key to my mind is sheer bloody minded persistence and taking no prisoners. Also, learning the shortcuts.

It'd be easy to hijack this thread talking about my recent battle with 'French Gas' so its best not to go there.

[caspar]

Re: Anyone with Npower?

DS,

You ought to me a mod in the Defaults section, you have such vast knowledge and experience of it. Whenever anybody posts and overlooks the data aspect, you are always the first to point it out.

Good on you! (and YOU know I don't hand out compliments easily!)

Thank you!

[The Debt Star]

Re: Anyone with Npower?

I would also add: NEVER GO TO FRENCH (AKA BRITISH) GAS, EITHER.

I could add dozens of posts on the subject but am led to believe that now they are owned by a French company the whole culture of customer care has changed, in much the same way as bank Abbey National changed when Santander took over.

BG fire off adverse data to the CRAs like there's no tomorrow. I have just finished a 3 month long running battle with BG to get adverse data taken off my OH's CRFs and it was a gruelling challenge, let me tell ya.

[pompeyfaith]

Re: Anyone with Npower?

5corpio,

Totally agree and was my point in post 29. I have a prepayment key for my leccy and the gas is by prepayment card.

I do this purely because being on benefits it is easier for me to manage.

Regards

[5corpio]

Re: Anyone with Npower?

i think they/this should go about like what they've done with the Hidden charges on Debit cards and CC, charges fees.

FORUM News Link: Hidden card charges for travel tickets to be banned LINK
Direct Link to: OFT

All because they want to make a Huge Quick Buck!! for me to save £9 on my Power company on DD and my Mobby doesn't make a difference, its the itemising billing they charge: Carphone warehouse one of the worst of its kind £2.50 Duh!

I think the next in line that the OFT should do is, attack the Utility companies on these over priced DD

[caspar]

Re: Anyone with Npower?

Read yesterday apparently prepayment is the second cheapest way to pay now with most companies, after DD. Our DD is set not to quite cover the bill, so we then make an extra payment occasionally to reduce the balance while still getting the benefit of paying by DD.

Totally agree that it should be one fee all round though, and as for increasing quickly and reducing prices slowly in line with the market price - don't go there, that really gets me going!

[Miss Molly]

Re: Anyone with Npower?

18 months ago Npower advised they were going to increase my DD by about £25.00 per month. As I was already £35.00 in credit, I rang immediately and asked why.

I was told that they were estimating forward what electricity I would use.

I pointed out that the way they were estimating forward, I would have to leave the water heater on all day, all the lights, continually boil the kettle etc.. you get the picture.

4 months later I received a further advice that they were reducing my DD by £8.00 per month.. hmmmmm !!

On Thursday, I received a statement/bill to advise that they were increasing my DD by £1.76 per month to reflect the increase in pricing and they would also be refunding me £87.00 into my bank account on or around the 11th July !!

I think their bills are extremely difficult to understand.

[Undercover Elsa]

Re: Anyone with Npower?

Quite right..if I DON'T use DD I lose the £100 a year discount. They're simply charging people £100 too much, it should be the same for any payment method, end of. Once my contract finishes I'll be switching again.

[pompeyfaith]

Re: Anyone with Npower?

5corpio,

Could not agree more as DD just puts them in control of your funds, Furthermore why should those that chose an alternative payment method be penalised with an additional charge on there bills.

That is a clear rip off and is in the same arena as credit card booking charges.

Regards

[5corpio]

Re: Anyone with Npower?

Dont do DD - as it can sting when they make mistakes ALL the time - leaving those less unfortunate. Come to think of it i only have one DD 'tv license' which is hardly on in the shack lol. The rest gets paid on the day when meter reading is given quartley

Looks out of shack window - Ooooh look a bright red shirt - Npower Rep with a clipboard 'have some moonshine and forget it, its a lovely day'

[Undercover Elsa]

Re: Anyone with Npower?

I'm with Npower, and all I can say is take a photo at every meter reading!
Our local Meterplus guy got me a nice £1400 quarterly bill last year, just for the electric. Luckily I spotted it before they took the vastly increased DD. He'd put down a ridiculous reading, stated as actual. When I went out to check the exterior meter box, the cupboard obviously hadn't been opened for months judging by the spiders webs, LOL. Took a pic and the actual reading was waaaay lower.
I got this rectified, then forgot about it till a couple of months ago when I noticed there wasn't as much in my bank account as there should be...
Lo and behold a massive monthly electricity DD of £240 had been taken out.
Bloody guy had done it again, hadn't even read the meter, just put an estimate in as an actual fiigure.
Took me ages to sort it, lots of pics. They refused to refund the difference in the DD's till I kicked off and got it all back. No explanation as to this guy's conduct.

Last week someone left a card to say they called to read the meter while I was out..(gas one is inside, electricity is easily accessible on outside). The bloody electric cupboard hadn't been opened again.
More pics were taken. My bills not due till October though, which is odd.
I think I'll superglue the cupboard door shut next time...

[Handyman]

Re: Anyone with Npower?

I'm not there

[Numpty Monkey]

Re: Anyone with Npower?

Why would you put a complete numpty in the complaints department?!!

I'm not there

[pompeyfaith]

Re: Anyone with Npower?

Angelic,

Indeed, and that is probably the general feeling amongst consumers of the main 6 suppliers.

The regulators also have a lot to say also I believe as they have not done enough to regulate pricing.

They are as much use as a wet fish in an empty pool of water.

Regards

[swanfan]

Re: Anyone with Npower?

Been on the phone to both Scottish Hydro and Npower and if they don't sort it out between them, neither of them will be getting a f00king penny off me and I'll go elsewhere!

Don't bet on them to sort it out.

My supplier was changed without my knowledge, the first i knew of it was a letter saying "Sorry you're leaving us."

Neither sorted it out & i had to complain to the ombudsman--> Ombudsman Services: Energy