NPower are totally USELESS !!!

[Gemby]

Re: NPower are totally USELESS !!!

Hope this gives you some light reading SA Gold

Today I have again requested a copy of their telephone log so I can see just how many times I have had to contact them for progress updates but haven't had a reply as yet.

[SA Gold]

Re: NPower are totally USELESS !!!

OK you asked for it,

Going back last year I converted a commercial office into two residential flats for a family member. The electrical wiring was all replaced and a new meter fitted for the second flat.
I had tenant's moving in on 1st February 2013 and so called npower to get the billing changed from business to residential and to get the tenants registered as the bill payers. I was told at this point that it would take in the region of 10 weeks for the change of tariff. At this point I elected to keep the account in my name so that I could monitor the progress.
The original meter turned out to be faulty. It was not recording night units and was recording day units at an alarming rate.
The account transferred from business to residential on 8th July 2013 and a new meter was fitted on 23rd July 2013.
The tenants moved out at the end of August having not paid any electricity or knowing how much was owed.
Npower business have since come back to me with bills for the tenants based on faulty meter reads. We have negotiated at length and they agreed to half the bills as a good will gesture. I believed this to still be too much based on the new tenants usage.
This part of the complaint is now being dealt with by the old tenant so not sure of the outcome.

The new complaint continues with npower residential.
I had a new tenant move in, in September 2013. Not long after she moved in she tried to change electricity suppliers only to be told that the meter was still on a business tariff. I contacted npower and was told that there was a problem with the transfer from Bus to Res and that npower would look into it. When I had no real response I opened a complaint to get things moving. This was opened on 22 November.
I will try and attach npowers letter of explanation to update you with what has gone on since.

what a complete shambles. all the best with it and keep us all posted.