Eon - DCA - Arrangement to Pay - Credit File

[MrsH]

Thank you Di!

[Diana Mayhew]

Thanks Di, I will email it across to see what you think.

many thanks!

Ive got your email.

The Ombudsman doesn’t always get it right first time.

I’ll reply tomorrow telling you why I think their view may need to be ‘fact checked’ not based on assumption!

Di

[MrsH]

Thanks Di, I will email it across to see what you think.

many thanks!

mrsH

[Diana Mayhew]

I emailed them to tell them that the debt was being investigated by the Ombudsman and to send the debt back to Eon. I received an automated response asking for my details, but I didn’t respond to this.

i haven’t been in touch with them since so they don’t know about the Ombudsman’s findings...

I wouldn’t use email as a way to communicate with a debt purchaser - always put things in writing so you have a paper trail.

I haven't seen the Ombudsman’s Decision but you say they said the meter readings were correct (or have I misunderstood that?) so it’s hard to suggest what other arguments you may have to reduce the balance that Lowell are pursuing.

Maybe wait until they write to you again in case eon has been in touch with them following the Ombudsman’s decision.

If you’d like me to take a look at what the Ombudsman decided you can email it to me using di@joannaconnollysolicitors.co.uk.

Di

[MrsH]

I emailed them to tell them that the debt was being investigated by the Ombudsman and to send the debt back to Eon. I received an automated response asking for my details, but I didn’t respond to this.

i haven’t been in touch with them since so they don’t know about the Ombudsman’s findings...

[Diana Mayhew]

I have received another letter from them this morning, asking me to contact them to arrange a repayment plan...

Are Lowells aware of your complaint to the Ombudsman about eon which was upheld?

Di

[The Tech Clerk]

All part of the process they use before they decide if go ahead of not

[MrsH]

I have received another letter from them this morning, asking me to contact them to arrange a repayment plan...

[Diana Mayhew]

Oh and one more question, sorry... if I contact Lowell and make an arrangement to pay monthly, will this appear on my credit file? There is currently nothing regarding Eon or Lowell on there...

No need to say sorry - we like questions

My suggestion is/was to wait until Lowell write to you again.

Don't email and don't call them either.

Di

[MrsH]

Oh and one more question, sorry... if I contact Lowell and make an arrangement to pay monthly, will this appear on my credit file? There is currently nothing regarding Eon or Lowell on there...

thank you!

[MrsH]

I just received an automated reply, asking me to email back with my name, address and DOB. I didn’t respond.

Yes that’s very true, I may be best to just settle the debt with Lowell as the Ombudsman believe I have been billed fairly.

Just out of interest, are there any rules about selling a debt on whilst it is being investigated by the Ombudsman?

As always, thank you for your help!

[Diana Mayhew]

Hi Di

Am I still able to send a prove it letter to Lowell even though I emailed them saying the debt was being investigated by the Ombudsman and requested them to send it back to Eon?

Did Lowell reply to your email, and if so what was their response?

If they didn’t respond then maybe wait until they do.

In the very least you have £75 from e-on to contribute towards the outstanding balance which you say the Ombudsman believed was accurate.

Di

[MrsH]

Hi Di

Am I still able to send a prove it letter to Lowell even though I emailed them saying the debt was being investigated by the Ombudsman and requested them to send it back to Eon? I guess by doing that I have already admitted liability?

Were Eon allowed to sell on the debt whilst it was with the Ombudsman?

The Ombudsman said that they were happy with the meter readings supplied, and now the debt isn’t even with Eon, I also accepted the Ombudsman’s decision - so I’m really unsure how to proceed?

many thanks

mrsH

[Diana Mayhew]

Hi Di

I have just looked back at the lengthy Ombudsman decision. . . . . apparently it is the new suppliers responsibility to provide accurate takeover readings.

It may be the new supplier’s responsibility to provide accurate takeover readings, but I would say it’s also e-on’s responsibility to provide accurate bills!

Di

[MrsH]

Hi Di

I will send Lowell a prove it letter, thank you.

I have just looked back at the lengthy Ombudsman decision. It seems there was a lack of communication between Eon and the new supplier, but apparently it is the new suppliers responsibility to provide accurate takeover readings.

Towards the end of the report the Ombudsman do say the meter readings are accurate.

One of Eons failings were that we queried our final bill back in May 2018 and they did not issue a revised final bill until November 2019.

The bill is for the period 12/12/17-02/03/18.

many thanks

MrsH