EasyJet refund to closed disputed bank account

[scottygees]

EasyJet have just cancelled a flight we had booked

[scottygees]

EasyJet have just cancelled a flight we had booked and want to pay the refund back to an account that is now closed and in dispute. We have said we want the refund paying to a different account but they are currently saying they can only do this if the payment refund to the disputed account is returned to them. I have raised a complaint and currently no refund has been issued but was just after some advice on how to proceed if they point blank refuse to pay the refund to an account of my choice. Thanks in advance

[Still Waving]

It is now a standard anti-fraud measure in businesses that monies are only returned to the original source of funding. I don't know how you can get around this, but others may have some ideas. Have you offered to provide any evidence of identity that would satisfy Easyjet so that they could refund to your alternate account, or possibly to you by cheque?

[scottygees]

It is now a standard anti-fraud measure in businesses that monies are only returned to the original source of funding. I don't know how you can get around this, but others may have some ideas. Have you offered to provide any evidence of identity that would satisfy Easyjet so that they could refund to your alternate account, or possibly to you by cheque?

They have said if the payment they are going to make to the old account is returned they will raise a service request to get it paid to our new account. Don’t know why they can’t do that in the first instance as all security was passed with them when we called them. If the booking was made by debit card I assume they will try to refund it back to that same card, which is no longer valid. Surely they must have come across making refunds to expired cards in the past?

[The Tech Clerk]

fraud prevention can see why they will send to original one and await information it has returned then act on that at that point.