Mortgage arrears question

[Spent2much]

We keep getting a letter saying we are in arrears - this has only started happening the past few months - my husband phoned the mortgage provider and was told this information .

they said it is because when the mortgages first started they allowed the first payment to be a month later, they did it to everyone to make things easier for the customers but this technically put everyone a month in arrears , we have never been charged for it and it never shows as bad credit but it is owed and they want the payment, it can be paid little by little or technically when the mortgage ends it will have one more payment left.

I'm confused as to why this has been brought up now after 11 years of having a mortgage with this company .

[Still Waving]

Have you maybe paid late (even by a day or two) in recent months?

[Joanna Connolly Solicitors]

We keep getting a letter saying we are in arrears - this has only started happening the past few months - my husband phoned the mortgage provider and was told this information .

they said it is because when the mortgages first started they allowed the first payment to be a month later, they did it to everyone to make things easier for the customers but this technically put everyone a month in arrears , we have never been charged for it and it never shows as bad credit but it is owed and they want the payment, it can be paid little by little or technically when the mortgage ends it will have one more payment left.

I'm confused as to why this has been brought up now after 11 years of having a mortgage with this company .

Is this do to with the same problem you had with your lender (Kensington mortgages?) in April 2015 where they said you were in arrears because they needed you to pay a month in advance not a month in arrears?

We had arrears and we were paying it back at £30 a month, that finished last November and we were really proud to have paid it back , anyway when we went on the website to pay the monthly payment we noticed that the £30 arrears was still on there, husband phoned and asked why and they said it was because they wanted us to be a month in front . My husband said well we were releived to have paid the arrears back and was looking forward to seeing the £30 a month again and it will help with some other bills. They agreed to take that off , however we received a letter saying that they have added another £1.89 on top of the payment so we are always ahead .

Since last November they send us a monthly reminder that if we don't pay by 30th of the month we will be in arrears , and they also phone hubby every month to remind him .

Not sure why they are doing this because while we were in arrears and paying that back they didn't bother us at all just sent monthly statements .

Link to thread > https://www.all-about-debt.co.uk/for...es-every-month

Di

[Spent2much]

Is this do to with the same problem you had with your lender (Kensington mortgages?) in April 2015 where they said you were in arrears because they needed you to pay a month in advance not a month in arrears?





Link to thread > https://www.all-about-debt.co.uk/for...es-every-month

Di x

Hi-No we cleared the arrears and they said this is happening with all their customers . We never pay late now and always pay a little extra each month just to round the figure off .

[Spent2much]

We are thinking of sending a SAR into Kensington because we know we never had arrears from the beginning of the mortgage, we just think it is dodgy that when we were in arrears afew years back they never noticed these mysterious other arrears from the start of our mortgage , also when my husband phoned about these new arrears he was told that we could leave them as they are and would pay back when the mortgage comes to an end. We only have an interest only mortgage and we round off the amount each month which could be a few pounds, Kensington have been taking the few pounds off the arrears they say we owe.
We are also questioning them about the 11% interest rise within 9 months , my husband has written to them and asked for the detailed explanation of when the interest rate went up .
Can we send a SAR to our mortgage company or is that just for credit cards loans and such ?

Thanks .
PS not been in arrears since 2014 but now this cropped up out of the blue and all our debts are statute barred now so this will have an affect on our credit rating which we would really like to build up again .

[Joanna Connolly Solicitors]

We are thinking of sending a SAR into Kensington because we know we never had arrears from the beginning of the mortgage, we just think it is dodgy that when we were in arrears afew years back they never noticed these mysterious other arrears from the start of our mortgage . . . .
.
Can we send a SAR to our mortgage company or is that just for credit cards loans and such ?

Yes, you can send a SAR to Kensington Mortgages

It's been free since 25th May and they should comply within 30 days.

Di

[Spent2much]

Thank you I will get one sent off , just received copies of the letters they sent us about the interest rate going up 11% in 10 months , that's a waste of time as we have those letters .

[Janin]

I am very disappointed that Prime Minister Teresa May condones the unfair treatment inflicted on so many by Kensington Mortgage Company, owned by Northview Group by opening their head office in 2016, after they had been fined for treating borrowers in financial difficulty so unfairly: https://www.businessmag.co.uk/maiden...-headquarters/

[Spent2much]

Ours has gone up again and reckon there will be more rises . Can't wait to sell up and buy cash to be rid of a mortgage .

[Spent2much]

Adding to this thread as it is more of the same problem, I do hope someone can advise me as getting our debt problems in hand now that I have been awarded PIP hubby waiting for carers ,and he's going to give up wtc and go onto UC where we can claim SMI .
So here are my questions if anyone can help please ?

Kensington sold our account to Mars Capital in Feb this year , so will be offering a repayment to them as fallen into arrears of over £5,000 due to me having cancer .
Anyway Kensington over the years added £595 in fees even when we had a repayment agreement in place for arrears .
Can we claim these fees back even though they have sold our account on to Mars who are also adding fees now which is adding to the arrears . ?
Thanks if anyone knows .

Also if we apply for SMI can the arrears be included in the claim to help us at least pay back and get back on track ?

[The Tech Clerk]

Sale of Kensington Mortgages to Barclays Bank UK PLC ...


Kensington Mortgages
https://www.kensingtonmortgages.co.uk › blog › article
London, 1 March 2023 – Kensington Mortgages (“Kensington”), the specialist mortgage lender, has today announced the completion of its sale to Barclays Bank ...

[The Tech Clerk]

mortgage conditions


Kensington Mortgages
https://www.kensingtonmortgages.co.uk › docs
PDF
If you do not pay us these amounts when we ask you to you will be breaking your agreement with us and we may add these amounts to your loan and charge interest ...

[The Tech Clerk]

Adding to this thread as it is more of the same problem, I do hope someone can advise me as getting our debt problems in hand now that I have been awarded PIP hubby waiting for carers ,and he's going to give up wtc and go onto UC where we can claim SMI .
So here are my questions if anyone can help please ?

Kensington sold our account to Mars Capital in Feb this year , so will be offering a repayment to them as fallen into arrears of over £5,000 due to me having cancer .
Anyway Kensington over the years added £595 in fees even when we had a repayment agreement in place for arrears .
Can we claim these fees back even though they have sold our account on to Mars who are also adding fees now which is adding to the arrears . ?
Thanks if anyone knows .

Also if we apply for SMI can the arrears be included in the claim to help us at least pay back and get back on track ?

suggest you start a new thread as then refers to your case only and less confusion happening?