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  • Mortgage arrears question

    We keep getting a letter saying we are in arrears - this has only started happening the past few months - my husband phoned the mortgage provider and was told this information .

    they said it is because when the mortgages first started they allowed the first payment to be a month later, they did it to everyone to make things easier for the customers but this technically put everyone a month in arrears , we have never been charged for it and it never shows as bad credit but it is owed and they want the payment, it can be paid little by little or technically when the mortgage ends it will have one more payment left.

    I'm confused as to why this has been brought up now after 11 years of having a mortgage with this company .
    _______________________________________




  • #2
    Have you maybe paid late (even by a day or two) in recent months?

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    • #3
      Originally posted by Spent2much View Post
      We keep getting a letter saying we are in arrears - this has only started happening the past few months - my husband phoned the mortgage provider and was told this information .

      they said it is because when the mortgages first started they allowed the first payment to be a month later, they did it to everyone to make things easier for the customers but this technically put everyone a month in arrears , we have never been charged for it and it never shows as bad credit but it is owed and they want the payment, it can be paid little by little or technically when the mortgage ends it will have one more payment left.

      I'm confused as to why this has been brought up now after 11 years of having a mortgage with this company .


      Is this do to with the same problem you had with your lender (Kensington mortgages?) in April 2015 where they said you were in arrears because they needed you to pay a month in advance not a month in arrears?


      Originally posted by Spent2much View Post
      We had arrears and we were paying it back at 30 a month, that finished last November and we were really proud to have paid it back , anyway when we went on the website to pay the monthly payment we noticed that the 30 arrears was still on there, husband phoned and asked why and they said it was because they wanted us to be a month in front . My husband said well we were releived to have paid the arrears back and was looking forward to seeing the 30 a month again and it will help with some other bills. They agreed to take that off , however we received a letter saying that they have added another 1.89 on top of the payment so we are always ahead .

      Since last November they send us a monthly reminder that if we don't pay by 30th of the month we will be in arrears , and they also phone hubby every month to remind him .

      Not sure why they are doing this because while we were in arrears and paying that back they didn't bother us at all just sent monthly statements .

      Link to thread > https://www.all-about-debt.co.uk/for...es-every-month

      Di
      Last edited by Diana Mayhew; 13th March 2018, 21:54. Reason: Typo
      Legal Disclaimer

      I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit. If you need to contact me you can send a message by clicking on my username or by emailing me at di@joannaconnollysolicitors.co.uk or by telephoning 0330 053 9340. Our initial advice is always free.

      Any posts I make on the AAD Consumer Forum are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide on the forum is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

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      • #4
        Originally posted by Diana Mayhew View Post



        Is this do to with the same problem you had with your lender (Kensington mortgages?) in April 2015 where they said you were in arrears because they needed you to pay a month in advance not a month in arrears?





        Link to thread > https://www.all-about-debt.co.uk/for...es-every-month

        Di x
        Hi-No we cleared the arrears and they said this is happening with all their customers . We never pay late now and always pay a little extra each month just to round the figure off .
        _______________________________________



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        • #5
          We are thinking of sending a SAR into Kensington because we know we never had arrears from the beginning of the mortgage, we just think it is dodgy that when we were in arrears afew years back they never noticed these mysterious other arrears from the start of our mortgage , also when my husband phoned about these new arrears he was told that we could leave them as they are and would pay back when the mortgage comes to an end. We only have an interest only mortgage and we round off the amount each month which could be a few pounds, Kensington have been taking the few pounds off the arrears they say we owe.
          We are also questioning them about the 11% interest rise within 9 months , my husband has written to them and asked for the detailed explanation of when the interest rate went up .
          Can we send a SAR to our mortgage company or is that just for credit cards loans and such ?

          Thanks .
          PS not been in arrears since 2014 but now this cropped up out of the blue and all our debts are statute barred now so this will have an affect on our credit rating which we would really like to build up again .
          _______________________________________



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          • #6
            Originally posted by Spent2much View Post
            We are thinking of sending a SAR into Kensington because we know we never had arrears from the beginning of the mortgage, we just think it is dodgy that when we were in arrears afew years back they never noticed these mysterious other arrears from the start of our mortgage . . . .
            .
            Can we send a SAR to our mortgage company or is that just for credit cards loans and such ?

            Yes, you can send a SAR to Kensington Mortgages

            It's been free since 25th May and they should comply within 30 days.

            Di

            Legal Disclaimer

            I am a Litigation Executive at Joanna Connolly Solicitors a firm which specialises in consumer credit. If you need to contact me you can send a message by clicking on my username or by emailing me at di@joannaconnollysolicitors.co.uk or by telephoning 0330 053 9340. Our initial advice is always free.

            Any posts I make on the AAD Consumer Forum are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide on the forum is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk

            Comment


            • #7
              Thank you I will get one sent off , just received copies of the letters they sent us about the interest rate going up 11% in 10 months , that's a waste of time as we have those letters .
              _______________________________________



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