Lending Stream

[CleverClogs (RIP)]

Re: Lending Stream

That's fine, if they don't have any contact numbers then they can't ring! Just check your email address every now and then.

Didn't Niddy set up an 0898 number for cases like this?

[CleverClogs (RIP)]

Re: Lending Stream

So you'd not suggest that the letter be passed to P2P's pet intellectual, who can actually read and write?

[SaltnVinegar]

Re: Lending Stream

Such letters (or in this case emails) are quite normal if in arrears.

I would respond with something along the lines of:

Thank you for your email dated X, the content of which has been noted.

I am sure you are aware, that I have previously informed you have my financial situation.

I am still also awaiting a response to my complaint dated X, I am unable to offer any further information until such times as my concerns outlined in that complaint have been answered.

And stop worrying and stressing!! I know its not easy, but you are dealing with the issue, they are not - and basically creating a rod for their own backs.

Agreed - As it looks like you're not going to get much action from the FOS I would write (not email) Lendingstream again (send recorded delivery again). I'd also be a little more assertive, as you want to show them you're in control of the situation and adapt Oscars letter above (though bear in mind Oscar is a little more diplomatic than me )

<Start of Letter>

With ref to account numbers xxxxxx,xxxxx,xxxxxx etc

Dear Lendingstream

Thank you for your email dated xx/xx/xxxx the contents of which have been noted.

On xx/xx/xxxx I sent you a letter (sent recorded delivery, and with proof of delivery), which detailed a formal complaint with regard to the previously mentioned accounts.

The nature of my complaint places these accounts firmly in dispute. For your convenience, in the event that the letter of xx/xx/xxx has been misplaced, I attach a copy for your attention.

I am very disappointed to note that you have not even had the courtesy of acknowledging receipt of this letter, never mind the fact that you have failed to respond to this formal complaint as required to do so as a company regulated by the Financial Conduct Authority (FCA).

Instead, you have persisted in sending emails from what can only be considered an automated IT system, rather than addressing the matters and this behaviour by any standards could only be considered unreasonable.

Unless you choose to deal with the serious matters put to you as required, IN WRITING, I have nothing further to say on this matter, and your intransience and breach of regulatory requirements will be kept as evidence against you. I consequently put you under notice to provide, in writing, as required by the FCA, a full investigation, and response, into the matters of my complaint within the next 8 weeks.

If you cannot provide this then I will consider your lack of response as agreement that the above accounts are unenforeable due to the legislative failures identified and the matter closed.

Regards

Natty

[oscar]

Re: Lending Stream

Such letters (or in this case emails) are quite normal if in arrears.

I would respond with something along the lines of:

Thank you for your email dated X, the content of which has been noted.

I am sure you are aware, that I have previously informed you have my financial situation.

I am still also awaiting a response to my complaint dated X, I am unable to offer any further information until such times as my concerns outlined in that complaint have been answered.


And stop worrying and stressing!! I know its not easy, but you are dealing with the issue, they are not - and basically creating a rod for their own backs.

[Natty]

Re: Lending Stream

Here is a copy of one of the emails from P2P:

Thank you for your most recent correspondence. Your e-mail has been received and noted.

Natty , we are an on-line company and correspondence are via internet as well. This is a response to your e-mail complaint sent January 25, 2015.

Natty, as stated in the January 29, 2015 e-mail we sent. Your Continued Payment Authority was stopped as of that day.

Your debit card was removed from our system on January 26, 2015.

Natty, please make us aware as to what has transpired since loan origination that you are unable to pay loan. We may have a program that can assist you.

Your loan is currently in default for 191.04.

If any further questions or concerns, please contact us at your earliest convenience.

WARNING: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Pounds to Pocket Collections
Direct Line: 0800 016 3111
Fax: 0808 234 9350
collections@poundstopocket.co.uk
www.PoundstoPocket.co.uk

Call free from landlines. Mobile phone companies may charge up to 40p per minute.

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.

Representative Example: Borrow £500 and pay £79.09 per month for 12 months at a fixed interest rate of 140% per year. The total charge for credit is £449.01 (all interest). The Total Repayable is £949.01. 278% APR Representative. See full Rates & Terms at www.poundstopocket.co.uk/fee-schedule.html.

Pounds to Pocket is the trading name of CashEuroNetUK, LLC. Head Office: 23 Austin Friars, London, EC2N 2QP. Correspondence Address: 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk.
Kevin W

[nanna58]

Re: Lending Stream

Looks like info to me, don't worry come to the statute bar for a drink.

[Natty]

Re: Lending Stream

Just received this via email.

Your next loan payments are due by 2015-02-27and you still have a total outstanding balance due of £1286.80.We have not received them either because your debit card account information has changed, there's not enough money in your account, or we were unable to attempt an automatic withdrawal because one of your loans is already delinquent. In order to make a payment, you will need to login to your account at lendingstream.co.uk or call us today on 0203 564 7028# - We are ready to help!

Loan Id Number	Amount Overdue	Upcoming Amount Due
	43.60	33.60
	50.40	40.40
	131.20	121.20
	50.40	40.40
	305.80	469.80

[nanna58]

Re: Lending Stream

Join us in the bar there's free food drinks.

[SaltnVinegar]

Re: Lending Stream

I have just logged into my old email account and there is a total of 16 emails in my inbox from P2P.

Although I have sent my emails from my new address they are still responding to that address! They state in the latest email that they are an on line company and do not have any contact numbers for me?

Do they not look at the email address that I am currently using.

What bullshit - online company or not they still have to follow the provisions of the Consumer Credit Act.

Don't worry about them emailing your old address - its their stupidity to carrying on doing so.

[cymruambyth]

Re: Lending Stream

That's fine, if they don't have any contact numbers then they can't ring! Just check your email address every now and then.

[Natty]

Re: Lending Stream

I have just logged into my old email account and there is a total of 16 emails in my inbox from P2P.

Although I have sent my emails from my new address they are still responding to that address! They state in the latest email that they are an on line company and do not have any contact numbers for me?

Do they not look at the email address that I am currently using.

[Natty]

Re: Lending Stream

A bar with free drinks! The perfect forum

[cymruambyth]

Re: Lending Stream

Natty, don't forget that there are other places where you can post and get support on random things without judgement or anyone knowing who you are! There is also a 'bar' where you can chill and have a laugh or let off steam.

[Natty]

Re: Lending Stream

Just wanted to say a huge thank you to everyone who responded last night!

Unbelievable responses when I needed it! It was not a good day yesterday.
X

[SaltnVinegar]

Re: Lending Stream

I will await and see what happens with P2P after the second failed payment.

Nothing will happen beyond what happened with the first payment

Just to give you an idea, Casheuronet took 3 years before they sold one of my accounts to a 3rd party debt collector so nothing is going to happen for some time!

Simple fact is this - they know theres not much they can do about this. They don't want to go to court as they don't want their lending practices exposed to the legal system, as any precedent that is set could bring down the entire short term lending industry. So instead all they will do is bully and harass to pressure you into making a payment.

You will deal with this when YOU are good and ready and on your terms - not theirs

- - - Updated - - -

Do not chase a response, wait for them, it will all help you in reaching a settlement or outcome that benefits you.

Indeedy - time is your friend always