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Insurance firms Direct Line and Churchill - both owned by RBS - have been fined £2.17m for tampering with customer complaint files before submitting them to the Financial Services Authority (FSA).
Some of the tampering even included forging signatures.
BBC News - Direct Line and Churchill fined for file tampering
How can one believe any of their documentation in future?
Some of the tampering even included forging signatures.
BBC News - Direct Line and Churchill fined for file tampering
How can one believe any of their documentation in future?