Natwest customers hit by technical problems

[Flossy]

Re: Natwest customers hit by technical problems

HSBC Informed me (Told me), that if i haven't funds that they cancel my DD payments for me lol (i only have one, its Rent)..........Not much information from them on that one

Nice to see them being sympathetic with the f*** up they have made themselves! I would TELL them that they are free to cancel your rent DD as long as they are prepared to pay it!

Dont you just love banks!

[5corpio]

Re: Natwest customers hit by technical problems

RBS dealing with IT failure cases

The number of customer issues that have required further attention from RBS following the banking group's computer failure has grown. A week ago, the bank said that 15,000 cases could not be resolved immediately, but this has increased to 21,000. However, 90% of those have been dealt with, RBS said. Meanwhile, customers with RBS International have also seen their service returning to normal. The international arm, which serves Jersey, Gibraltar, Guernsey and the Isle of Man, was affected along with the rest of the group by the IT breakdown. "We are sincerely sorry for the unacceptable level of inconvenience our technical issues have caused our customers and would like to thank you for your patience and understanding," said RBS International chief executive Adrian Gill, in a message on its website. "Our systems are now fully functional, leaving just a few final updates to be completed. We are giving priority to fixing these remaining items as quickly as possible."....Read more HERE

"Ain't Isle Of Man, Jersey, Guernsey, Gibralter a BANKING TAX HAVEN COUNTRY? - WELL YES IT IS BOB!"

[Flossy]

Re: Natwest customers hit by technical problems

It unbelievable!

I have just got the money that was due in my account on the 1st July. Should I charge them £12 for my money not being paid in and daily interest charges?

Next time they charge me I will have to remind them about this 'technical problem'.

[5corpio]

Re: Natwest customers hit by technical problems

NatWest owner says will reimburse all people hit by IT glitch

Bank customers who suffered knock-on costs during NatWest's IT meltdown will be reimbursed no matter who they bank with, its chief executive has said....Read more here from AAD Blog: Natwest customers hit by technical problems - allaboutFORUMS