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  • Re: October Revolution's UE Diary

    Originally posted by Never-In-Doubt View Post
    God you're getting loads of updates

    25 pages and going

    I know - trying to take over the record - can you just remind what the record is again.......


    Oct Revolution


    Any new updates to my diary will be highlighted in RED

    Comment


    • Re: October Revolution's UE Diary

      Originally posted by October Revolution View Post
      ACCOUNT 10

      MBNA (formerly A&L) (Experto Credite)

      Activity:

      06/10/10 - CCA Request sent

      24/12/11 - Letter rec'd from Experto Credite: "....following your CCA request....been advised by MBNA they are currently unable to produce a copy....we are therefore aware agreement is currently unenforceable....we will not enforce any action to recover balance....however outstanding balance is still payable and will not be written off....please contact us....". I will look after this letter very well .

      03/01/12 - Telephone harassment letter sent.

      20/01/12 - Letter rec'd from Experto Credite (in response to my last letter):....we are happy to deal with this matter in writing....we will keep your telephone number on record should our letters remain unanswered....level of contact from us complies with guidelines....look forward to payment/repayment proposals within 14 days....". I will ignore and see what happens next.


      Hi Niddy/In2deep,

      I have an update to above account:

      UPDATE: 26/01/12:

      Letter rec'd from Experto Credite: "...we wrote recently.... MBNA is unable to produce CCA so acc is currently UE....BUT oustanding balance is still payable and will not be written off....as a final attempt to resolve....contact us in 14 days to discuss significant reduced settlement amount....which will be accepted as F&F....otherwise we will still report acc to CRA and conatct you to collect on acc...."

      I will ignore and see what they do next.


      Many thanks.
      Oct Revolution


      Any new updates to my diary will be highlighted in RED

      Comment


      • Re: October Revolution's UE Diary

        Originally posted by October Revolution View Post
        ACCOUNT 11

        MBNA (formerly B of S) (Experto Credite)

        Activity:

        06/10/10 - CCA Request sent

        24/12/11 - Letter rec'd from Experto Credite: "....following your CCA request....been advised by MBNA they are currently unable to produce a copy....we are therefore aware agreement is currently unenforceable....we will not enforce any action to recover balance....however outstanding balance is still payable and will not be written off....please contact us....". I will look after this letter very well .

        03/01/12 - Telephone harassment letter sent.

        20/01/12 - Letter rec'd from Experto Credite (in response to my last letter):....we are happy to deal with this matter in writing....we will keep your telephone number on record should our letters remain unanswered....level of contact from us complies with guidelines....look forward to payment/repayment proposals within 14 days....". I will ignore and see what happens next.


        Hi Niddy/In2deep,

        I have an update to above account:

        UPDATE: 26/01/12:

        Letter rec'd from Experto Credite: "...we wrote recently.... MBNA is unable to produce CCA so acc is currently UE....BUT oustanding balance is still payable and will not be written off....as a final attempt to resolve....contact us in 14 days to discuss significant reduced settlement amount....which will be accepted as F&F....otherwise we will still report acc to CRA and conatct you to collect on acc...."

        I will ignore and see what they do next.


        Many thanks.
        Oct Revolution


        Any new updates to my diary will be highlighted in RED

        Comment


        • Re: October Revolution's UE Diary

          Originally posted by October Revolution View Post
          ACCOUNT 8

          Royal Bank of Scotland


          Activity:
          06/10/10 - CCA Request sent
          01/11/10 - CCA rec'd
          02/11/10 - Niddy says:UE "Application form" rec'd - Letter sent.
          18/12/10 - Letter rec'd from RBS “….disappointed you have failed to comply with our agreement; unless an immediate payment is made to your account & regular payments thereafter we have no alternative but to place account in hands of external DCA without prior warning”

          22/12/10 - Niddy says ignore last until I hear from DCA
          04/01/11 - Receiving calls daily from RBS, but I don't answer.
          07/01/11 -
          Letter rec'd from RBS (dated 21/12/10) “as you have failed to respond to banks previous demands, we have no alternative but to commence further proceedings for recovery…….we urge you to call to resolve this matter……..failure to do so may result in account being passed to external DCA without further warning or delay”. Ignored last letter.

          29/01/11 -
          Letter rec'd from TRITON "RBS have placed your account with us for immediate collection.......to avoid further action forward cheque for full amount by return...or pay by credit card over the phone.....if unable to make payment call office immediately......"

          02/02/11 -
          Niddy says send "CCA query - application form rec'd" template to Triton.
          03/02/11 - Above letter sent.
          19/02/11 -
          Letter from RBS in response to my “Application form received” letter I sent to Triton: "CCA is a true copy....do not consider the account to be in dispute....will be pursuing for full payment....see no reason to enter into further correspondence with the alleged CCA breaches." NID says ignore.

          02/04/11 - letter rec'd from Triton:“disappointed that you’ve failed to make payment or repayment proposals…..no alternative but to consider further action…may be appropriate to request a debt recovery agent call on you to discuss repayment…would prefer not to take this action so call to discuss outstanding balance” NID says send "Threat of Legal Action & Refusal of Doorstep Visit

          05/04/11 - letter sent.

          14/04/11 - Letter rec'd from RBS is in response to my letter of 05/04/11: “ we do not consider acc to be in dispute….have fully complied with CCA request….indebtedness remains due and payable and will pursue for full repayment….this is our final response…if dissatisfied with this final response you may refer concern to FOS…..”. NID says ignore as their final response.

          28/04/11 - Letter rec’d from Green & Co Solicitors: “….instructed by our client Triton/RBS….despite formal demand, amount remains unpaid….we are likely to be instructed to commence court proceedings….” NID says send "Threat o gram - before action". Letter sent

          13/05/11 - Letter from Triton in response to my last letter: “….write with ref to recent correspondence ….our records show RBS complied with your CCA request with all relevant docs….further to this RBS issued a letter saying had complied with CCA 1974 and payment is due….and finally issued you a further letter with a final response again confirming all above and that acc is not in dispute….Therefore the balance is due for immediate collection…. contact us within 7 days to discuss repayment proposals….failure to comply will leave us no alternative but to take further action without warning or delay….”. NID says send Enough is Enough Template - letter sent.

          13/06/11 - Letter rec'd from Risk Management Alternatives (RMA): ".... your RBS acc has been passed to us....the full outstanding balance is due in full....RBS will no longer accept communication from you.... future communication/payment should be made to RMA....contact us now to pay/agree suitable payment plan...." NID says ignore.

          29/06/11 - Telephone harassment letter sent.

          05/07/11 - The letter has worked as calls seem to have stopped for now.

          09/07/11 - Letter from RMA: "....despite our attempts to reach suitable agreement the matter remains unresolved....if not rectified in next few days no alternative other than to recommend to client to take legal action....this is not our preferred route....if in difficulties speak to CAB etc....please call us today....". Account sold whilst in dispute letter sent as per In 2 Deep.

          14/12/11 - Letter rec'd from Westcot (new DCA for this acc): "....we have been instructed by RBS to collect outstanding balance....to avoid further action pay debt in full or contact us....failure to do so will result in further recovery action....". NID says wait to see what their next move is.

          23/12/11 - Letter rec'd from Westcot: "....
          FINAL NOTICE ....our latest enquiries confirm you are resident at this address....contact us in next 10 days or further collection activities will begin....please do not ignore....we or client could take legal action against you....or refer debt to a door step collection agency....it is very important you take IMMEDIATE action to resolve this issue....contact us...." Nid says ignore and see what they do next.

          09/01/12 - Letter rec'd from Nelson Guest & Partners: "....we are instructed by Westcot as a final attempt to avoid further action to offer you a discount....limited period only....contact Westcot....if no settlement agreed we will continue to recover full amount...we may be able to offer a realistic payment plan....if no contact in next 10 days further recovery action will be taken....contact Westcot...." I2D says ignore and see what happens next.

          Hi Niddy/I2D,

          I have an update to above account:

          UPDATE: 30/01/12

          Letter rec'd from Nelson Guest & Partners Solicitors: "....instructed by Wescot....willing to consider realistic payment proposals....cannot remain outstanding....if full payment/proposals are not made within 10 days further recovery activity will be undertaken....to prevent call Westcott urgently...."

          Is there anything I need to respond with or just ignore and see what they do next:

          many thanks

          Oct Revolution


          Any new updates to my diary will be highlighted in RED

          Comment


          • Re: October Revolution's UE Diary

            Originally posted by October Revolution View Post
            Hi Niddy/I2D,

            I have an update to above account:

            UPDATE: 30/01/12

            Letter rec'd from Nelson Guest & Partners Solicitors: "....instructed by Wescot....willing to consider realistic payment proposals....cannot remain outstanding....if full payment/proposals are not made within 10 days further recovery activity will be undertaken....to prevent call Westcott urgently...."

            Is there anything I need to respond with or just ignore and see what they do next:

            many thanks

            I would send this now...
            Account Sold whilst in Dispute
            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

            Comment


            • Re: October Revolution's UE Diary

              Originally posted by October Revolution View Post
              ACCOUNT 8

              Royal Bank of Scotland

              Activity:
              06/10/10 - CCA Request sent
              01/11/10 - CCA rec'd
              02/11/10 - Niddy says:UE "Application form" rec'd - Letter sent.
              18/12/10 - Letter rec'd from RBS “….disappointed you have failed to comply with our agreement; unless an immediate payment is made to your account & regular payments thereafter we have no alternative but to place account in hands of external DCA without prior warning”

              22/12/10 - Niddy says ignore last until I hear from DCA
              04/01/11 - Receiving calls daily from RBS, but I don't answer.
              07/01/11 -
              Letter rec'd from RBS (dated 21/12/10) “as you have failed to respond to banks previous demands, we have no alternative but to commence further proceedings for recovery…….we urge you to call to resolve this matter……..failure to do so may result in account being passed to external DCA without further warning or delay”. Ignored last letter.

              29/01/11 -
              Letter rec'd from TRITON "RBS have placed your account with us for immediate collection.......to avoid further action forward cheque for full amount by return...or pay by credit card over the phone.....if unable to make payment call office immediately......"

              02/02/11 -
              Niddy says send "CCA query - application form rec'd" template to Triton.
              03/02/11 - Above letter sent.
              19/02/11 -
              Letter from RBS in response to my “Application form received” letter I sent to Triton: "CCA is a true copy....do not consider the account to be in dispute....will be pursuing for full payment....see no reason to enter into further correspondence with the alleged CCA breaches." NID says ignore.

              02/04/11 - letter rec'd from Triton:“disappointed that you’ve failed to make payment or repayment proposals…..no alternative but to consider further action…may be appropriate to request a debt recovery agent call on you to discuss repayment…would prefer not to take this action so call to discuss outstanding balance” NID says send "Threat of Legal Action & Refusal of Doorstep Visit

              05/04/11 - letter sent.

              14/04/11 - Letter rec'd from RBS is in response to my letter of 05/04/11: “ we do not consider acc to be in dispute….have fully complied with CCA request….indebtedness remains due and payable and will pursue for full repayment….this is our final response…if dissatisfied with this final response you may refer concern to FOS…..”. NID says ignore as their final response.

              28/04/11 - Letter rec’d from Green & Co Solicitors: “….instructed by our client Triton/RBS….despite formal demand, amount remains unpaid….we are likely to be instructed to commence court proceedings….” NID says send "Threat o gram - before action". Letter sent

              13/05/11 - Letter from Triton in response to my last letter: “….write with ref to recent correspondence ….our records show RBS complied with your CCA request with all relevant docs….further to this RBS issued a letter saying had complied with CCA 1974 and payment is due….and finally issued you a further letter with a final response again confirming all above and that acc is not in dispute….Therefore the balance is due for immediate collection…. contact us within 7 days to discuss repayment proposals….failure to comply will leave us no alternative but to take further action without warning or delay….”. NID says send Enough is Enough Template - letter sent.

              13/06/11 - Letter rec'd from Risk Management Alternatives (RMA): ".... your RBS acc has been passed to us....the full outstanding balance is due in full....RBS will no longer accept communication from you.... future communication/payment should be made to RMA....contact us now to pay/agree suitable payment plan...." NID says ignore.

              29/06/11 - Telephone harassment letter sent.

              05/07/11 - The letter has worked as calls seem to have stopped for now.

              09/07/11 - Letter from RMA: "....despite our attempts to reach suitable agreement the matter remains unresolved....if not rectified in next few days no alternative other than to recommend to client to take legal action....this is not our preferred route....if in difficulties speak to CAB etc....please call us today....". Account sold whilst in dispute letter sent as per In 2 Deep.

              14/12/11 - Letter rec'd from Westcot (new DCA for this acc): "....we have been instructed by RBS to collect outstanding balance....to avoid further action pay debt in full or contact us....failure to do so will result in further recovery action....". NID says wait to see what their next move is.

              23/12/11 - Letter rec'd from Westcot: "....
              FINAL NOTICE ....our latest enquiries confirm you are resident at this address....contact us in next 10 days or further collection activities will begin....please do not ignore....we or client could take legal action against you....or refer debt to a door step collection agency....it is very important you take IMMEDIATE action to resolve this issue....contact us...." Nid says ignore and see what they do next.

              09/01/12 - Letter rec'd from Nelson Guest & Partners: "....we are instructed by Westcot as a final attempt to avoid further action to offer you a discount....limited period only....contact Westcot....if no settlement agreed we will continue to recover full amount...we may be able to offer a realistic payment plan....if no contact in next 10 days further recovery action will be taken....contact Westcot...." I2D says ignore and see what happens next.

              30/01/12 - Letter rec'd from Nelson Guest & Partners Solicitors: "....instructed by Wescot....willing to consider realistic payment proposals....cannot remain outstanding....if full payment/proposals are not made within 10 days further recovery activity will be undertaken....to prevent call Westcott urgently...." I2D says to send "Account sold whilst in dispute" - letter sent.
              Hi Niddy/I2D,

              I have an update to above account:

              UPDATE: 09/02/12:

              Letter rec'd from Westcot: "....DOOR STEP COLLECTION NOTICE....we know of no genuine reason not to repay this debt....instructions will now be provided to our agent to visit your home to agree payment plan....you have a final opportunity to avoid this by contacting us IMMEDIATELY to arrange repayment...."

              Do I need to send "doorstep visit" template or ignore as it may have crossed with my previous letter to Nelson Guest & Partners.

              As ever, many thanks, in advance of your advice.

              Best regards,
              Oct Revolution


              Any new updates to my diary will be highlighted in RED

              Comment


              • Re: October Revolution's UE Diary

                It wouldn't hurt to send it.
                Let your smile change the world but don't let the world change your smile


                I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                Comment


                • Re: October Revolution's UE Diary

                  Thanks Pixie and thanks to Flowerpower,

                  I hear where you are coming from.

                  I have sorted "Doorstep visit" letter and will get it posted RD.

                  I will sit and wait and see what they throw at me next.

                  Many thanks
                  Oct Revolution


                  Any new updates to my diary will be highlighted in RED

                  Comment


                  • Re: October Revolution's UE Diary

                    Best of luck mate - keep us updated
                    I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

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                    Comment


                    • Re: October Revolution's UE Diary

                      Originally posted by Never-In-Doubt View Post
                      Best of luck mate - keep us updated
                      Thanks Niddy - I will do.

                      Things have been a bit quiet of late (tempting fate !!!!) but I feel confident that I/we can sort out whatever they decide to throw at me next - across all accounts.

                      I feel totally different about it all nowadays than I did 18/24 months ago and thats down to all the help and advice you and others have provided on here - thankyou.

                      Knowledge is power.

                      Many thanks

                      Oct Revolution


                      Any new updates to my diary will be highlighted in RED

                      Comment


                      • Re: October Revolution's UE Diary

                        Originally posted by October Revolution View Post
                        ACCOUNT 2

                        Citibank (Collect Direct UK) Now with Opus


                        Activity:
                        6/10/10 - CCA Request sent to Collect Direct DCA
                        6/11/10 - Letter from DCA asking me to contact OC direct for CCA
                        9/11/10 - "DCA declining CCA request" letter sent back to DCA
                        1/12/10 - Another letter from DCA asking me to contact OC direct for CCA. Will now send CCA request to OC (Citicard) as per NID's instructions.

                        14/12/10 - CCA request sent to OC (Citicard)
                        05/01/11 - Above letter not delivered yet; according to Royal Mail Track and Trace letter being re-directed !
                        06/01/11 - Letter from Collect Direct "payment arrangement revoked - must contact them within 5 days to arrange alternative or may advise client to take legal action". Ignored last letter.

                        14/01/11 - Letter from Collect Direct: "URGENT NOTICE. Must make a payment or contact them to discuss payment arrangement or will advise client to issue court proceedings.

                        17/01/11 - "Threat O Gram before court action" letter sent sent to Collect Direct.
                        19/01/11 - NID's says shouldn't have sent last letter - too late now as letter received - see what happens next.
                        19/01/11 - Nid says send CCA reminder to Citi.

                        20/01/11 - CCA reminder sent to Citi.
                        24/01/11 -
                        Letter from H L Legal "we act on behalf of Collect Direct....pay in next 7 days or will recommend legal action.... a claim for associated cost and interest will be made......hope course of action can be avoided by contacting client to make arrangements to pay" - NID says ignore.

                        17/02/11 -
                        Letter received today from Opus: “we are sorry you have reason to complain….we should be able to send you a full response within 8 weeks” Will file and see what happens next

                        01/03/11 - CCA received from Opus; Nid says send CCA Query T&C's supplied template. Letter sent.

                        03/06/11 - Letter from Cabot Financial: "....we have recently bought acc from Opus/Citi....please call to arrange payment...." Nid says send "Account sold whilst in dispute" template. Letter sent.

                        11/06/11 - Letter from Cabot: "....looking into complaint....will respond in 20 days...."

                        07/07/11 -
                        Letter from Cabot: "....still looking into complaint....will require a further 20 days to respond...."

                        21/07/11 - Letter from Opus in response to my letter of 01/03/11 "...we have provided CCA which complies with CCA 1974....at the moment we are unable to trace copy of signed application form....however we confirm our procedure has always been to obtain customers sig ....as such we are confident CCA is enforceable....failure to make payments will result in collection activities...." Will ignore for now.

                        01/08/11 - Letter from Cabot: "....still looking into complaint....will have to contact Opus for further info....will contact me again when info received...." Will file and ignore for now.

                        21/09/11 - letter from Cabot: "....have received info from Opus who have forwarded relevant info which was previously provided to yourself....upon reviewing docs I can clarify Opus have provided a recon true copy of your CCA which complies with CCA request....will not send acc back to Opus....a CCA request is not a method for the avoidance of the debt....contact us in next 14 days to discuss if not acc will be escalated within our collections procedures...." Nid advises send "CCA Query - Letter Previously Confirming No CCA" with a copy of letter from Opus received on 21/07/11. Letter sent.

                        12/10/11 - Letter rec'd from Cabot: "....you continue to claim agreement is unenforceable....information provided by OPUS is sufficient to meet CCA....enforcement constitutes obtaining Judgement at court....we are not seeking to initiate proceedings....you have been misinformed in relation to arguments you continue to raise....account is now payable - please contact us to arrange payment plan...." In2Deep says ignore.

                        24/10/11 - E-mail received from Cabot: "....according to our records debt still remains unpaid....contact us urgently....failure to do so your account will be escalated to next stage of our collections process...." NID/In2Deep say to ignore.

                        17/11/11 - another e-mail from Cabot: "this is last chance to agree a suitable payment plan before we move acc to our Pre Litigation Department....contact us now....". In2deep says send "Threat o gram before action letter" - letter sent.

                        25/11/11 - Letter from Cabot in response to my "threat o gram before action" letter: "Our Final Response To Your Complaint....you continue to claim agreement is unenforceable....information provided by OPUS is sufficient to meet CCA requirements....you have been misinformed in relation to arguments you continue to raise....recommend you seek legal advice....account is now payable...." NID says ignore

                        06/12/11 - E-mail from Cabot: "your acc has been escalated to our PRE-LITIGATION DEPT....we may issue a claim for County Court Judgement....may insruct external DCA or Legal Agency to call on you....most important you contact us to stop further action....". I2D says ignore.

                        13/12/11 - yet another e-mail from Cabot: "IMPORTANT - PLEASE DO NOT IGNORE....your acc continues to be in default....despite previous requests you have failed to settle....outstanding balance is payable immediately....if you do not take positive action to settle acc we will either forward acc to External DCA or commence legal action....further costs may apply....contact Cabot immediately...." NID says ignore but next e-mail I receive send "This email address is no longer active - please resort to an alternative method of contact" message back.

                        09/01/12 -
                        another e-mail from Cabot : "....our offer to you....we can offer you a 40% discount to your outstanding debt....if paid in next 30 days....we will close acc and mark as settled with CRA....contact us now....". I will ignore and see what happens next.
                        Hi Niddy/I2D,

                        I have a small update to the above account:


                        UPDATE: 15/02/12


                        Yet another e-mail received from Cabot (last letter I had from them was 25/11/11), which I am unable to read, other than the subject line, which says ...."External Agent Notification"


                        I have sent a reply e-mail back just saying the following:

                        This email address is no longer active - please resort to an alternative method of contact


                        I will wait and see what they send next - or do you think I should send them "Threat of Doorstep Visit" template ?

                        many thanks,

                        Last edited by Oct Revolution; 15 February 2012, 14:47.
                        Oct Revolution


                        Any new updates to my diary will be highlighted in RED

                        Comment


                        • Re: October Revolution's UE Diary

                          Originally posted by October Revolution View Post
                          Hi Niddy/I2D,

                          I have a small update to the above account:


                          UPDATE: 15/02/12


                          E-mail received from Cabot, which I am unable to read, other than the subject line, which says ...."External Agent Notification"


                          I have sent a reply e-mail back just saying the following:

                          This email address is no longer active - please resort to an alternative method of contact


                          I will wait and see what they send next - or do you think I should send them "Threat of Doorstep Visit" template ?

                          many thanks,

                          I would just see what they do next..........
                          I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                          If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                          Comment


                          • Re: October Revolution's UE Diary

                            Originally posted by October Revolution View Post
                            ACCOUNT 8

                            Royal Bank of Scotland

                            Activity:
                            06/10/10 - CCA Request sent
                            01/11/10 - CCA rec'd
                            02/11/10 - Niddy says:UE "Application form" rec'd - Letter sent.
                            18/12/10 - Letter rec'd from RBS “….disappointed you have failed to comply with our agreement; unless an immediate payment is made to your account & regular payments thereafter we have no alternative but to place account in hands of external DCA without prior warning”

                            22/12/10 - Niddy says ignore last until I hear from DCA
                            04/01/11 - Receiving calls daily from RBS, but I don't answer.
                            07/01/11 -
                            Letter rec'd from RBS (dated 21/12/10) “as you have failed to respond to banks previous demands, we have no alternative but to commence further proceedings for recovery…….we urge you to call to resolve this matter……..failure to do so may result in account being passed to external DCA without further warning or delay”. Ignored last letter.

                            29/01/11 -
                            Letter rec'd from TRITON "RBS have placed your account with us for immediate collection.......to avoid further action forward cheque for full amount by return...or pay by credit card over the phone.....if unable to make payment call office immediately......"

                            02/02/11 -
                            Niddy says send "CCA query - application form rec'd" template to Triton.
                            03/02/11 - Above letter sent.
                            19/02/11 -
                            Letter from RBS in response to my “Application form received” letter I sent to Triton: "CCA is a true copy....do not consider the account to be in dispute....will be pursuing for full payment....see no reason to enter into further correspondence with the alleged CCA breaches." NID says ignore.

                            02/04/11 - letter rec'd from Triton:“disappointed that you’ve failed to make payment or repayment proposals…..no alternative but to consider further action…may be appropriate to request a debt recovery agent call on you to discuss repayment…would prefer not to take this action so call to discuss outstanding balance” NID says send "Threat of Legal Action & Refusal of Doorstep Visit

                            05/04/11 - letter sent.

                            14/04/11 - Letter rec'd from RBS is in response to my letter of 05/04/11: “ we do not consider acc to be in dispute….have fully complied with CCA request….indebtedness remains due and payable and will pursue for full repayment….this is our final response…if dissatisfied with this final response you may refer concern to FOS…..”. NID says ignore as their final response.

                            28/04/11 - Letter rec’d from Green & Co Solicitors: “….instructed by our client Triton/RBS….despite formal demand, amount remains unpaid….we are likely to be instructed to commence court proceedings….” NID says send "Threat o gram - before action". Letter sent

                            13/05/11 - Letter from Triton in response to my last letter: “….write with ref to recent correspondence ….our records show RBS complied with your CCA request with all relevant docs….further to this RBS issued a letter saying had complied with CCA 1974 and payment is due….and finally issued you a further letter with a final response again confirming all above and that acc is not in dispute….Therefore the balance is due for immediate collection…. contact us within 7 days to discuss repayment proposals….failure to comply will leave us no alternative but to take further action without warning or delay….”. NID says send Enough is Enough Template - letter sent.

                            13/06/11 - Letter rec'd from Risk Management Alternatives (RMA): ".... your RBS acc has been passed to us....the full outstanding balance is due in full....RBS will no longer accept communication from you.... future communication/payment should be made to RMA....contact us now to pay/agree suitable payment plan...." NID says ignore.

                            29/06/11 - Telephone harassment letter sent.

                            05/07/11 - The letter has worked as calls seem to have stopped for now.

                            09/07/11 - Letter from RMA: "....despite our attempts to reach suitable agreement the matter remains unresolved....if not rectified in next few days no alternative other than to recommend to client to take legal action....this is not our preferred route....if in difficulties speak to CAB etc....please call us today....". Account sold whilst in dispute letter sent as per In 2 Deep.

                            14/12/11 - Letter rec'd from Westcot (new DCA for this acc): "....we have been instructed by RBS to collect outstanding balance....to avoid further action pay debt in full or contact us....failure to do so will result in further recovery action....". NID says wait to see what their next move is.

                            23/12/11 - Letter rec'd from Westcot: "....
                            FINAL NOTICE ....our latest enquiries confirm you are resident at this address....contact us in next 10 days or further collection activities will begin....please do not ignore....we or client could take legal action against you....or refer debt to a door step collection agency....it is very important you take IMMEDIATE action to resolve this issue....contact us...." Nid says ignore and see what they do next.

                            09/01/12 - Letter rec'd from Nelson Guest & Partners: "....we are instructed by Westcot as a final attempt to avoid further action to offer you a discount....limited period only....contact Westcot....if no settlement agreed we will continue to recover full amount...we may be able to offer a realistic payment plan....if no contact in next 10 days further recovery action will be taken....contact Westcot...." I2D says ignore and see what happens next.

                            30/01/12 - Letter rec'd from Nelson Guest & Partners Solicitors: "....instructed by Wescot....willing to consider realistic payment proposals....cannot remain outstanding....if full payment/proposals are not made within 10 days further recovery activity will be undertaken....to prevent call Westcott urgently...." I2D says to send "Account sold whilst in dispute" - letter sent.

                            09/02/12 - Letter rec'd from Westcot: "....DOOR STEP COLLECTION NOTICE....we know of no genuine reason not to repay this debt....instructions will now be provided to our agent to visit your home to agree payment plan...." "doorstep visit" template sent.
                            Hi Niddy/I2D,

                            I have an update to above account:

                            UPDATE: 20/02/12:

                            Letter rec'd from Westcot (in response to my last letter: "....we act within OFT guidelines....our door to door agents will make an appointment with you prior to visiting....trust this clarifies matter...."


                            I will ignore and file for the time being. If they do telephone I will not answer; or may answer and tell them I don not wish to make an appointment for them to visit.

                            best regards,
                            Oct Revolution


                            Any new updates to my diary will be highlighted in RED

                            Comment


                            • Re: October Revolution's UE Diary

                              Originally posted by October Revolution View Post
                              ACCOUNT 6

                              Barclaycard Mastercard (Mercers/Calders)


                              Activity:
                              06/10/10 - CCA Request sent to Mercers
                              22/10/10 - letter rec'd from Barclaycard - "acknowledge my CCA request and will respond asap".
                              18/02/11 -
                              letter rec'd from Barclaycard MASTERCARD: “As you have not complied with recent Default Notice, the outstanding balance is due in full and we demand payment immediately…balance will accrue interest….if we do not receive payment in 7 days a Debt Collector may call upon you for repayment or we may proceed with legal proceedings". I still have not received my CCA for this account.

                              22/02/11 - CCA received from Barclaycard Mastercard; It just looks like old and new T&C’s.
                              22/02/11 - Nid says send CCA Query "T&C's supllied" template.
                              22/02/11 - Above letter sent
                              04/0311 - Letter from B/card MASTERCARD in response to last letter sent. Briefly says: "That the agreement is enforceable; quotes the Judge Waksman QC in Carey v HSBC case; what they do and don't have to supply; not in dispute with regards OFT guidelines; believe agreement to be enforceable; will continue to pursue debt; please consider this to be our final response". NID says Ignore.

                              04/03/11 - BUT also rec'd a letter from Moorcroft Debt Recovery Limited saying: "act as agents for B/Card MASTERCARD.... you've not complied with Formal Demand....balance is due....interest will be charged at 1% per month....may affect credit file....if not paid in 7 days a Debt Collector may call upon you or County Court proceedings may be issued .....". NID says send "Debtors Final Response - CCA Received".

                              08/03/11 - Above letter sent.
                              21/03/11 - Letter rec'd from Moorcroft (dated 10/3/11) as follows: “IMPORTANT INFORMATION – POSSIBLE LITIGATION….to prevent send payment in 7 days….if not we have no alternative but to recommend to our client that solicitors issue legal action against you….may incur further costs…contact us as we nor our client want court proceedings….”. Will ignore as crossed with my last letter of 8/3/11

                              31/03/11 - Letter rec’d from Moorcroft: “We refer to previous correspondence and confirm at this time our client is currently unable to prove a signed copy of the agreement relating to this account....there remains an obligation to honour original agreement….balance of account remains due.... credit file will reflect this….account is on hold ….please call to arrange a discounted agreement….” I will keep this letter very safe

                              21/04/11 -
                              Letter rec’d from Moorcroft: "MONTHLY INSTALMENT OFFER: ….to stop our recommending to our client that solicitors commence legal proceedings we are prepared to accept £***.** per month….". NID says send CCA Query - Letter previously confirming no CCA. Letter sent.

                              09/05/11 - Letter rec’d from Midas Credit Services: “LITIGATION WARNING ….We are part of Moorcroft Group....are aware you have failed to reach a repayment plan….we are reviewing acc prior to any possible legal action by external solicitors….to prevent contact us….failure to do so within 7 days may mean that a decision to proceed with legal action will be made….”. NID says send "CCA Query - Letter previously confirming no CCA" to Midas along with copy letter. Letter sent.


                              20/05/11 - letter rec'd from Moorcroft - Home Collections Division - "...records show despite previous letters no payments have been made....your acc has now been passed to our HOME COLLECTION DIVISION for action....may involve local rep calling at your ....if you prefer contact us to arrange repayment....if no agreement made with us/local rep you may leave us no alternative but to recommend to our client that solicitors commence legal proceedings..." Nid says send "Enough is Enough" template plus copy of letter from Moorcroft from 31/03/11 advising no CCA. Letters sent.

                              01/06/11 - Letter rec'd from Moorcroft in response to my last letter: ".... it is our understanding that you advised this acc remains in dispute as you have not rec'd your CCA....our records show that we sent you a letter advising our client was unable obtain a copy of your CCA....we have now asked our client to check their records to provide a CCA if possible....we are awaiting our clients response....be assured that our position is that we would be happy to seek to agree a sensible/affordable payment plan to ensure this debt can be paid....acc. is on hold until we can revert back to our clients response ...." I will file this letter very carefully with my other one and see what happens next.


                              29/06/11 - Letter rec'd from Moorcroft: “….we advise your acc has now been closed and returned to our client….you will receive no further contact from us….further recovery action now lies with our client and we ask you to contact them….”. Nid says file/ignore and see which DCA gets it next !

                              21/07/11 - Letter rec'd from Barclaycard: "....acc has now been assigned and transferred to MKDP LLP who have appointed MKRR as their servicing agents....all contact/payments should be directed to MKRR....". Will ignore for now.

                              24/08/11 - Letter received from MKRR
                              “….writing in regard to outstanding balance, with objective of finding resolution of debt….ignoring letter will make situation worse….we can offer payment arrangements….if you ignore we are left with no option but to continue collections activity….” Sent CCA Query - Letter previously confirming no CCA with copy letter from Moorcroft.

                              08/09/11 -Letter rec’d from MKRR in response to my “CCA Query - Letter previously confirming no CCA” letter: “….at this time unable to resolve your concern….needs further investigation with Barclaycard .... will contact you as soon as we receive response….” I will ignore and see what happens next.


                              Hi Niddy/I2D,

                              I have an update to above account:

                              UPDATE: 20/02/12:

                              Letter rec'd from MKRR: "....Barclaycard are currently unable to provide copy of CCA....are unable to enforce....you should continue to pay the debt .... we will take any action short of enforcement.... obliged to seek payment....MKRR are now legal owner....contact us to arrange payment plan...."

                              I will keep this letter very safe with my other letter from Moorcroft stating similar.

                              Thanks Niddy, I2D and everyone else on here for their help and support.

                              many thanks
                              Oct Revolution


                              Any new updates to my diary will be highlighted in RED

                              Comment


                              • Re: October Revolution's UE Diary

                                Originally posted by October Revolution View Post
                                Hi Niddy/I2D,

                                I have an update to above account:

                                UPDATE: 20/02/12:

                                Letter rec'd from MKRR: "....Barclaycard are currently unable to provide copy of CCA....are unable to enforce....you should continue to pay the debt .... we will take any action short of enforcement.... obliged to seek payment....MKRR are now legal owner....contact us to arrange payment plan...."

                                I will keep this letter very safe with my other letter from Moorcroft stating similar.

                                Thanks Niddy, I2D and everyone else on here for their help and support.

                                many thanks
                                Yes keep that letter very safe........result......
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