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  • Lola girl
    replied
    • Type of account: Tesco Credit Card
    • Date commenced: March 2007
    • Approx balance: £4K
    • Date last paid: August 2019
    • Are you on arrangement: No
    • Status: Default Oct 2018
    • Account owner: Intrum Uk Finance Ltd
    CCA request - letter received to say they would not comply as I had not included my signature

    15/8/19 I have not sent them a signature and have cancelled the StepChange payment. Have sent them a signature not required letter.

    30/8/19 letter received acknowledging my complaint (wasn’t aware I’d made one!). No mention of CCA. Filed away.

    2/9/19 phone call from Tesco complaints team - they acknowledge that a signature is not required for CCA. CCA will be sent out within 30 days. Advised that as now currently UE I will not be making further payments at present.

    5/9/19 original true copy of credit agreement, terms and conditions and a statement received from Tesco. Will send over to Niddy for checking.

    6/9/19

    Good documents received considering the age of this one. Niddy says enforceable.

    27/01/20 Intrum carried out a search on my credit record
    30/01/20 letter from Tesco saying they have assigned the account to Intrum UK Finance Limited
    30/01/20 letter from Intrum Uk Finance Limited confirming that they have purchased the account on 16/01/20 with information on how to set up payments directly to them...filed and ignored
    11/03/20 letter from Intrum asking me to contact them within 10 days or to access online account to set up a monthly payment schedule...filed and ignored
    23/03/20 letter from Intrum - We may take legal action if you don't get in touch which may affect your credit score (not sure how!). They kindly sent me an income form to complete. Filed and ignored
    31/03/20 letter from Intrum - we are thinking of taking you to court. We don't want to but are considering applying for a county court judgement, they may also add court fees of £185 and solicitors costs of £80. If I am affected by Coronavirus I can contact them. No let up from them in current health / economic crisis! Filed and ignored.
    10/4/20 letter from Intrum - would you like a discount? We want to help you to pay without taking you to court. Filed and ignored.
    20/4/20 letter from Intrum - we’re getting ready for legal action. Your account will be handed to the legal team on 30/4/20. May apply for a CCJ and ask court for an attachment of earnings order and a charging order. Filed and ignored
    7/5/20 letter from Intrum - dated 1st May. Headed from the Legal Department. This team are in charge of getting a CCJ against me. They have given me until 11th May to contact them prior to application for CCJ/ solicitors costs and court fees. Filed and ignored.
    11/9/20 - letter from Intrum, they regret I haven’t been in touch. Account on hold for 10 days then passes to solicitors for Letter before Claim. Filed and ignored.
    30/10/20 received letter of claim from Lester Aldridge on behalf of Intrum. Copy sent to Di for some advice as this is enforceable.
    06/11/20 long chat with the lovely Di regarding the Intrum letter of claim and Tesco docs (and their enforceability!), still have a couple of weeks to reply. SAR sent to Tesco in the meantime.
    5/12/20 SAR documents received from Tesco. Did not reply to the letter of claim in November.
    6/1/21 annual statement received from Intrum
    13/1/21 Intrum have carried out 2 searches on my credit file.
    20/1/21 County Claim received from court’s re: Intrum
    28/01/21 Court claim has been passed to JC and the team to deal with so fingers crossed this one gets sorted and they get off my back.

    As part of the process Intrum have let slip how much they bought this debt for.....47 quid.

    24/5/21 by way of an update Intrum did proceed with the claim. JC solicitors are dealing with this for me and a hearing is listed for August. Will update later with the outcome.

    19/10/21 JCS picked up this claim on my behalf and fought it until a week before the hearing when Intrum agreed to discontinue the claim. I am thrilled and so grateful to Di and all at JCS!
    Last edited by Lola girl; 19 September 2025, 09:29.

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  • Lola girl
    replied
    • Type of account: Barclaycard
    • Date commenced: 2013
    • Approx balance: £6k
    • Date last paid: August 2019
    • Are you on arrangement: No
    • Status: Default Sept 18
    • Account owner: PRA
    CCA request - documentation received, sent to Niddy to be checked
    15/8/19 - this one has come back as unenforceable. I have cancelled my payment to Stepchange. Will send letter re missing terms to PRA.

    19/8/19 missing terms letter sent to PRA
    21/8/19 response from PRA with a copy of the unenforceable agreement already received...sent to Niddy to be checked just in case...still UE.
    24/03/20 Nothing heard at all from Barclaycard or PRA so far...
    25/03/20 Statement from PRA - to comply with obligations under CCA they are sending me a statement. No request for payment.
    7/5/20 - 5 calls from PRA this last week. Answered the 3rd one and told them I do not discuss anything over the phone. They are obviously lockdown bored!
    21/05/20 - another week of calls from PRA, answered 2 days ago and stated I do not discuss over phone and can they remove number. Another call yesterday, said they are now harassing me. They have guaranteed no more calls (yeah right).
    26/05/20 letter received from PRA...
    Thanks for your contact. The balance of your account is....
    1/10/20 - email from PRA did I know I could set up payment plan online.
    8/10/20 - email as above again
    15/10/20 - email as above again

    17/10/20 - letter from Barclaycard, they are refunding some interest to PRA as my credit limit was deemed too high. They also want to send me £75 for the inconvenience.
    22/10/20 email from PRA do I want to set up payment plan online.
    14/12/20 email from PRA do I want to pay
    Jan - June 21 - weekly emails from PRA - do I want to set up payment plan.
    09/03/22 letter from PRA - as I uhave not paid or arranged to they are transferring my account to Moorcroft this week.
    20/03/22 letter and email from Moorcroft - they are now managing account and can I ring and set up payment.
    21/04/22 letter and email from Moorcroft - can I pay
    21/04/22 statement of account received from PRA
    10/05/22 discount offer letter from moorcroft
    20/06/22 letter concerned no repayment plan - filed
    Sept/oct 2022 - emails received from PRA - do o want to set up payment plan
    05/04/23 statement of account received from PRA
    29/5/23 email from PRA do I want to pay account
    June 23 - 2 x reminder emails from PRA
    June 23 - letter from PRA offering 65% discount on the outstanding balance. Filed.
    Nov 23 - 65% discount offer
    Jan 24 letter to say PRA group (uk) Limited transferred account to PRA group Portfolios Ltd
    Jan - July 24 a couple of emails from PRA requesting payment.
    Aug - Dec 24 another couple of emails but no letters for this one. No longer on credit file and almost SB now
    Sept 25 - no longer receiving emails about this account and now SB
    Last edited by Lola girl; 19 September 2025, 09:37.

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  • Lola girl
    replied
    Yes sure...I’ll do them now and ask the questions directly after ... thank you!

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  • Joanna Connolly Solicitors
    replied
    Originally posted by Timewilltell View Post
    Generally if it’s deemed UE then pretty much nothing to do. The ball is in their court to comply with the CCA Act 1974, if they can’t then that’s their problem, however it won’t stop them from trying, because god loves a trier!

    I agree with that

    Di

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  • Joanna Connolly Solicitors
    replied
    Originally posted by The Tech Clerk View Post

    Diana Mayhew able to help?

    I certainly will - once all the relevant facts have been established

    Di

    Leave a comment:


  • Joanna Connolly Solicitors
    replied
    Originally posted by Lola girl View Post
    I have received a reply from my CCA request to Tesco... I initialled the letter and typed my full name, but they have said they won’t comply as I haven’t provided the correct signature?

    You've not yet revealed the balance of this Tesco account which can make a difference as to how it's managed.

    This forum's policy is to never provide a signature in case it's lifted in order to reconstitute a credit agreement.

    Di

    Leave a comment:


  • Joanna Connolly Solicitors
    replied
    Originally posted by Lola girl View Post
    sent off 5 CCA requests on 30th July.
    •Barclays (from 25.3.13) 6k- response from PRA saying info requested from OC and collections on hold.
    •Tesco (24.3.07) Debenhams (15.3.07) and MBNA (9.1.14) (Moorcroft) no response as yet
    •Marks & Spencer, 8k, from 25.9.06 have replied with . . . . .

    Can you make a separate post for each of your five debts (on this thread) so that help and suggestions can be made in a bespoke way since no two debts are managed the same way.

    Use this format for each one >
    • Type of account (credit card/loan/overdraft)
    • Date commenced
    • Approx balance
    • Date last paid (approximate date you last made a FULL payment)
    • Are you on arrangement or not paying
    • Status (default/in arrears/up-to-date)
    • Account owner (who is writing to you, a DCA or the lender or a debt purchaser)

    Then requote the post (or C & P) each time you need help with a question or get correspondence etc.

    Di

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  • Timewilltell
    replied
    Generally if it’s deemed UE then pretty much nothing to do. The ball is in their court to comply with the CCA Act 1974, if they can’t then that’s their problem, however it won’t stop them from trying, because god loves a trier!

    Leave a comment:


  • The Tech Clerk
    replied
    Originally posted by Lola girl View Post
    Thanks I will do that. Any advice on what to do about my M&S response?
    Diana Mayhew able to help?

    Leave a comment:


  • Lola girl
    replied
    Thanks I will do that. Any advice on what to do about my M&S response?

    Leave a comment:


  • The Tech Clerk
    replied
    provide the correct signature then

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  • Lola girl
    replied
    Another question- I have received a reply from my CCA request to Tesco... I initialled the letter and typed my full name, but they have said they won’t comply as I haven’t provided the correct signature?

    Leave a comment:


  • Lola girl
    replied
    Hi all,
    So this has been checked by Niddy and come back as unenforceable. Suggested that I don’t share with M&S what is missing so what do I write back?
    Do I just say the documents don’t comply fully with my request? Do I say that I deem them unenforceable. I would like to withhold my payments to them until they come up with the correct documents. Thanks!

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  • Joanna Connolly Solicitors
    replied
    Originally posted by Lola girl View Post
    •Barclays (from 25.3.13) 6k- response from PRA saying info requested from OC and collections on hold.
    •Tesco (24.3.07) Debenhams (15.3.07) and MBNA (9.1.14) (Moorcroft) no response as yet
    •Marks & Spencer, 8k, from 25.9.06 have replied with the following...
    feb 19 credit card statement
    generic terms and conditions
    list of general interest rates
    and a copy of the credit card agreement - this shows my name, address, credit card number, signature and date (25.9.06) and a signed direct debit mandate, all other information appears generic. I have sent a copy in by email for checking but cannot see where any prescribed terms personal to me are in the agreement.

    Hello

    Just to say there can be more legal issues for a debt to be enforceable in law than just the credit agreement.

    I look forward to helping you on your debt journey.

    Di

    Leave a comment:


  • Joanna Connolly Solicitors
    replied
    Originally posted by The Tech Clerk View Post
    any CCA1974 you have send it not redacted in full to:- webmaster-all-about-debt@co.uk for checking if enforceable or not


    The correct email address is webmaster@all-about-debt.co.uk.

    Di
    Last edited by Joanna Connolly Solicitors; 13 August 2019, 20:52.

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