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Re: Tesco Credit Card
I have just mentioned this in a post in AAD+, but I will mention it here too, as it is nice to see someone else is having the same problem! Tesco's so-called 'security' procedures over the years have caused us SO much trouble and aggro that it's not true. My browser is set to clear cookies when it shuts down, and EVERY TIME we used to log onto their website we used to get a message saying 'it looks like you are signing in from an unknown computer - please phone us to verify your identity'. As my wife at some point forgot her password (it's in her name), that was where the fun started. It is impossible to reset a password with Tesco other than by phoning them, and as my wife works very long hours (she was a headteacher...), she never used to get home in time, so it would be weeks and weeks before she managed. When she finally did get round to it, what they would do is insist on sending the new password by text - only the texts never used to arrive! We told them about that but they refused to accept it and said it was our fault, and the only way they would help us would be to send a temp password by snailmail, which would only work once and then we would have to pick a new one - which we did, and then the next time we logged in that didn't work either and the whole circus started again.
Those arseholes have caused me SO much grief over the years that this is the card I would like to default on the most! Anyway, what I wanted to say in connection with this thread was that we sent a CCA request in May, and got a reply back some weeks later saying we should phone them because they were unable to verify the signature. I then wrote back saying that CCA 1974 required communication with an ADDRESS, not a person, and got a reply saying no it didn't, and would we phone them. And there it stands. I am so pissed off with them it isn't true - they are the only credit card company that doesn't manage a perfectly viable online password rest system, and I suspect that the reason they do it is simply to create 'system drag' and grind people down. Which they have successfully done with me!
I have just mentioned this in a post in AAD+, but I will mention it here too, as it is nice to see someone else is having the same problem! Tesco's so-called 'security' procedures over the years have caused us SO much trouble and aggro that it's not true. My browser is set to clear cookies when it shuts down, and EVERY TIME we used to log onto their website we used to get a message saying 'it looks like you are signing in from an unknown computer - please phone us to verify your identity'. As my wife at some point forgot her password (it's in her name), that was where the fun started. It is impossible to reset a password with Tesco other than by phoning them, and as my wife works very long hours (she was a headteacher...), she never used to get home in time, so it would be weeks and weeks before she managed. When she finally did get round to it, what they would do is insist on sending the new password by text - only the texts never used to arrive! We told them about that but they refused to accept it and said it was our fault, and the only way they would help us would be to send a temp password by snailmail, which would only work once and then we would have to pick a new one - which we did, and then the next time we logged in that didn't work either and the whole circus started again.
Those arseholes have caused me SO much grief over the years that this is the card I would like to default on the most! Anyway, what I wanted to say in connection with this thread was that we sent a CCA request in May, and got a reply back some weeks later saying we should phone them because they were unable to verify the signature. I then wrote back saying that CCA 1974 required communication with an ADDRESS, not a person, and got a reply saying no it didn't, and would we phone them. And there it stands. I am so pissed off with them it isn't true - they are the only credit card company that doesn't manage a perfectly viable online password rest system, and I suspect that the reason they do it is simply to create 'system drag' and grind people down. Which they have successfully done with me!
. I have no idea whether it is enforceable because they won't send anything without a signature.
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