LTSB - no PPI

[di30]

Re: LTSB - no PPI

A follow up on this one.

Not heard a peep from LTSB since the "we have passed the details to our business dept etc etc" so I have taken the bull by the horns and gone to the FOS, LTSB are I think being a little coy with me so sod em, I have sent all relevant documents to FOS so will sit back and see if they buck their ideas up any - doubt it mind but you never know

So sorry for missing this one Vos, did you try also contacting/emailing the CEO of Lloyds about this?

antonio.osorio@lloydsbanking.com

Also copy it to:
ppi.customer.relations@lloydstsb.co.uk

[vossy]

Re: LTSB - no PPI

So sorry for missing this one Vos, did you try also contacting/emailing the CEO of Lloyds about this?

antonio.osorio@lloydsbanking.com

Also copy it to:
ppi.customer.relations@lloydstsb.co.uk

Hi Di, yes I did email the CEO and complaints but all to no avail, reply back from CEO office was that we would pass this to the correct department, reply from complaints was sort of - so what, bugger off! I have now sent everything to the FOS, in about two years I should hear the same thing again I would imagine.

Thanks

[di30]

Re: LTSB - no PPI

Hi Di, yes I did email the CEO and complaints but all to no avail, reply back from CEO office was that we would pass this to the correct department, reply from complaints was sort of - so what, bugger off! I have now sent everything to the FOS, in about two years I should hear the same thing again I would imagine.

Thanks

How dare they ignore you!

Okay, let the FOS deal with them now then, also request for further redress for the distress and inconvenience caused if you've not done so yet.

[vossy]

Re: LTSB - no PPI

How dare they ignore you!

Okay, let the FOS deal with them now then, also request for further redress for the distress and inconvenience caused if you've not done so yet.

Yeah will do, costing me a fortune in emails

[di30]

Re: LTSB - no PPI

Yeah will do, costing me a fortune in emails

lol and time consuming too

[vossy]

Re: LTSB - no PPI

Okay peeps update on this one.

I called the FOS today because I had not heard back from them (docs sent 11 June) and even though they are busy I would have expected maybe an email or letter telling me they are looking into my complaint.

It seems the FOS have lost all that I had sent them - bugger!

I still have the form filled out on my computer so not a hardship but more time consuming, oh well - onward.

[di30]

Re: LTSB - no PPI

Okay peeps update on this one.

I called the FOS today because I had not heard back from them (docs sent 11 June) and even though they are busy I would have expected maybe an email or letter telling me they are looking into my complaint.

It seems the FOS have lost all that I had sent them - bugger!

I still have the form filled out on my computer so not a hardship but more time consuming, oh well - onward.

Hi Vos

Thank you for the update!

Doh and Doh!!

So still no feedback despite you emailing the CEO as well then I take it?

[vossy]

Re: LTSB - no PPI

Hi Vos

Thank you for the update!

Doh and Doh!!

So still no feedback despite you emailing the CEO as well then I take it?

No Di, not a word, so I guess LTSB think this is dead and buried - surprise

They still deny the existence of my business account that I had for about 15 years as well

[di30]

Re: LTSB - no PPI

No Di, not a word, so I guess LTSB think this is dead and buried - surprise

They still deny the existence of my business account that I had for about 15 years as well

Hopefully the FOS will get round to sorting this one for you now then. , fingers crossed.

[vossy]

Re: LTSB - no PPI

Hopefully the FOS will get round to sorting this one for you now then. , fingers crossed.

Yeah then I will send in the business one and see what happens there.

Thanks Di

[vossy]

Re: LTSB - no PPI

Update to this:

Sent all stuff to FOS at the begining of July, today I have a reply from the FOS telling me that my complaint is in the system now and because of the workload it could well be over 12 months before they get to sort it. Looks like a waiting game for sure.

[IF]

Re: LTSB - no PPI

12 months that's bad vos!!

Fingers crossed it's earlier!!

[vossy]

Re: LTSB - no PPI

12 months that's bad vos!!

Fingers crossed it's earlier!!

It actually reads "we aim to resolve PPI complaints within 12 months but if your case is particularly complicated or an ombudsman has to review it, it could take much longer"

[di30]

Re: LTSB - no PPI

Hopefully it will not take that long though, fingers crossed, they have this timescale on all letters sent now, but they will try to resolve at their earlier convenience, as the business may decide to uphold and agree with the FOS decision to avoid having to pay out to the FOS as well.

Fingers crossed x

[vossy]

Re: LTSB - no PPI

Hopefully it will not take that long though, fingers crossed, they have this timescale on all letters sent now, but they will try to resolve at their earlier convenience, as the business may decide to uphold and agree with the FOS decision to avoid having to pay out to the FOS as well.

Fingers crossed x

Hi Di, lets hope so, the buggers are more slippery than a seal covered in baby oil