ppi complaint on studio

[di30]

Re: ppi complaint on studio

HI..hectic weekend lol,I received letter from Assurant Solutions today,And told me the £250 i been offered is the full amount on my premiums plus interest,I said no this is wrong and did you ask studio for screen shot they replied yes,when i asked them to look at it, as it means nothing..there response was we dont have it to hand at this time,"Hmm Other words no they did not ask for this"All they said was we were not there at time of sales..It seems none of these insureres were lol.....There invesigation is satisfactory..Not the fact being i never asked for this,script means nothing,and no times of these so called sales

I always suggest now, if getting no joy with the complaints team, before going to the FOS, to give one final try with the Chief Executive Officer (CEO) by giving them 14 days, then if nothing changes or if they do not overturn, then complain to the FOS due to timescales to take to the FOS from the date on the final decision letter, did you try the CEO?

[CHEZ]

Re: ppi complaint on studio

HI..hectic weekend lol,I received letter from Assurant Solutions today,And told me the £250 i been offered is the full amount on my premiums plus interest,I said no this is wrong and did you ask studio for screen shot they replied yes,when i asked them to look at it, as it means nothing..there response was we dont have it to hand at this time,"Hmm Other words no they did not ask for this"All they said was we were not there at time of sales..It seems none of these insureres were lol.....There invesigation is satisfactory..Not the fact being i never asked for this,script means nothing,and no times of these so called sales

[di30]

Re: ppi complaint on studio

Anything on this yet please?

[CHEZ]

Re: ppi complaint on studio

I noticed there are no times on the script.only the recent cancellation this year,looks like others are midnight,lol x

[CHEZ]

Re: ppi complaint on studio

HIYa Di..I agree,i sent email to studio asking them what is this,where does it say PPI..where this info come from,How can you say i accepted PPI over the phone..i wait to here

[CHEZ]

Re: ppi complaint on studio

Lol..Gesture of good will..erm no thankyou

[CHEZ]

Re: ppi complaint on studio

Received this letter this morning from Assurant Solutions

[di30]

Re: ppi complaint on studio

Hiya Di,its cool a busy time of year to lol,Nope no recordings or write ups,i rang them requested them and got told they dont hold all that info as to long ago...i know i never agreed to this PPI on any occasion...where do i go from here?xx

Hi Chez
If they insisted you requested for PPI on the phone and said you did agree to it that way, then they must have got the details from somewhere, but the point here is that the script above does not prove anything of the PPI.
I would be asking for written proof as the script does not prove you were happy to accept PPI, that telephone call could be about anything but not necessary about you agreeing to the PPI.
Did they actually say you accepted it on the phone?

If so then email and tell them as said above it does not prove anything to do with PPI and ask why they think they assumed you accepted it on the phone. You need written concrete details as they shouldnt just assume x

[CHEZ]

Re: ppi complaint on studio

Hiya Di,its cool a busy time of year to lol,Nope no recordings or write ups,i rang them requested them and got told they dont hold all that info as to long ago...i know i never agreed to this PPI on any occasion...where do i go from here?xx

[di30]

Re: ppi complaint on studio

[ATTACH=CONFIG]10757[/ATTACH][ATTACH=CONFIG]10758[/ATTACH]Sorry IF thankyou for noticing

Oh right, so these are supposed to be the dates that you were sold PPI?

If this is the case it does not prove anything, that call could have been about anything, and I take it they no recordings or even any detailed write-ups of the actual sale of the PPI?

[di30]

Re: ppi complaint on studio

Hiya.. Di i try that Thanks, If it asks subject what should i write..? xx

Hi there
Sorry for the delay, and cheers IF for your PM.


Sorry if I missed anything you posted and if deleted ever since.

If you not done so yet, subject it as "Important in regards of Lloyds failure to comply to your query"

Then you need to explain your situation to date, and the details you requested in regards of telephone transcripts requested on (Date/X/2013), where you have sent them many emails, but the business have failed in responding to each email......

Think you got the drift.....

[IF]

Re: ppi complaint on studio

Sorry IF thankyou for noticing

No worries, it's easily done

[CHEZ]

Re: ppi complaint on studio

Sorry IF thankyou for noticing

[IF]

Re: ppi complaint on studio

I've removed your attachment as personal details were showing. Please blank them out and post again.

IF

[CHEZ]

Re: ppi complaint on studio

Screen shot from studio...hmmm how can i tell if this is legit?