ppi complaint on studio

[CHEZ]

Re: ppi complaint on studio

Hiya.. Di i try that Thanks, If it asks subject what should i write..? xx

[di30]

Re: ppi complaint on studio

Email the CEO, I just hope they have the same email addy since they split .....

antonio.osorio@lloydsbanking.com

Tell him your not happy with the poor customer service and you want your matter looking into immediately, or further action will be taken x

[CHEZ]

Re: ppi complaint on studio

Lol i feel as if this is going roun and round in circles x

[CHEZ]

Re: ppi complaint on studio

Hmmm Lloyd not returning my calls..left messages 3 days now,someones passing the buck..Anyone know how long it takes to send a screen shot in the post? of a so called telephone call from studio saying i agreed to ppi payment plan xx

[CHEZ]

Re: ppi complaint on studio

Grrrrrrrr....ok i received a letter from Jubilee Group..Lloyds sent them my letter of complaint..but telling me they were not involved in the sales process and as such we are unable to assist you in the assesment of this mis-selling complaint. our suggestion would be you approach the party responsible,which in the instance is studio...(o my days dont they read lol i already have done this they ones who turned me down)they have forwarded my complaint to them on my behalf Grrrrrrrrrrrrrr...please accept this as our final response on the matter,however should you remain dissatisfied at the outcome of your complaint,you may contact the policy holder and market Assistance team at Lloyds to ask for a further and independent review...

[di30]

Re: ppi complaint on studio

ooops i wrote 2013 not 2001 lol apologies x

LOL no worries CHEZ we know what you mean xx

[CHEZ]

Re: ppi complaint on studio

ooops i wrote 2013 not 2001 lol apologies x

[CHEZ]

Re: ppi complaint on studio

Hello di..yes very strange indeed..speak soon x lets see what this so called screen shot has to say lol x

[di30]

Re: ppi complaint on studio

So i rang STUDIO today asked them for the telephone conversation i made asking for this,first told me we hold nothing like this as its been over 6 years,i mentioned i been in touch with insurer/underwriter..lol the next breath was " I will get a screen shot sent to you in the post to show i asked for the policy by telephone.....hmmmm how is this possible...if i declined on those 2 seperate occasions,still being in receipt of benefits,disabilty why would i agree to the policy on another occasion..This does not add up to me x

Hi there
Thanks for your updates x
I'm glad you asked them for a copy of the telephone conversation, if they said that it was sold over the phone, then they must have proof for this, if they're not able to provide it then I would also wonder where they got the info from, especially if they stated they not able to because of the account being old etc....
Keep at them though and as your doing now, keep us informed, cheers x

[CHEZ]

Re: ppi complaint on studio

2ND dec 2013from studio...this to cut along letter short lol without all the blah blah blah.....Thankyou for your recent communication,As advised this policy was offered when you placed a telephone order on 4th oct 2013,Your credit account was opened on 27th sept 1999 and prior to purchasing the scheme,the policy had been verbally promoted to you on two seperate occasions which you chose to decline.....I note your requset for a copy of the signed agreement for the policy,however it is not neccesary to obtain a signed agreement when offering insurance products,therefore we are unable to supply this. No additional information has come to light that would affect our previous conclusion,therefore we do not uphold your complaint and our original decision stands...

[CHEZ]

Re: ppi complaint on studio

So i rang STUDIO today asked them for the telephone conversation i made asking for this,first told me we hold nothing like this as its been over 6 years,i mentioned i been in touch with insurer/underwriter..lol the next breath was " I will get a screen shot sent to you in the post to show i asked for the policy by telephone.....hmmmm how is this possible...if i declined on those 2 seperate occasions,still being in receipt of benefits,disabilty why would i agree to the policy on another occasion..This does not add up to me x

[CHEZ]

Re: ppi complaint on studio

2ND dec 2013from studio...this to cut along letter short lol without all the blah blah blah.....Thankyou for your recent communication,As advised this policy was offered when you placed a telephone order on 4th oct 2013,Your credit account was opened on 27th sept 1999 and prior to purchasing the scheme,the policy had been verbally promoted to you on two seperate occasions which you chose to decline.....I note your requset for a copy of the signed agreement for the policy,however it is not neccesary to obtain a signed agreement when offering insurance products,therefore we are unable to supply this. No additional information has come to light that would affect our previous conclusion,therefore we do not uphold your complaint and our original decision stands...

[CHEZ]

Re: ppi complaint on studio

Hi..im back lol, i got a reply from underwriter and they have sent my complaint to the insurer,i wait to hear now in 8 weeks...i have also had a letter from studio..this is as follows there reply to me...first letter i received 7th nov 13......This policy was offered as an optional sevice non- advised basis on 4th oct 2001 following a telephone call when you placed an order.At that time a copy of the policyterms and conditions was sent to you by post,detailingthe cancellation rights,a;long with a welcome letter asking for documents to be read carefully to ensure the policy is suitable. your account has been covered by the benefits of the policy since 4th oct 2001 therefore we are unable to refund any backdated charges...

[CHEZ]

Re: ppi complaint on studio

lol no rush only 13 yrs..

[Never-In-Doubt]

Re: ppi complaint on studio

OH poop lol just seen message i posted letter 4pm recorded delivery...what was the template i could always do this to another? sorry mr cool chez sighs

haha I'm called Niddy!

Try and and not jump into things so fast. No rush...! Wait for OTHER replies, we are a forum and different people have a different slant. That template wasn't ideal as it was, for you; hence I wanted to edit it for you. Never mind. See what they say and keep us updated please