Re: Bank threatening to appoint L.P.A. receivers.
The facts.
My partner died in October 2010.
November 2010 i wrote to all of her creditors to tell them she had passed away and i was applying for probate.
The creditors wrote back saying please get back in touch when probate is granted.
March 2011 probate is granted.
April 2011 i write to the bank to tell them probate is granted,i give them the account numbers.
May 2011 the bank write back saying they can not locate an account for my partner with these account numbers.
May 2011 i write back to the bank explaining these are the correct account numbers and she is party to a loan that she received from them with her business partner.
July 2011 the bank write back telling me that the account had been transferred out of her name and solely into her business partners on the 1st of January 2011.
July 2011 i write to the bank advising them that the family home that myself and two boys live in is a security against the loan she had taken out with her business partner.
September 2011 The relationship manager arranged a meeting with myself and my wifes business partner,he asked for my wifes will which he took and copied returning it to me 3 days later with a copy of the loan agreement,i check the agreement i have on file and they don't match ask him on the phone where he got it from as it doesn't match mine,he say's will be back in touch within 7 days.
September 2011 Letter from back proposing a settlement they want me personally to pay a substantial amount towards the loan( six figures),not acceptable, letter sent of return post telling them this.
October 2011 Letter to bank still awaiting a reply to where you got the loan agreement from,please get in touch or will have to get in touch with head office.
December 2011 Letter to Stephen Hester could you please look into this matter as I am getting nowhere.
December 2011 Reply from Stephen Hester's office we cannot find a loan agreement for this loan.
January 2012 Letter to relationship manager who gave me the loan agreement,head office say's there is no loan agreement that they can find on file,can you tell me where you got your agreement from.
February 2012 Letter from relationship manager telling me he will get in touch with head office and show them the agreement he has.
February 2012 Letter to relationship manager please send me a copy of the loan agreement.
March 2012 Letter from relationship manager,enclosed a copy of the agreement he gave me but stamped and signed as an original copy of the agreement.
April 2012 Letter to Stephen Hester's office can you please tell me if this is a copy of the actual loan agreement.
April 2012 Letter from Stephen Hester's office this would be a copy of the agreement that we were using at the time the loan was taken out but it has some typographical errors.
August 2012 Letter from bank formal demand.
August 2012 Letter from me offering to pay of the loan over 15 years,offer declined.
August 2012 Letter to bank asking why a formal demand had been issued as the account had never been defaulted.
September 2012 Letter from bank formal demand issued for ( Death of Partner ).
October 2012 Letter to bank,informing them that in my agreement it says a default occurs on ( Death of customer ),and one customer is still alive.
November 2012 Letter from bank formal demand issued as we are not happy about the way the account is being run.
November 2012 Letter to bank telling them nothing has changed with the way the account is being run no defaults no arrears,also informing them I am now complaining to the F.O.S.
November 2012 Business partner sends S.A.R to bank.
December 2012 Business partner receives S.A.R from bank,no loan agreement.
January 2013 Letter from banks collection department asking for proposals for settlement,14 days to respond.
February 2013 Letter to bank referring them to my offer in August 2012.
June 2013 Letter from bank declining offer,asking for more proposals.
June 2013 Letter to bank referring them again to my letter of August 2012,offer declined.
August 2013 Letter from bank advising they are going to appoint L.P.A. receivers.
Regards Streetwise
The facts.
My partner died in October 2010.
November 2010 i wrote to all of her creditors to tell them she had passed away and i was applying for probate.
The creditors wrote back saying please get back in touch when probate is granted.
March 2011 probate is granted.
April 2011 i write to the bank to tell them probate is granted,i give them the account numbers.
May 2011 the bank write back saying they can not locate an account for my partner with these account numbers.
May 2011 i write back to the bank explaining these are the correct account numbers and she is party to a loan that she received from them with her business partner.
July 2011 the bank write back telling me that the account had been transferred out of her name and solely into her business partners on the 1st of January 2011.
July 2011 i write to the bank advising them that the family home that myself and two boys live in is a security against the loan she had taken out with her business partner.
September 2011 The relationship manager arranged a meeting with myself and my wifes business partner,he asked for my wifes will which he took and copied returning it to me 3 days later with a copy of the loan agreement,i check the agreement i have on file and they don't match ask him on the phone where he got it from as it doesn't match mine,he say's will be back in touch within 7 days.
September 2011 Letter from back proposing a settlement they want me personally to pay a substantial amount towards the loan( six figures),not acceptable, letter sent of return post telling them this.
October 2011 Letter to bank still awaiting a reply to where you got the loan agreement from,please get in touch or will have to get in touch with head office.
December 2011 Letter to Stephen Hester could you please look into this matter as I am getting nowhere.
December 2011 Reply from Stephen Hester's office we cannot find a loan agreement for this loan.
January 2012 Letter to relationship manager who gave me the loan agreement,head office say's there is no loan agreement that they can find on file,can you tell me where you got your agreement from.
February 2012 Letter from relationship manager telling me he will get in touch with head office and show them the agreement he has.
February 2012 Letter to relationship manager please send me a copy of the loan agreement.
March 2012 Letter from relationship manager,enclosed a copy of the agreement he gave me but stamped and signed as an original copy of the agreement.
April 2012 Letter to Stephen Hester's office can you please tell me if this is a copy of the actual loan agreement.
April 2012 Letter from Stephen Hester's office this would be a copy of the agreement that we were using at the time the loan was taken out but it has some typographical errors.
August 2012 Letter from bank formal demand.
August 2012 Letter from me offering to pay of the loan over 15 years,offer declined.
August 2012 Letter to bank asking why a formal demand had been issued as the account had never been defaulted.
September 2012 Letter from bank formal demand issued for ( Death of Partner ).
October 2012 Letter to bank,informing them that in my agreement it says a default occurs on ( Death of customer ),and one customer is still alive.
November 2012 Letter from bank formal demand issued as we are not happy about the way the account is being run.
November 2012 Letter to bank telling them nothing has changed with the way the account is being run no defaults no arrears,also informing them I am now complaining to the F.O.S.
November 2012 Business partner sends S.A.R to bank.
December 2012 Business partner receives S.A.R from bank,no loan agreement.
January 2013 Letter from banks collection department asking for proposals for settlement,14 days to respond.
February 2013 Letter to bank referring them to my offer in August 2012.
June 2013 Letter from bank declining offer,asking for more proposals.
June 2013 Letter to bank referring them again to my letter of August 2012,offer declined.
August 2013 Letter from bank advising they are going to appoint L.P.A. receivers.
Regards Streetwise
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