Financial Ombudsman Service - Have your Say

[Never-In-Doubt]

Re: Financial Ombudsman Service - SuperComplaint

The FOS cannot look at the fact of depreciation, they can only get involved in the merit of right and wrong, ie were you treated fairly etc...

What was the Adjudicator reason?

[Scrappy Coco]

Re: Financial Ombudsman Service - SuperComplaint

Afternoon All,

Here we go again.

Had an endowment policy which we cashed in and because of the delays caused by Countrywide the fund value dropped by £1600 approx.

Went to FOS and guess what??? Yes the Adjudicator (xxxxxxx) has ruled in Countrywide's favor.

You couldn't make it up. From the day we requested the surrender forms to the day they actually surrendered the policy was 25 days.

Countrywide caused delay after delay yet have done nothing wrong.

So I called her up and asked to speak with her manager who wasn't available. So I proceeded to tell her that she wasn't qualified to do her job and if her manager doesn't call me back today I shall be paying them a personal visit.

I'm going to request that another adjudicator looks at this case who is actually qualified to do so before and an Ombudsman gets their hands on it and basically sends me the same format letter as the adjudicator.

What a bunch of

Cheers
Scrappy Coco

[mgfboy]

Re: Financial Ombudsman Service - SuperComplaint

They are a law unto themselves , I've taken them as far as they can with the independent adjudicator and she can only look at process and not the actual case.

The problem is the people they employee are just jumped up traffic wardens that have basically no experience in the real world of FS.

If I lived in London I would get a job there just to see what it's really like.

[SXGuy]

Re: Financial Ombudsman Service - SuperComplaint

You know after reading through this, its clear that there should be a way to appeal higher than the FOS decision without having to go to court.

I mean, HMRC are BAD when it comes to decisions, but at least the apeal process means that i can refer to an independant review, and even if that doesnt work, i have a tribunal process i can take as my last step.

These guys are a law unto themselves.

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

As you know I am up for a fight & the time is now with this lot

Matty

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

Its time to update this thread with my Amex battle - the fos upheld my claim re charges and the mis-selling of PPI but agreed with Amex that they didnt charge interest at contract rate on any charges or PPI premiums - Bollox
I have proved otherwise with copy statements going back to the year dot - the maths isnt rockect science .....but the FOS just dont get it & have decided that I have recieved a decent offer despite it being £6K light!!

Matty

[The Tech Clerk]

Re: Financial Ombudsman Service - SuperComplaint

Hi,
The FOS are nothing but bankers bitches, it dosnt matter whether you have right on your side as well as evidence they just ignore it, as you can tell I am bitter, I had the evidence the adjudicator BITCH just ignored it and agreed with the bank

Some people are learning fast what a fraud the system is.

[helmsman]

Re: Financial Ombudsman Service - SuperComplaint

Same with me in the end I cut out the FOS and went back to negotiation with the Bank and finally got redress after a 3 yr battle.

Hi,
We are requesting info from the BITCH regarding how she arrived at her decision but no answer as yet surprise surprise but we will go to court and let a judge decide, win or lose at least we know he will be impartial.

[pompeyfaith]

Re: Financial Ombudsman Service - SuperComplaint

Hi,
The FOS are nothing but bankers bitches, it dosnt matter whether you have right on your side as well as evidence they just ignore it, as you can tell I am bitter, I had the evidence the adjudicator BITCH just ignored it and agreed with the bank

Same with me in the end I cut out the FOS and went back to negotiation with the Bank and finally got redress after a 3 yr battle.

[helmsman]

Re: Financial Ombudsman Service - SuperComplaint

Evening all,

Well another FOS classic.

Northern Rock admitted in writing that they mis-sold me MPI (Mortgage Protection Insurance) but their underwriter refused to let me make another claim and they said I had bought SLPI (Secured Loan Protection Insurance) and under the terms of this I had to be in work for 6 months to future claims.

My paperwork even states MPI as I had a mortgage with Northern Rock. The terms of the MPI clearly state 3 months for future claims.

So Northern Rock and Cardiff Pinnacle kept blaming each other while I'm stuck in the middle.

Went to FOS and low and behold the Ombudsman (Graham Booth) hasn't upheld my complaint as I haven't suffered a financial loss.

So I called and asked to speak with him and he refused. So asked for his boss. She was pleasant enough but said she couldn't overrule him. Even though she agreed with me in principle that Northern Rock admitting liability should force them to allow another claim I would have to take them to court.

So once again the totally bias FOS ignore the fact that Northern Rock admitted liability and disregarded the terms and conditions which they are legally bound by.

I've lost all faith in FOS. They are a complete waste of time.

I have another complaint regarding an investment which because of the company's delays (didn't cash in the policy until 2 weeks after receiving notification) it cost me nearly £5k in lost revenue due to the markets taking a nosedive. No doubt FOS will say they did nothing wrong an I'll have to swallow the loss. Makes me so fecking angry. Tossers.


Thanks as always
Scrappy Coco

Hi,
The FOS are nothing but bankers bitches, it dosnt matter whether you have right on your side as well as evidence they just ignore it, as you can tell I am bitter, I had the evidence the adjudicator BITCH just ignored it and agreed with the bank

[Scrappy Coco]

Re: Financial Ombudsman Service - SuperComplaint

Evening all,

Well another FOS classic.

Northern Rock admitted in writing that they mis-sold me MPI (Mortgage Protection Insurance) but their underwriter refused to let me make another claim and they said I had bought SLPI (Secured Loan Protection Insurance) and under the terms of this I had to be in work for 6 months to future claims.

My paperwork even states MPI as I had a mortgage with Northern Rock. The terms of the MPI clearly state 3 months for future claims.

So Northern Rock and Cardiff Pinnacle kept blaming each other while I'm stuck in the middle.

Went to FOS and low and behold the Ombudsman (Graham Booth) hasn't upheld my complaint as I haven't suffered a financial loss.

So I called and asked to speak with him and he refused. So asked for his boss. She was pleasant enough but said she couldn't overrule him. Even though she agreed with me in principle that Northern Rock admitting liability should force them to allow another claim I would have to take them to court.

So once again the totally bias FOS ignore the fact that Northern Rock admitted liability and disregarded the terms and conditions which they are legally bound by.

I've lost all faith in FOS. They are a complete waste of time.

I have another complaint regarding an investment which because of the company's delays (didn't cash in the policy until 2 weeks after receiving notification) it cost me nearly £5k in lost revenue due to the markets taking a nosedive. No doubt FOS will say they did nothing wrong an I'll have to swallow the loss. Makes me so fecking angry. Tossers.


Thanks as always
Scrappy Coco

[stuffthebanks]

Re: Financial Ombudsman Service - SuperComplaint

Some very interesting posts, i actually never realized they had such a poor reputation...i live in a world of my own

Just to add that i had a complaint recently against Shop Direct...nothing on the scale i have read on here....just telephone harassment.....and the person dealing with my complaint was very helpful,and kept me up to date at all times...
Got the result today that the complaint has gone in my favour....
Based on my very limited use of the service i found it to be ok....
However.....i do have a PPI dispute going on with Nationwide, and that is being dealt with by FOS, and as yet 4 months down the line i am yet to hear anything about the case.....
So 50/50 good/bad in my situation...

[oscar]

Re: Financial Ombudsman Service - SuperComplaint

Would it be possible to add my Barclays Bank Charges (Financial Hardship) complaint?

You probably remember my letter Niddy - I didnt really give FOS a chance to investigate - I told them what to do, what to say, what Barclays had done wrong, what they should have done, what they didnt do and what rules and regs they had broken etc etc. (including the FOS guidleines)

[The Tech Clerk]

Re: Financial Ombudsman Service - SuperComplaint

one area in my case the complaint is with Ombudsman, an area where no CCA found the Adudicator states without seeing one no comment can be made, however taking into account all of the complaint the complaint against Bank was not held. Even a faulty default makes no difference as if I had not made the required payment as per default then the fact I could not of corrected it means I am not prejudiced by it, and other things get same answer. Including Bank solicitors stating events which they now admit were untrue same response from adjudicator.

[Batman]

Re: Financial Ombudsman Service - SuperComplaint

I am curious. Are there any feasible links to the unhelpful, way FOS deal with many consumer complaints and the latest inter-bank interest rate-fixing fiasco? Quite possibly such a 'question' may be of interest to any potential FOS whistleblower? I only ask this due to the way in which FOS always appear to side with the banks when the desperate consumer is demanding action over lawful items such as alleged agreement enforceability status.

FOS ruling therefore based on the latter always helps the bank and not the consumer, if you see what I mean…?