Financial Ombudsman Service - Have your Say

[kilasuit]

Re: Financial Ombudsman Service - SuperComplaint

a new fact i learned at barclays 2day is that it costs companys £850 per complaint escalated to FOS instead of the old £500

I believe this was an "inflation" rise Lol

Sorry still £500 for normail complaints but additional £350 fee for PPI complaints

Read It here

[kilasuit]

Re: Financial Ombudsman Service - SuperComplaint

a new fact i learned at barclays 2day is that it costs companys £850 per complaint escalated to FOS instead of the old £500

I believe this was an "inflation" rise Lol

[Never-In-Doubt]

Re: Financial Ombudsman Service - SuperComplaint

Passed to sols and deadline is tomorrow for Amex to respond.

Passed to what sols, at 11pm you have a solicitor...?

I'm not so sure Paul will be able to sue for missing PPI refunds, or is it not him you've referred to?

Obviously if you have proof of say £10k of refunds then it would be worthwhile taking action, however if it's a couple of grand it may not be....

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

Passed to sols and deadline is tomorrow for Amex to respond.

[Never-In-Doubt]

Re: Financial Ombudsman Service - SuperComplaint

If its worth it go to court mate. Only you can make that call......

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

Next step accept Amex offer matey.

The IA can't deal with the merits of a complaint. Bummer

Bummer.....

Maex have charge CI on charges and PPI ( V easy to prove) but say they havent and FOS believe em even though I have proved otherwise.

Stinks

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

I can feel a 3 month sabatical coming on because these people (FOS) are letting us down BIG TIME

[jen_br]

Re: Financial Ombudsman Service - SuperComplaint

Available: Undercover video equipment lol .... you find the person Ill provide the equipment lol

[Never-In-Doubt]

Re: Financial Ombudsman Service - SuperComplaint

FOS don't credit check you

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

Here's a challenge.

We (AAD) will sponsor someone to get a job there and whistle blow. Blow the service wide open

PM me if interested and we'll sort something out. Serious replies only please.

Let's video the whole shambles and let the world see the real FOS!!

Could be tempted but live a bit far away.......but could do with 3 months away from Mrs

[MattyA]

Re: Financial Ombudsman Service - Super Complaint

I think the whole of FOS is out of it's depth, in that it can't recruit enough people with the experience to review cases.

As far as I know they is no minimum qualifications that an adjudicator/ombudsman needs to get a job and I would be very interested in see what their internal training is like once they have one. I have to prove to the FSA that I'm competent in what I do so who does FOS have to prove it's staff competence to?????

I might apply for a job there ( but I bet I would be barred because of my credit history!!!!)

I've attached a file showing what they are looking for, it really makes you laugh!!!

Lol MGF Boy - I could do this job & I think I would be good at it but alas my credit history / file could be a problem.

[Never-In-Doubt]

Re: Financial Ombudsman Service - SuperComplaint

Next step accept Amex offer matey.

The IA can't deal with the merits of a complaint. Bummer

[MattyA]

Re: Financial Ombudsman Service - SuperComplaint

We are dedicated in what we do here hence our info is usually bang up to date and can be vouched for.

yes, if you complain about the adjudicator to the team manager then they may offer compo for the inconvenience and then reassign it to a checking adjudicator (case review handler).

If you do it your way, you miss this out and it gets fast tracked to the Ombudsman. Sod that, I like to argue and kick up a stink.

Batman must have had about a grand in compo from the FOS to date, I have had just shy of £600 in 2 complaints as well. That is compo from the service for the way they handled the complaint

Stick to our route, works best mate

Time for me to join in here also - adjudicator and Omdudsman have knocked me back (stuck together!) on what is really a no brainer........V simple maths - but they wont have it and have simply stuck with believed what the bank (Amex - cheating lieing bastards) have told them.

Next step is.....?

Matty

[mgfboy]

Re: Financial Ombudsman Service - SuperComplaint

Yea we found it and I linked to it above mate

Yep saw that after I posted, thats what happens when you get a phone call half way though a posting


Also in the trade they where known as being crap along with the like of Lincoln life, Target life etc!!!

[jen_br]

Re: Financial Ombudsman Service - SuperComplaint

Country wide do suck lol...