Am I being Harsh on the FOS?

[The Debt Star]

Re: Am I being Harsh on the FOS?

Trouble is, that's the SRT manager in the photo CC

[CleverClogs (RIP)]

Re: Am I being Harsh on the FOS?

FOS guy emails back saying he only wants to talk by 'fone. Too busy to go into protracted correspondence and wants to get to the rub of the matter asap by the fone.

My concern is that if I have to go to service review team I'll have no proof of what said etc.

So am I being unreasonable not talking on the 'fone to the FOS and in insisting they address my concerns about the APs in writing first?

Of course not - it is only right that you should insist that the FOS wallah has a transparent abdomen:

[kilasuit]

Re: Am I being Harsh on the FOS?

Im sure I have the name of the SRT Manager on my other pc upstairs so ill have a look soon as the wife wakes up.

I think info like this could prove very useful to others as well.

[The Debt Star]

Re: Am I being Harsh on the FOS?

Cheers Crispy.
Y'awl right, it is very dodgy and I'll be drafting that letter tomorrow to go on Monday if nowt turns up in the post from the FOS. 7 days too long for 'em, I mean, they've sat on this complaint for MONTHS and then I get a crappy letter completely ignoring and not addressing half of my complaint. Aint good enough.

[SaltnVinegar]

Re: Am I being Harsh on the FOS?

My job is not to entrap you in any way

Why would you make such a statement unless you have such a mindset in the first place?

Remember Rule #1 - Everything in writing.

[The Debt Star]

Re: Am I being Harsh on the FOS?

TDS,

Your Welcome, Ill send you a PM with it ok m8.

Regards

cheers for the link bro - appreciated

[pompeyfaith]

Re: Am I being Harsh on the FOS?

TDS,

Your Welcome, Ill send you a PM with it ok m8.

Regards

[The Debt Star]

Re: Am I being Harsh on the FOS?

Im sure I have the name of the SRT Manager on my other pc

might be useful, cheers.

[pompeyfaith]

Re: Am I being Harsh on the FOS?

TDS,

No harm in giving it another 7 days to see if he responds, besides that will give you time to craft a letter to the SRT.

Just use the same FOS Address but put Service Review Team above as they are in same building but a floor above the adjudication team.

Im sure I have the name of the SRT Manager on my other pc upstairs so ill have a look soon as the wife wakes up.

Regards

[The Debt Star]

Re: Am I being Harsh on the FOS?

Heard nothing back from the FOS adjudicator. He's just ignored my emails but he did try 'phoning me twice on the same day. I made it pretty darn clear I wanted him to address the AP complaint first.

Sooo....how do I / how should I approach the SRT at the FOS? Do I go to the ombudsman at the same time? Should I give the FOS guy a little longer just in case a letter arrives from him?

[The Debt Star]

Re: Am I being Harsh on the FOS?

my thoughts exactly. so glad I posted here, I feel so much better already!

[pompeyfaith]

Re: Am I being Harsh on the FOS?

My job is not to entrap you in any way

Take that as you please, however entering into a phone discusion on such a complicated matter will entrap you.

And remember he can record you probably will not.

[pompeyfaith]

Re: Am I being Harsh on the FOS?

To quote the FOS adjudicator:

"My position is to find a fair and reasonable solution to your complaint, and in view of the details of the complaint, I think it best to discuss them rather than enter into a protracted correspondence.

My job is not to entrap you in any way and firmly believe that the best and easiest way to resolve this complaint is to discuss it, as far more can be said and resolved in a few minutes rather than in the exchange of several letters."

Foocking ell that tells me that he is thinking of his own interests and certainly not yours, you need a paper trail.

That has all the hallmarks of trying to derail you complaint fella.

[pompeyfaith]

Re: Am I being Harsh on the FOS?

TDS,

I agree 110% with silverback, and I had exactly the same issue with an adjudicator regarding my PPI complaint he wanted to communicate via phone when I had it clear in my first letter that all communication had to be in writing due to the stroke and hence limited mental capacity.

So yes make a complaint to the SRT.

Regards

[The Debt Star]

Re: Am I being Harsh on the FOS?

To quote the FOS adjudicator:

"My position is to find a fair and reasonable solution to your complaint, and in view of the details of the complaint, I think it best to discuss them rather than enter into a protracted correspondence.

My job is not to entrap you in any way and firmly believe that the best and easiest way to resolve this complaint is to discuss it, as far more can be said and resolved in a few minutes rather than in the exchange of several letters."