Am I being Harsh on the FOS?

[di30]

Re: Am I being Harsh on the FOS?

Di,

You do know that you can refer the case to the (SRT) service review team and also when the case is closed if you are still not happy you can request that the papers are forwarded to the independent assessor

http://www.financial-ombudsman.org.u...d-may2010.html

Regards

Thank you PF.
Yes I am aware of the assessor if I'm not happy with the final outcome once reviewed by the ombudsman.
Is the SRT the same as the assessor?

Cheers for this.

[pompeyfaith]

Re: Am I being Harsh on the FOS?

Di,

You do know that you can refer the case to the (SRT) service review team and also when the case is closed if you are still not happy you can request that the papers are forwarded to the independent assessor

http://www.financial-ombudsman.org.u...d-may2010.html

Regards

[di30]

Re: Am I being Harsh on the FOS?

I understand that if a case fails with the Ajudicator then we get the opportunity to have our case passed on to an Ombudsman.

But I do personally feel my Adjudicator failed into looking deep into my case and since his letter at the start of June 2011 stating that he cannot conclude any further as he was unable to establish the relationship from the broker to the lender to the insurer (due to then lack of information), which could have still been easily linked without the documents really.
He then states we do have the opportunity to have our case reviewed by the ombudsman and to give extra time for us to forward more information, (which we did on recently finding the paperwork).

And now that we have found the sufficient paperwork it seems that he is trying to say we are contradicting our case.

Makes me so mad, it was the FOS idea to go the insurer/underwriter direction in the first place back in 2009, because the broker of the loan dissolved, but with the documents we did have on hand then, there seemed to be so many parties involved.

Too much to explain, but now he has the details, he is twisting his words.
Asking questions as if it were a court case!

[di30]

Re: Am I being Harsh on the FOS?

I am too losing trust in the FOS.

Back some time ago on another case, I did have a good Adjudicator, she would keep in touch regularly without the need of having to pester her.

I have a case now in with the FOS and it's been with them since 2009, the Adjudicator we have dealing with our case either can't be bothered or he hasn't a clue, I do find him rather abrupt in emails as well.

However, I know our case is a complex one, but if he is unable to cope then it should be moved on to the hands of someone more experienced.
There is more of this on my Hamilton thread above/PPI.

[CleverClogs (RIP)]

Re: Am I being Harsh on the FOS?

Why do you suppose I call those numbskulled numpties the Fobbing Off Service?

[cappo]

Re: Am I being Harsh on the FOS?

i'm having this trouble with the fos myself now,don't they just love capital one we all seem to have the same problem with capital one,but our dear fos just makes up excuse after excuse for crap 1 to the point where they seem to want the complainant to feel bad for complaining i've progressed my ppi complaint to the actual ombudsman i had non existent "service" from the adjudicator the interesting thing was though the adjudicator was trying on the fone to talk me out of taking the complaint to the ombudsman,i think there,s a whiff of corruption hanging about the fos now,there adjudications seem to be coming down on the side of certain lenders a bit to much now.

[GrannieP]

Re: Am I being Harsh on the FOS?

Sorry, posted in error

[The Debt Star]

Re: Am I being Harsh on the FOS?

Update:

Email from FOS adjudicator as follows.

Thank you for your email. My apologies for not getting back to you sooner, and I assure you that there was no intention on my part to be evasive in any manner.

I confirm that I have been reconsidering the merits of your complaint, and will write to you once I have the additional information in hand that I have requested.

With regard to you being unable to contact the SRT Dept., I confirm that the department was disbanded last year.
Service standards complaints are now, initially, reviewed by the adjudicator's Team Manager. My Team Manager is [Blah Blah] who will be happy to speak to you, and can be contacted as follows:

Tel. No. 020 7964 1047

Fax No. 020 7964 1048

Email name of bod @financial-ombudsman.org.uk

[pompeyfaith]

Re: Am I being Harsh on the FOS?

TDS,

Indeed telephone

Regards

[The Debt Star]

Re: Am I being Harsh on the FOS?

I think its the 'phone calls that PF is suspicious of. Of course emails can be kept and printed out too, although, it has to be said that people tend to glance over emails and they don't get treated with quite the same gravity as a pucker headed letter.

[nattie]

Re: Am I being Harsh on the FOS?

I am convinced that the FOS are using a plan in that the less letters they have floating around the less chance of action being taken against them.

I have seen a few FOS decisions that did not go the way it should have done and without the written proof consumers are relatively stuck as to how far they can take the matter.

I do not need to say this but it is imperative that written communication between both parties is maintained.

Regards

emails are letters and are more eco friendly and cash friendly(they don't pay postage for it, in other words,lol!)

[pompeyfaith]

Re: Am I being Harsh on the FOS?

I am convinced that the FOS are using a plan in that the less letters they have floating around the less chance of action being taken against them.

I have seen a few FOS decisions that did not go the way it should have done and without the written proof consumers are relatively stuck as to how far they can take the matter.

I do not need to say this but it is imperative that written communication between both parties is maintained.

Regards

[nattie]

Re: Am I being Harsh on the FOS?

If they use email then what they do not understand they can ask about or does that sound too sensible?

[pompeyfaith]

Re: Am I being Harsh on the FOS?

TDS,

Yes was quite surprised at the rate they added, a full house.

Regards

[The Debt Star]

Re: Am I being Harsh on the FOS?

That's a lotta green pips you're collecting there PF. Three medals now!

Tried to get mine turned off - and I'm still waiting, Mr Niddy!