Niddy vs Opus (ex CitiCard)

[Pixie]

Re: Niddy vs Opus (ex CitiCard)

Well done Niddy!!!

If Opus had come onto the forum, then surely they should have realised that you know what you're talking about. Idiots!!

[swanfan]

Re: Niddy vs Opus (ex CitiCard)

Awesome news Niddy.

[what2donext]

Re: Niddy vs Opus (ex CitiCard)

Well done Niddy

[CleverClogs (RIP)]

Re: Niddy vs Opus (ex CitiCard)

Are they utterly stupid or just downright arrogant?

Of course, they now have 21 days to respond to the adjudicator's findings, so there may still be a chance that the FOS will find that nothing wrong was ever done by the poor, innocent BoS.

[IF]

Re: Niddy vs Opus (ex CitiCard)

Brilliant Nid

[5corpio]

Re: Niddy vs Opus (ex CitiCard)

Excellent news matey

[Susie]

Re: Niddy vs Opus (ex CitiCard)

Well done, good that they have yet again made a mess of things as its another black mark to them if you do go further with it

[pompeyfaith]

Re: Niddy vs Opus (ex CitiCard)

Niddy,

Well done m8, that is the kind of communications we like to see.

Regards

[di30]

Re: Niddy vs Opus (ex CitiCard)

Well done Niddy.

[Never-In-Doubt]

Update 22 July 2011

Update 22 July 2011

Niddy 1 - 0 Opus

Whoop Whoop - if you can't beat em fairly, beat em by default. See below chain of events from today -

Question by Niddy:

From: Niddy [mailto:xxxxxxxxxx]
Sent: 22 July 2011 08:54
To: FOS Adjudicator
Subject: Re: Your complaint about Bank of Scotland plc (Our ref: XXXXXXXX)

Hi,

Opus have written saying they're about to terminate and sell the account to a debt agency. I need resolution ASAP before this - as it'll force me to take action against them. How long do they have left to "respond to you"? It's been ages....

Thanks

Regards, Niddy.

Reply by FOS:

Dear Niddy

Businesses are given 14 days to respond to a request for information and I emailed Bank of Scotland on 8 July 2011. Therefore, if it does not respond by the end of today, I will automatically uphold your complaint and issue my findings to Bank of Scotland. It then has 21 days in which to respond.

What it can do is look at the repercussions of Opus's actions on you. I will update you further as soon as I am able to.

Yours sincerely,

Adjudicator

My reply to the above:

Hi

Thanks for your prompt response. I appreciate it. Could you please, if you get a spare moment, send me a message at close of play tonight just to confirm if they respond or not. Obviously I know you'll need time but just to let me know, as a matter of courtesy?

I kinda want them to terminate prior to default as I'd then consider legal action; but regardless, their reporting of incorrect data has resulted in my being declined for x2, 0% products that I'd have transferred that balance to. I do hope this is taken into consideration?

Thanks again; appreciate your help.

Her reply at 7pm:

Dear Niddy

Just to confirm that I have not received a response from Bank of Scotland. I will therefore be issuing my findings upholding your complaint on Monday.

Yours sincerely,

Adjudicator

The above, is an awesome and deserved consumer victory!

[Never-In-Doubt]

Re: Niddy vs Opus (ex CitiCard)

Update - Been allocated an adjudicator already - one has to wonder, had I not of sent them a link to this section of the forum, whether they'd be so keen to jump through hoops for me....

See emails as follows:

The original reply I received on Friday (8th July)


My reply of Friday (8th July)


The adjudicators reply also yesterday (11th July)

[oscar]

Re: Niddy vs Opus (ex CitiCard)

I am sure FOS must get some of their well trained staff peanut paid monkeys from the same agencys as some financial institutions.

[Never-In-Doubt]

Re: Niddy vs Opus (ex CitiCard)

I had a letter from Opus saying your account has been assigned by Bank of Scotland plc should it not be RBoS

LOL, basically HBOS issue the cards under Opus, however I have no beef with HBOS - my beef is with Opus and I just told the guy as such!

Hi,

Yes I am fully aware of this but my complaint is not with BOS - it is with Opus cards. Opus cards are the ones that have added the entry to the credit file, everything is their name and therefore I am specifically complaining about Opus.......

The card issuer in this instance is irrelevant, why would you even contemplate going to them when my complaint is nothing to do with them? I suggest you re-read my letter and come back to me with confirmation that you're taking my complaint seriously and taking it to Opus - NOT HBOS.

Nowhere on anything is the name HBOS mentioned - as I have always dealt with Opus and have never been issued a card then it is Opus whom my complaint is with.

Niddy

-----------------------------------------------------------------------

Subject: RE: Your complaint about Bank of Scotland plc (Our ref: )
Date: Wed, 29 Jun 2011 16:45:50 +0100
Fromfinancial-ombudsman.org.uk
To:

Message body .ExternalClass .ecxhmmessage P {padding-right:0px;padding-left:0px;padding-bottom:0px;padding-top:0px;} .ExternalClass BODY.ecxhmmessage {font-size:10pt;font-family:Tahoma;}

Dear Mr

To offer an explanation Opus credit cards are issued by Bank of Scotland Plc.

Yours Sincerely
consumer consultant | Financial Ombudsman Service

----------------------------------------------------------------------------------------

From:
Sent: 29 June 2011 16:28
To:
Subject: RE: Your complaint about Bank of Scotland plc (Our ref: )

Hi

My complaint is about Opus (ex Citi Cards).....

Please clarify - thanks

[Deepie]

Re: Niddy vs Opus (ex CitiCard)

I had a letter from Opus saying your account has been assigned by Bank of Scotland plc should it not be RBoS

[Never-In-Doubt]

Re: Niddy vs Opus (ex CitiCard)

Great start from the FOS - they think it's HBOS