Harveys Furniture Problem

[Never-In-Doubt]

Re: Harveys Furniture Problem

Did you buy it on credit? Did you buy in store or sort it over the phone/internet. Have you reported the current problems to them (since they attempted the repair)?

all the answers are in the first few posts mate

[Never-In-Doubt]

Re: Harveys Furniture Problem

I paid using their interest free credit which is with Ikanco bank.

You mean Ikano Bank?

[PlanB]

Re: Harveys Furniture Problem

We needed it with Flossy but in the end Paul dealt with them and they *sorted* things - which was really good (if you recall her horrible treatment by DFS).

How could we ever forget that drama. It lasted over a year

Beefy whatever happens DO NOT READ Flossy's thread because it will give you nightmares

http://forums.all-about-debt.co.uk/s...l=1#post146883

[Never-In-Doubt]

Re: Harveys Furniture Problem

How could we ever forget that drama. It lasted over a year

Beefy whatever happens DO NOT READ Flossy's thread because it will give you nightmares

http://forums.all-about-debt.co.uk/s...l=1#post146883

but the (unreported) HAPPY ending is that I understand Paul got rid of this once and for all.

[IF]

Re: Harveys Furniture Problem

but the (unreported) HAPPY ending is that I understand Paul got rid of this once and for all.

Brilliant

[PlanB]

Re: Harveys Furniture Problem

You mean Ikano Bank?

That's the one according to Harveys' website. But I'm struggling to find the Ts & Cs on there which don't seem to be available before you make the application online. Don't know if the OP applied in store or not http://www.harveysfurniture.co.uk/finance.aspx

[Never-In-Doubt]

Re: Harveys Furniture Problem

Term 9.7 --> http://www.harveysfurniture.co.uk/mo...onditions.aspx

pay attention to that

[Beefy1976]

Re: Harveys Furniture Problem

Hi - Yes it is Ikano bank. I am not sure why I got that wrong!

I ordered via the Harveys website so everything was done online.

I am due to speak to Harveys following on from the last engineer visit as I didn't sign to say I was happy to have the repairs done on a further visit.

I was just looking for some advice as to what to say to them next.

Many thanks for everyone who has replied so far.

Cheers,
Beefy
PS I will take a look at the thread posted about DFS - I don't sleep too well anyway

[PlanB]

Re: Harveys Furniture Problem

Term 9.7 --> http://www.harveysfurniture.co.uk/mo...onditions.aspx

pay attention to that

Yes Boss

[PlanB]

Re: Harveys Furniture Problem

I was just looking for some advice as to what to say to them next.

How about

[Beefy1976]

Re: Harveys Furniture Problem

How about

I would like to tell them that but I need them to sort my problem first!

[PlanB]

Re: Harveys Furniture Problem

I would like to tell them that but I need them to sort my problem first!

Fair point. In which case wait for Andrew to guide you as to your next move. I expect it will be to involve the credit provider in your dispute.

You can't deny that saying wouldn't make you feel better though

[Beefy1976]

Re: Harveys Furniture Problem

You can't deny that saying wouldn't make you feel better though [/QUOTE]

That's so very true!

[SXGuy]

Re: Harveys Furniture Problem

havent i read somewhere that these furniture stores try to mislead people in to saying that as it was built upon purchase they wont refund or replace? im sure ive read loads of people having trouble where they obviously sell them faulty/display products and use the excuse it was made to order thus non refundable?

[Never-In-Doubt]

Re: Harveys Furniture Problem

That fails as another case proved that the stores order enough to fill a container and set sail hence the 8 week delay. However the ones people refuse usually go in store display as a special offer. They are NOT custom (made) which would provide DSR 2000 protection for the retailer. Instead they're ordered on a purchase by purchase basis. Huge legal difference matey.