Small dispute over web domain charges, but wrong name?

[billypre]

Re: Small dispute over web domain charges, but wrong name?

I'm getting lost here stevie. I thought it was only 7 days to cancel. OP already said it was over 2 weeks before he contacted them ?

[stevieb]

Re: Small dispute over web domain charges, but wrong name?

I'm getting lost here stevie. I thought it was only 7 days to cancel. OP already said it was over 2 weeks before he contacted them ?

There is email proof that they received and acknowledged account termination within a timely fashion
hence

Argue the point, you have proof they received and acknowledged cancellation within the time period.
Therefore there is no bill outstanding.

If they now argue that _they_ were in error for sending that email out . invoice £60 for time, phone calls, emails etc

[billypre]

Re: Small dispute over web domain charges, but wrong name?

Yes there was a 7 day cancellation period however I opened the account on the 15th October and didn't receive the paypal charge until 28th October (which was the first indicator of how much they were charging (no previous invoice).

I disputed the charge via paypal immediately, but didn't ring up and cancel the account until the 12th November (I think I forgot about it!).

What do you think?

Sorry Stevie, i'm reading this and wondering how you are saying they received in timely manner if you only have 7 days to cancel ?

Hopefully you are right mate.