The Information Commissioner’s Office (ICO) has issued fines totalling £480,000 to four separate companies for making unlawful calls to numbers registered with the Telephone Preference Service (TPS).

Chameleon Marketing (H.I) Ltd from Leeds; Rancom Security Limited based in Sutton Coldfield; Repair & Assure Limited from Redhill and Solar Style Solutions Limited in Stockton on Tees were found to have made 2.4million illegal calls between them, resulting in over 250 complaints to the ICO and the TPS. It is against the law to make marketing calls to numbers that have been registered with the TPS for more than 28 days, unless people have provided consent.

Chameleon Marketing (H.I) Ltd (CML)

Between 17 March and 2 July 2019, Leeds based CML made 617,323 direct marketing calls to people registered with the TPS. The calls promoted boiler replacements and resulted in 52 complaints from the public including:


Rancom Security Limited (RSL)

The ICO and TPS received 94 complaints about the West Midlands security systems company for calls it made between 1 June 2017 and 31 May 2018. Of the 851,392 calls made 565,344 were to TPS registered users.

Repair & Assure Limited (RAL)

Redhill based RAL were responsible for making 1,103,292 nuisance calls between 2 January and 11 June 2019. The ICO and TPS received 88 complaints about the calls, which all related to washing machine warranties.

Solar Style Solutions Limited (SSSL)

The ICO investigated the Stockton on Tees renewable energy technology company between 1 January to 29 April 2019. Over the four month period SSSL made 188,665 calls of which 126,019 were to TPS registered users and generated 29 complaints including:

Source: ICO