Greater Manchester claims management company fined £250,000 for making millions of nuisance calls


The Information Commissioner’s Office (ICO) has fined Reliance Advisory Limited (RAL) £250,000 for breaking electronic marketing law.

The ICO found that over a six month period from the start of 2019, the Bury-based company RAL made 15.1 million calls in relation to claims management services such as mis-sold PPI. All of the calls, of which 1.1 million connected, were made to people who had not consented to receive them. The ICO received 85 complaints from members of the public about the persistent calls they were receiving multiple times a day. A number noted the aggressive and rude nature of the callers and highlighted the distress it was causing them. During the ICO’s investigation, RAL were unable to provide evidence of consent for the majority of calls it made. Where it did provide evidence, for data that it had purchased in the previous 30 days, the consent was found to have not been freely given, specific or informed. RAL also argued that it was not aware of its responsibilities under the law.

Source: ICO