Plusnet & Dlink dsl-2740 problems

[jon1965]

Re: Plusnet & Dlink dsl-2740 problems

Kila are you still having problems. My mum had exactly the same issue,bloody nightmare but eventually plusnet did something that resolved it. If you want i.ll ask her what. The rest of it is Greek to me im afraid.

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

Completely forgot that i have an old BT homehub stashed away in a cupboard that has been flashed with standard speedtouch firmware so have connected that for now.

Hoping that i will see stability now.

Will monitor and update as and when

[bobpullen]

Re: Plusnet & Dlink dsl-2740 problems

Just to clarify, the line was already ADSL2+ provisioned. It was an order to uncap your upload speed that completed on the 31st.

And only since then have i had so many issues with the line

Easy enough for me to cap it again if needs be. Takes a day or so. LEt me know if you want me to give it a go (theoretically it shouldn't really make much difference).

Best regards,

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

I am hoping that i have no more issues this week.

Otherwise i will be ethernetting everything and see if that make a difference

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

Guessing this wasn't you intentionally disconnecting/reconnecting then?

Session Started  Session Ended  Session Duration
09:58 12/Nov/2012  N/A  2:32:1  (on going)
10:46 11/Nov/2012  00:57 12/Nov/2012  14:10:43 
11:04 10/Nov/2012  05:07 11/Nov/2012  18:2:54

As mentioned up there ^^^:

No at 05:07 on the 11th i was nicely tucked up in bed
and at 00:57 on the 12th i had just gone to bed (about 5 mins prior)
There has been 1 further disconnect/reconnect that i had to to at about 14:30 yesterday as lost all connectivity via wireless so had to reboot router

If you want us to keep pushing then feel free to comment on your open support ticket explaining that the problem persists. I'd probably wait for a few more disconnections though before you do (there have only been two I can see so far).

I am gonna keep my eye on it this week so will see how it goes

Just to clarify, the line was already ADSL2+ provisioned. It was an order to uncap your upload speed that completed on the 31st.

And only since then have i had so many issues with the line

Best regards,

Bob

Just like to say thanks for the effort you're putting in here especially as you also have a FT job to consider, we really appreciate the time and effort you're committing to our forum members.

Niddy
Forum Administrator

I must express my gratitude for you coming on here and offering the help that you have done. As Niddy states above the time and effort put in on this by yourself can only be seen as a major positive for Plusnet Customer service and Just goes to show that i made the right choice going for service with yourselves over other providers.

As stated earlier my current gripe is more with Openreach and them not enabling my cabinet for Fibre when 8 houses down the road can get it. Talk about being a bit miffed lol

[bobpullen]

Re: Plusnet & Dlink dsl-2740 problems

No worries Niddy, thanks for the kind words

Regards,

[Never-In-Doubt]

Re: Plusnet & Dlink dsl-2740 problems

Bob

Just like to say thanks for the effort you're putting in here especially as you also have a FT job to consider, we really appreciate the time and effort you're committing to our forum members.

Niddy
Forum Administrator

[bobpullen]

Re: Plusnet & Dlink dsl-2740 problems

Guessing this wasn't you intentionally disconnecting/reconnecting then?

Session Started  Session Ended  Session Duration
09:58 12/Nov/2012  N/A  2:32:1  (on going)
10:46 11/Nov/2012  00:57 12/Nov/2012  
14:10:43 11:04 10/Nov/2012  05:07 11/Nov/2012  18:2:54

As mentioned up there ^^^:

Given the intermittent nature of the fault it make take some perseverance though and require multiple visits.

If you want us to keep pushing then feel free to comment on your open support ticket explaining that the problem persists. I'd probably wait for a few more disconnections though before you do (there have only been two I can see so far).

Thanks, the line was upgraded to ADSL2+ on the 31st October.

Just to clarify, the line was already ADSL2+ provisioned. It was an order to uncap your upload speed that completed on the 31st.

Best regards,

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

Plusnet found a high resistance fault yesterday but Openreach engineer has found nothing wrong with the line at all.


So back to square one it seems.

[diddlydee]

Re: Plusnet & Dlink dsl-2740 problems

Good luck kila, I hope it all works out for you.

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

engineer booked for 8-1 2moro

hopefully will be all sorted this time 2moro

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

been found that there is a fault so now have to arrange an engineer out to sort it.

Note in most recent response there is a mention that the guy was requested to look into this by yourself BPullen so many thanks at getting this escalated for me.

[bobpullen]

Re: Plusnet & Dlink dsl-2740 problems

Thanks, the line was upgraded to ADSL2+ on the 31st October.

I can see the PPP drops this side too:

Session StartedSession EndedSession Duration
02:50 09/Nov/2012N/A  12:0:39  (on going)
20:39 08/Nov/201202:45 09/Nov/2012  6:5:54 
06:01 06/Nov/201219:22 08/Nov/2012 2 Days, 13:21:4 
06:01 06/Nov/201206:01 06/Nov/2012  0:0:6 
17:43 05/Nov/201205:55 06/Nov/2012  12:12:37 
15:20 05/Nov/201217:40 05/Nov/2012  2:20:1 
00:46 04/Nov/201213:30 05/Nov/2012 One Day, 12:43:30 
00:46 04/Nov/201200:46 04/Nov/2012  0:0:0 
10:09 03/Nov/201200:27 04/Nov/2012  14:18:43 
10:09 03/Nov/201210:09 03/Nov/2012  0:0:0 
10:06 03/Nov/201210:09 03/Nov/2012  0:2:8 
10:06 03/Nov/201210:06 03/Nov/2012  0:0:9 
16:24 01/Nov/201210:03 03/Nov/2012 One Day, 17:39:2

It's causing your line profile to fluctuate due to the varying sync speeds each time it reconnects.

The line is pretty long looking at your downstream attenuation which won't be helping.

I can give one of the faults guys a nudge and see if we can get it raised, and get an engineer out.

Given the intermittent nature of the fault it make take some perseverance though and require multiple visits.

I guess it's either that or put up with it until you move

Best regards,

[kilasuit]

Re: Plusnet & Dlink dsl-2740 problems

My plusnet username is kilasuit90

I think it's a case of when the WAN connection goes down that leaves the router in a bit if a spaz mode. I have found that its been gradually worse thou.

I think next time I see an Openreach engineer by my house ill ask about my line and when/if its gonna be upgraded to fibre and also whether I'm on a separate line as its a new build (ie new cabinet)

[bobpullen]

Re: Plusnet & Dlink dsl-2740 problems

The disconnection yesterday may well have been something to do with this.

If you can provide me with a recent support ticket reference or your username then I wouldn't mind taking a look at things here to see if it is that which caused the problem and if there's anything else that I can do.

Must admit, the fact that ethernet was unresponsive does suggest that the router could be playing up.

Best regards,