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Ovo victim
Hi guys …..
looking for some help and advice to defend any claim that comes my way and put in a counter claim for unpaid refund of account credit
OK lets start ……. time-line and some background info
OVO closed my account end of October 2024, then sent me a final bill in early part of December 2024 for £1000 + and request that I pay this within 14days
Anyway 5 days later……after sending me final bill within the 14 day pay period
OVO then sent me a pre action protocol “ outstanding debt demand letter LBA via the OVO team based at a solicitors office in Grimsby For a higher amount
Suffice to say I was not very pleased with this so I checked my account and all start and end balances on account bills for the last 2 years (SINCE JUNE 2022 where all wrong and not correct)
Back in june 2022 sse ovo changed to a new ovo energy kalusa billing system ,they messed up meter readings these meter reads where later corrected in December 2022 by a replacement bill but they failed to remove / change wrong start debt balance £2k (new start balance as per the replacement bill should have been in credit by around £1k )
OVO failed to remove and rectify incorrect balance information, a defective billing system and incompetence has led to me receiving account bills / statements showing false INCORRECT balances this in-turn has led to…INCORRECT FINAL BILL for £1000 + and demands for various different amounts over the last month.
Not being happy with ovo, I sent them a formal complaint , the outline of complaint being they have not carried out their service with reasonable care and skill, which has led to me receiving account bills / statements showing false INCORRECT balances and they have so far failed to refund me account credit due to me
I understand that energy Suppliers have a duty to provide accurate bills…….. ALSO
Under the Consumer Rights Act 2015 I have a right to expect a reasonable service which is carried out with care and skill – IT IS CLEAR….. I DID NOT receive this from OVO.
Any way I have gone through my bills and using a simple formula
PAYMENTS INTO ACCOUNT £ xxxx PLUS CREDITS INTO ACCOUNT £ xxxx =TOTAL IN £xxxx MINUS ENERGY CHARGES. TOTAL OUT £xxxx = ACCOUNT IN CREDIT BY £xxxx
Ovo owe me over £1k, but anyway they seem hell-bent on taking court actions against me..
I HAVE YET TO CHECK MY CREDIT FILE IN CASE OVO RECORDED WRONG INFO ON THAT TOO
Any way I hope I have not been too confusing or long winded regards my “ OVO VICTIM STORY”
Hi guys …..
looking for some help and advice to defend any claim that comes my way and put in a counter claim for unpaid refund of account credit
OK lets start ……. time-line and some background info
OVO closed my account end of October 2024, then sent me a final bill in early part of December 2024 for £1000 + and request that I pay this within 14days
Anyway 5 days later……after sending me final bill within the 14 day pay period
OVO then sent me a pre action protocol “ outstanding debt demand letter LBA via the OVO team based at a solicitors office in Grimsby For a higher amount
Suffice to say I was not very pleased with this so I checked my account and all start and end balances on account bills for the last 2 years (SINCE JUNE 2022 where all wrong and not correct)
Back in june 2022 sse ovo changed to a new ovo energy kalusa billing system ,they messed up meter readings these meter reads where later corrected in December 2022 by a replacement bill but they failed to remove / change wrong start debt balance £2k (new start balance as per the replacement bill should have been in credit by around £1k )
OVO failed to remove and rectify incorrect balance information, a defective billing system and incompetence has led to me receiving account bills / statements showing false INCORRECT balances this in-turn has led to…INCORRECT FINAL BILL for £1000 + and demands for various different amounts over the last month.
Not being happy with ovo, I sent them a formal complaint , the outline of complaint being they have not carried out their service with reasonable care and skill, which has led to me receiving account bills / statements showing false INCORRECT balances and they have so far failed to refund me account credit due to me
I understand that energy Suppliers have a duty to provide accurate bills…….. ALSO
Under the Consumer Rights Act 2015 I have a right to expect a reasonable service which is carried out with care and skill – IT IS CLEAR….. I DID NOT receive this from OVO.
Any way I have gone through my bills and using a simple formula
PAYMENTS INTO ACCOUNT £ xxxx PLUS CREDITS INTO ACCOUNT £ xxxx =TOTAL IN £xxxx MINUS ENERGY CHARGES. TOTAL OUT £xxxx = ACCOUNT IN CREDIT BY £xxxx
Ovo owe me over £1k, but anyway they seem hell-bent on taking court actions against me..
I HAVE YET TO CHECK MY CREDIT FILE IN CASE OVO RECORDED WRONG INFO ON THAT TOO
Any way I hope I have not been too confusing or long winded regards my “ OVO VICTIM STORY”