Alton Towers

[kuma]

Re: Alton Towers

they're giving a free pass to those who booked first day on the ride.
I doubt that would make up for the rest of the money people spent getting there and for the accomodation though.


kuma

[5corpio]

Re: Alton Towers

The Ride was on mentioned on Watchdog tonight

[MrsD]

Re: Alton Towers

That is capitalism for you, only interested in your money nothing else the clothing is probably cheap indian imports.

A lot of businesses need to remember that whilst taking your money they also need to think about retaining your business.

Sorry big gripe of mine.

major gripe of mine, most "workers" haven't a clue what good customer service is, we, as a nation, need to complain more. I complain all the time if things aren't right, a right Mrs Moanaminute, but I do get the occasional result, and if no body tells them they're doing it wrong, they'll just keep on doing it that way.

Sounds like Alton Towers have taken on a lot of summer staff with no clue about anything, BIG training issues there, if they want to run a few seminars, happy to do a guest appearance, for a small fee mind you............................

[ken100464]

Re: Alton Towers

You learn something everyday.

Live close by but never heard of the Royal Umpire till now.

Think alot of it has to do with the land. The owners see lots and lots of nice suburban houses all squashed in. $$$$$$$$$$$$$$$

Make it fail and allow it to become an eyesore. Local council who isnt that keen right now will be in a few years just to get place tidied up.

No nowadays. Always wondered where I could use that smiley

[CleverClogs (RIP)]

Re: Alton Towers

A lot of businesses need to remember that whilst taking your money they also need to think about retaining your business.

That may be why the Royal Umpire Exhibition and "theme park" at Croston closed down.

The "Royal Umpire" was an apparently genuine mail, stage coach from the 19th century, which was exhibited alongside a few other traps and carts, and an old car (an Austin 7 Ruby, if memory serves). Another attraction was the Wild West Town, in a field nearby that had been (mostly) cleared of grass.

None of the buildings was really open to the public, which was probably as well. One could not really come to much harm as one peered in through the (unglazed) windows or through roped-off doorways. The buildings were made with reclaimed timber from a variety of sources, extensively patched with bits from old tea chests. The "town" was sparsely populated by a few shop window dummies, some of which lacked an arm and one of which seemed to cope remarkably well despite having no head. At the far end of the main street, there was a huge iron cauldron with a sign in front: "Pot for boiling missionaries".

On one side, there was a signpost directing one to "the water otter". The track through the overgrown shrubs wound round and round in a serpentine manner, crossing itself once or twice, until it opened up to a small clearing with a small pond in the middle; on an island in the pond, there was a rusty Ascot geyser! A couple who had followed me down the path just stared and stared at it, as their look of astonishment added to my barely concealed mirth. "So where's this water otter?" one of them asked.
I just pointed and burst out laughing, "There it is! Wouldn't it make water 'otter?"

I still wonder if they did get the entrance fee refunded.

[SXGuy]

Re: Alton Towers

When businesses start earning millions, they forget that bit.

[SA Gold]

Re: Alton Towers

A lot of businesses need to remember that whilst taking your money they also need to think about retaining your business.

Very true that - shame most don't bother!

[pompeyfaith]

Re: Alton Towers

That is capitalism for you, only interested in your money nothing else the clothing is probably cheap indian imports.

A lot of businesses need to remember that whilst taking your money they also need to think about retaining your business.

Sorry big gripe of mine.

[5corpio]

Re: Alton Towers

Doubt much if they've already paid up front for advertisement time slots on the tv screen. That they going to pull it, but as Paul says, it was everything else that made the gripe and frustration

[Pixie]

Re: Alton Towers

I know it wasn't just The Smiler being broken down that caused you problems

Big businesses think they can get away with stuff like that. They hadn't reckoned on you visiting!

[Paul.]

Re: Alton Towers

The Alton Towers website says that The Smiler is closed.

Did you look at the website before you went Paul? Though it's unfair of them to be still advertising it on TV when it's not working. I bet loads of people were caught out.

They emailed me, the day before we travelled, however at that point id already left to travel up. # they emailed on friday, but i had left to go to my mothers at that point, just to clarify, as i stayed at my parents, then travelled up from there

Its not just the smiler being broken down, if it were then that would have been something that id have turned ablind eye to, but its the rest, there were more issues than ive posted, but those were the main ones for sure.

[Pixie]

Re: Alton Towers

The Alton Towers website says that The Smiler is closed.

Did you look at the website before you went Paul? Though it's unfair of them to be still advertising it on TV when it's not working. I bet loads of people were caught out.

[SA Gold]

Re: Alton Towers

LOL I mystery shop Merlin group and their hotels.... sadly they have issues all the time. I do have names of people if you want some help.

that's handy!

I went to Alton Towers once and it was a big disappointment. Many of the rides didn't work, food wasn't very good, it was all disorganised and staff were unhelpful. I wouldn't go again.

The last time i went there (about 5 years ago) enjoyed the rides available, although due to the queues it isn't possible to get on that many during the day which is a shame.
Rita was working and was good fair play.

[finechina]

Re: Alton Towers

I went to Alton Towers once and it was a big disappointment. Many of the rides didn't work, food wasn't very good, it was all disorganised and staff were unhelpful. I wouldn't go again.

[jen_br]

Re: Alton Towers

LOL I mystery shop Merlin group and their hotels.... sadly they have issues all the time. I do have names of people if you want some help.