Cancelling CRA's clarification please

[cecilia]

Re: Cancelling CRA's clarification please

Is the banking group that you know of that has undergone the training, the one you thought I banked with?

I agree with you,a big High street Bank that has not given their staff the training.

She said they had gone onto the FCA website, which said they don't deal with CPR's. It was at that point that I said I would go to the Internet cafe to get printouts.

I was baffled, and alarmed that the staff member I spoke to admitted, she had never heard of CRA's. Then went on to add that the printout I gave her said 2009, and that she had never had to deal with this in branch. She was defending herself by saying only Telephone banking can do it. She contradicted herself by saying it must have come in before her time, but then questioned 2009? I saw her ask colleagues, who were shaking their heads saying they did not know. I have her name, from her badge, and the name of the Callcentre person.

I can tell you I was not a happy bunny when I walked out of there, but somehow managed to keep my cool for the two hours.

[pompeyfaith]

Re: Cancelling CRA's clarification please

Well Done for standing your ground, here is the list for company's CEO's just put your bank in the search field and hit enter for the CEO Email of your bank.

http://www.ceoemail.com/

The CEO or is PA will pass it on to their top tier of dispute resolution for action and if me I would be also complaining to the FCA because they are clueless of there regulation.

[cecilia]

Re: Cancelling CRA's clarification please

Well Done for standing your ground, here is the list for company's CEO's just put your bank in the search field and hit enter for the CEO Email of your bank.

http://www.ceoemail.com/

The CEO or is PA will pass it on to their top tier of dispute resolution for action and if me I would be also complaining to the FCA because they are clueless of there regulation.

Thank you for the link, and providing the other links. I read them before I left for the bank this morning, just to feel confident talking about it,lol.At one point, I just wanted to walk out, but then the thought of my account getting raided kept me there. I am not reassured by what I experienced in branch, and with the call centre people I spoke to, but know I have rights if my instructions are ignored.

It was amusing watching the Customer advisor struggle to read it, and take it all in. It is a disgrace, and as this Bank makes so much money, I really question what training they have in place for staff. Clearly CRA's are not seen as a priority.

[SXGuy]

Re: Cancelling CRA's clarification please

Most of these numpties dont deal with real issues, thats the problem, they can handle typing in their little computer that a standing order or direct debit should be cancelled but anymore than that and they have no clue.

I recently had a bank teller, count my cash deposit twice informing me id over paid by £40 before i had to count it in front of her. If they cant even count notes, i dred to think what else they cant do!

Im glad to see you stood your ground. You see with a little bit of information behind you, you can tie these idiots up in knots. They think they know everything and in reality they know nothing.

Try not to worry if your account does get raided, they will soon get it refunded when the CEO steps in. Im afraid to say they are about the only ones left who at least try to resolve customer issues.

[cecilia]

Re: Cancelling CRA's clarification please

Most of these numpties dont deal with real issues, thats the problem, they can handle typing in their little computer that a standing order or direct debit should be cancelled but anymore than that and they have no clue.

I recently had a bank teller, count my cash deposit twice informing me id over paid by £40 before i had to count it in front of her. If they cant even count notes, i dred to think what else they cant do!

Im glad to see you stood your ground. You see with a little bit of information behind you, you can tie these idiots up in knots. They think they know everything and in reality they know nothing.

Try not to worry if your account does get raided, they will soon get it refunded when the CEO steps in. Im afraid to say they are about the only ones left who at least try to resolve customer issues.

Sounds like your bank teller is due for a holiday,lol. You definitely have to double check everything. Used to laugh at people who did that, but you just can't get the staff these days.

Having been living on the edge for a while, how I got in this mess in the first place. Worried about the account being raided, and not being able to pay rent and utilities. As you say, I will get a refund. Just worried about the Landlord.

[MrsD]

Re: Cancelling CRA's clarification please

get switching, you can add in the allegation that you were treated in this way because you have a basic account, banks hate that, our CEO sent me a good two pages denying that basic account holders were treated any differently - aye right!

[garlok]

Re: Cancelling CRA's clarification please

Many of us have been there done that Cecilia. MrsD is right. Nothing may happen with writing to the CEO and tearing him/her off a strip but what it does usually do is open an avenue of correspondence to someone quite senior in their office for whom you now have a name and a contact. Always reply to their correspondence keeping your letter on the top of the file and as in our case eventually you start to build a paper trail of contradiction, lies and deceit as the hot potato gets passed around the various toilet blocks of head office and far flung outposts who frankly do not know their backside from their elbow. We even have an admission that "junior" staff had been silenced by "senior" management during one particularly acrimonious session of letters whilst at the same time not denying the criminal allegations made against them.

regards
G

[cecilia]

Re: Cancelling CRA's clarification please

get switching, you can add in the allegation that you were treated in this way because you have a basic account, banks hate that, our CEO sent me a good two pages denying that basic account holders were treated any differently - aye right!

The truth is basic account holders get treated differently. I can recall having a conversation with someone at their call centre a few months ago, who was based in the UK. I told him I was surprised that my call had been picked up in the UK. He explained it was unusual, as I had a basic account! He explained that if I upgraded, and paid the fee for the account that I would always have my calls answered by people in the UK!

[cecilia]

Re: Cancelling CRA's clarification please

Many of us have been there done that Cecilia. MrsD is right. Nothing may happen with writing to the CEO and tearing him/her off a strip but what it does usually do is open an avenue of correspondence to someone quite senior in their office for whom you now have a name and a contact. Always reply to their correspondence keeping your letter on the top of the file and as in our case eventually you start to build a paper trail of contradiction, lies and deceit as the hot potato gets passed around the various toilet blocks of head office and far flung outposts who frankly do not know their backside from their elbow. We even have an admission that "junior" staff had been silenced by "senior" management during one particularly acrimonious session of letters whilst at the same time not denying the criminal allegations made against them.

regards
G

Thanks G.Love it, they don't know their backside from their elbow,lol. I have been with my bank many years, and sometimes have not ran it well. My behavioural score has been up and down over the years. I imagine if your have a low behavioural score, they don't care about you. I reclaimed charges a few years ago, and thought they would close the account then, but they didn't.

[cecilia]

Re: Cancelling CRA's clarification please

Just got this via email, the CAB are encouraging people to put in a complaint about Payday loans

http://www.adviceguide.org.uk/englan..._complaint.htm

Letter to complain

http://www.adviceguide.org.uk/englan...e=introduction

[cecilia]

Re: Cancelling CRA's clarification please

Will start my PDL diary on another thread in a while.

[pompeyfaith]

Re: Cancelling CRA's clarification please

Will start my PDL diary on another thread in a while.

Yup name and shame and get all the help you need thrown in.

[cecilia]

Re: Cancelling CRA's clarification please

Yup name and shame and get all the help you need thrown in.

Have started the new thread already. Have some questions re how to respond to the letters, can you help?

[Tinkers78]

Re: Cancelling CRA's clarification please

found ya, will have a read through over next few days and see what tips i have for u!

[cecilia]

Re: Cancelling CRA's clarification please

found ya, will have a read through over next few days and see what tips i have for u!

Thank you Tinkers, have started the PDL diary in another post, too.