Santander ignoring me

[CleverClogs (RIP)]

Re: Santander ignoring me

Add the Message Disposition Notification to the complaint you will send to the ICO later this month.

[pooky2483]

Re: Santander ignoring me

I DO NOT *$!%^" BELIEVE THIS

An email I sent to ceo@santander...
Your message was deleted without being read on 07 June 2012 13:45:25 UTC.
Final-recipient: RFC822; Maria.Charalambous@santander.co.uk Disposition: automatic-action/MDN-sent-automatically; deleted X-MSExch-Correlation-Key: vzfFJVnWFU6zyy82jtkcGQ== Original-Message-ID: <BLU0-SMTP1975934451907A5E124E96BBB0D0@phx.gbl> X-Display-Name: Charalambous, Maria

Emails aren't always secure, and they may be intercepted or changed after they've been sent. Santander doesn't accept liability if this happens. If you think someone may have interfered with this email, please get in touch with the sender another way.This message doesn't create or change any contract. Santander doesn't accept responsibility for damage caused by any viruses contained in this email or its attachments. Emails may be monitored. If you've received this email by mistake, please let the sender know at once that it's gone to the wrong person and then destroy it without copying, using, or telling anyone about its contents. Santander UK plc Reg. No. 2294747 and Abbey National Treasury Services plc Reg. No. 2338548. Registered Offices: 2 Triton Square, Regent's Place, London NW1 3AN. Registered in England. www.santander.co.uk. Authorised and regulated by the Financial Services Authority, except for consumer credit products which are regulated by the Office of Fair Trading. FSA Reg. No. 106054 and 146003 respectively. Santander Asset Finance plc. Reg. No. 1533123. Registered Office: Carlton Park, Narborough LE19 0AL. Registered in England. Santander Corporate Banking is a brand name used by Santander UK plc, Abbey National Treasury Services plc and Santander Asset Finance plc. Santander and the Flame logo are registered trademarks. Ref:[PDB#1-4]

The sheer cheek of it, I am FUMING Virus, my I'M running LINUX OS

It was an email asking for action on my SAR request to see if they could get it off its arse and moving a bit faster.

[pooky2483]

Re: Santander ignoring me

Well, they've got until 10th to reply but I think the chances of that happening are very slim. What would be my next step, The ICO?

[Shadow2981]

Re: Santander ignoring me

You can also add this into your response

Please note that unless otherwise stated by yourselves and if the above documents are NOT provided, it will be confirmed that you are unable to reproduce/provide in any way shape or form any copies of the above requested documents. You are reminded that you have a duty to inform me if you do not have the above documents. This is confirmed in High Court Law - Ezsias v Welsh Ministers - [2007] All ER (D) 65 (Dec).

[pooky2483]

Re: Santander ignoring me

No.

You apply a SAR to b&b direct as bc only hold the rights so in essence as with all buy outs the new creditor only gets relevant data on cd for each account holder. As you want historical data that was held with b&b you apply to them direct for SAR with new £10.

Well, it was worth a try, looks like I'll have to fork out another £10 for B&B but that can wait as I want to sort out Satan first.

Also, joint accounts. They'll only send the sole data pertaining to the customer that sar'd. Usually both of you sign the template with £10 each (or send two sar's) to get joint data. If the lender sends it you could complain so it's catch 22 in their favour.

But what I was on about was, they sent it addressed to just Mrs Pooky and even on the statements was Mrs Pooky and not Mr Pooky & Mrs Pooky, when it was me that sent the SAR!

What I want really is just the statements so I can tell them I want the charges back as it's just benefits going into the account and they’re not allowed to take them in charges. Another thing is they haven’t supplies my full statements as I have records going back further.

[Never-In-Doubt]

Re: Santander ignoring me

Oh sometimes sending one SAR in joint names and jointly signed with one £10 payment works so always worth a punt

[Never-In-Doubt]

Re: Santander ignoring me

So to me, that means they need to provide all the details that Bradford & Bingley held on me.

No.

You apply a SAR to b&b direct as bc only hold the rights so in essence as with all buy outs the new creditor only gets relevant data on cd for each account holder. As you want historical data that was held with b&b you apply to them direct for SAR with new £10.

Also, joint accounts. They'll only send the sole data pertaining to the customer that sar'd. Usually both of you sign the template with £10 each (or send two sar's) to get joint data. If the lender sends it you could complain so it's catch 22 in their favour.

[pooky2483]

Re: Santander ignoring me

Niddy wrote this Niddy special for me ---> allaboutFORUMS - View Single Post - Reclaiming on accounts older than 6 years

Thanks for that Flowerpower, I'll ammend it accordingly.

[pooky2483]

Re: Santander ignoring me

Is there a template available I can use to send back or shall I write my own letter back to them telling them they need to comply as they have not given me the required info in full and are still under the time limit blah blah blah.

[pooky2483]

Re: Santander ignoring me

It seems that they have failed on the first request;

When do I have to reply to the SAR?

You should acknowledge receipt of the request in a letter immediately.
To comply with the law you must provide the information requested promptly and in any event within 40 calendar days.

[pooky2483]

Re: Santander ignoring me

This might help:

http://www.uksignboards.com/download.php?id=26544

I think I might print this out and mail it to Satan so they can see that they can be fined up to £5k (that's as far as I have just speed-read)

[pooky2483]

Re: Santander ignoring me

This will be most useful for me too as Satan's Den have asked me to send a further £10 if I want to get anything other than 6 months worth of statements they sent me last year!

After they went around buying every other retail bank in the UK, they seem to think English law does not apply to them!

So to me, that means they need to provide all the details that Bradford & Bingley held on me.

[Shadow2981]

Re: Santander ignoring me

This might help:

http://www.uksignboards.com/download.php?id=26544

[Shadow2981]

Re: Santander ignoring me

I think what you do is write to them, advise them they have 14 days to fully comply, otherwise you will complain to ICO, and take them to court to get an order for disclosure... but I could be wrong - perhaps there is an action that goes in between your current state and this one..?

[pooky2483]

Re: Santander ignoring me

Any ideas what to send them next?