Santander ignoring me

[Never-In-Doubt]

Re: Santander ignoring me

^^^^ Nah, pointless - time for FOS intervention mate

[kilasuit]

Re: Santander ignoring me

Just got this in the post and I'm NOT HAPPY
Basically what he says in the letter, according to the 2 SS documents, the Banks are NOT ALLOWED to do what they are doing.

Niddy's going to love this...

niddy isnt the only one as i would be tempted to reply with along the lines of that bank fees are not a Priority debt and can basically bugger off.

also point out to them how they came to this conclusion and hiow it is not only in totality just pure wrong but also a breakage of statue law and that the FOS and also the Press would love to see this exact letter in yet another Santander screw up.


Personally i would open up a new account elsewhere (if not already done so) and get all benefits paid into this new account to ring-fence your money from them.

but yeah definatly think of FOS as a soon step try and force a final response from them and if need be go to the CEO whoms email is ceo@santander.co.uk got from http://www.ceoemail.com/

It will get passed and dealt with properly then as your not happy with this rude and simply wrong response

[Never-In-Doubt]

Re: Santander ignoring me

I have deleted the attachments, please see comments in red above.

Complain to the FOS. Linky --> how to complain – the first steps

Thanks

[pooky2483]

Re: Santander ignoring me

Just got this in the post and I'm NOT HAPPY
Basically what he says in the letter, according to the 2 SS documents, the Banks are NOT ALLOWED to do what they are doing.

Niddy's going to love this...

[The Tech Clerk]

Re: Santander ignoring me

The Law Society is to hold ‘urgent’ talks with Santander to address its ‘grave’ concerns over the lender’s decision to remove hundreds of solicitors from its conveyancing panel.

The move follows claims by the Law Society that hundreds of firms have been taken off the lender’s panel, even after paying a charge of over £100 to have their panel membership reviewed.

Some solicitors who had received letters from Santander to say that they had been removed have since contacted the Law Society to say that they have received a further letter telling them that they are still on the panel.

Santander said that it reviews on a quarterly basis how many transactions its panel firms have conducted with the bank over the previous 12 months, in line with its risk policy.

It said: ‘The firms that have recently been removed are those which have not met our volume requirements and we will continue to review and manage our panel accordingly.’

A spokesman added: ‘Santander has adjusted certain cut-off points for determining the levels of business a firm has undertaken with a Santander mortgage and this has meant that some firms who were to be removed from the early analysis are not now being removed as a result of this review.’

Law Society chief executive Desmond Hudson said: ‘We are very concerned about Santander's actions in reducing further the membership of its panel of solicitors. We retain grave reservations about the methods it is using and are concerned about the effects both on firms and consumers.’

He added: ‘We have contacted Santander, expressing these concerns and are entering into urgent discussions with Santander which we hope will deliver a mutually acceptable solution.’

Hudson pointed out that the lender does have an appeal process for firms who have been removed, which he said had been used successfully by some firms that have been reinstated.

He urged firms who have been taken off the panel to appeal the decision while the Society seeks a ‘more sustainable solution’ with Santander.

Hudson suggested that solicitors who have been removed from Santander’s panel in recent weeks should contact the Law Society’s Practice Advice Service.


Just posted for Info which may be of Interest to peeps:-

[pooky2483]

Re: Santander ignoring me

I've been playing e-mail tennis with Trevor @ Satan and after asking him to give me a progress report, he's come back with;

"We have referred the comments you put forward about how the provisions of the Social Security Act may affect the fees on your Santander bank account to our Legal Department. .

We should soon have their comments and be in a position to reply to you."

I previously sent them the PDF's, The Social Security Act 1992 and The Social Security Contributions and Benefits Act 1992. Also quoting the lines that they are breaching.

Now, I'm just waiting for a reply from Satan to see what they say...

[pooky2483]

Re: Santander ignoring me

Just got the post, there was a letter from the Housing Department as I'd previously informed them of a rent increase.

They wanted proof of Benefit (don’t know why they couldn’t check themselves).
So I took this as an opportunity to inform them of what my Bank is doing, charging me for bounced D/D's & S/O's, what makes it good is the latest one they are charging me for is a bounced RENT S/O.

[pooky2483]

Re: Santander ignoring me

I've already spent mine!

Mine's not money it's a stupid hamper (it says in an internal I saw enclosed with my SAR), better not be wine or similar as I don't drink.

[EDIT]
I've got a good mind to email them and tell em to stick their hamper as I've no use nor need for a hamper.

[pooky2483]

Re: Santander ignoring me

Well, just checked Royal Mail and they signed for it yesterday at 06:15, heck, they must get there early.

Still not got my little 'gift' yet either.....

[pooky2483]

Re: Santander ignoring me

Sent off that letter you put up in a previous post Niddy, just gonna wait a while now to see what they do...

[pooky2483]

Re: Santander ignoring me

A rough figure I worked out they owe me, £410.00 but I know of some more figures but cant locate them at the mo.

[pooky2483]

Re: Santander ignoring me

Just looking at the statements for Abbey/Santander, they only sent me statements as far back as 2009 25 07, it goes further back than that...

[pooky2483]

Re: Santander ignoring me

1. Are you currently overdrawn?

No

2. Do you have access to your most recent statements that show the charges?

Yes, can I send it you privately so I don't have to spend ages editing it.

am thinking a direct complaint then FOS intervention is the way forward here, a LOA is not ideal as you usually do that when you're in debt to the bank and they suggest/threaten set-off etc.

Nope, that's not the case, they're not hounding me.

If it's the occasional charge then I don't think the same rules apply, ie you can argue but the FOS may be best to mediate over this....?

That's the course of action then.

[Never-In-Doubt]

Re: Santander ignoring me

1. Are you currently overdrawn?
2. Do you have access to your most recent statements that show the charges?

I am thinking a direct complaint then FOS intervention is the way forward here, a LOA is not ideal as you usually do that when you're in debt to the bank and they suggest/threaten set-off etc.

If it's the occasional charge then I don't think the same rules apply, ie you can argue but the FOS may be best to mediate over this....?

[pooky2483]

Re: Santander ignoring me

So they are charging you for changing this to a joint account?

No, it was MY account but due to the hassle Mrs pookys mum had when her husband died by the Bank freezing the account for a time we decided to turn it into a joint account.

Please help me out here....

1. Is this your main account

Yes

2. Do you owe the bank money (ie other debts)

No

3. Why are you being charged, ie what started the chain of events

Its just charges for being occasionally O/D

4. Is the charges making you go overdrawn to then get unauthorised OD charges as well

Not recently but sometimes in the past, they have

5. Do you have an agreed overdraft

No

6. Is benefits the ONLY money going into this account

Yes

Thanks!

NP