I've spoken to two solicitors and they confirmed I've legal grounds to sue bank and they're happy to go ahead. I'll discuss this with Joanna Connolly next week sometime.
Third party have all purchaser info including his ID etc and they advised me to report this incident to Police or Action Fraud and they will cooperate with them for further investigation but bank refused to refer matter externally and third party refused to accept my complaint until I provide them something in writing why bank returned money to the purchaser but again bank refused to give me anything in writing. Third party might consider to compensate my loss if I give them some evidence. Third party is very clear about this that they facilitate my (even they acknowledged my sale and provided me written confirmation as a proof of payment in my account) sale and I received money in my account and followed correct trading rules and they are not accepting any responsibility for bank actions which I seems very fair and reasonable.
I think, bank not followed the correct procedure and acted on fake fraud report.
Third party have all purchaser info including his ID etc and they advised me to report this incident to Police or Action Fraud and they will cooperate with them for further investigation but bank refused to refer matter externally and third party refused to accept my complaint until I provide them something in writing why bank returned money to the purchaser but again bank refused to give me anything in writing. Third party might consider to compensate my loss if I give them some evidence. Third party is very clear about this that they facilitate my (even they acknowledged my sale and provided me written confirmation as a proof of payment in my account) sale and I received money in my account and followed correct trading rules and they are not accepting any responsibility for bank actions which I seems very fair and reasonable.
I think, bank not followed the correct procedure and acted on fake fraud report.
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