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Britain's high street banks have done little to improve their handling of customer complaints, a major new study has shown.
The number of consumers who felt a complaint was not handled fairly by their bank stood at 40 per cent, down just two per cent on figures from six months ago.
And despite the study showing that 45 per cent of respondents had complaints dealt with swiftly, as many as 17 per cent of those questioned still felt the need to lodge a complaint with their bank in the last year.
More:
http://www.compliancy-services.co.uk...mer-complaints
The number of consumers who felt a complaint was not handled fairly by their bank stood at 40 per cent, down just two per cent on figures from six months ago.
And despite the study showing that 45 per cent of respondents had complaints dealt with swiftly, as many as 17 per cent of those questioned still felt the need to lodge a complaint with their bank in the last year.
More:
http://www.compliancy-services.co.uk...mer-complaints