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liandconsmum's UE Diary
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I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
Originally posted by liandconsmum View PostJust a bit of a side question. Is this big PPI decision on Wednesday most likely the reason that Virgin CC is waiting to deal with our PPI reimbursement request? Hoping that they won't have to?? They've had it a couple months now..... is a bit silly, really...I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
I'm supremely baffled by Halifax. We sent the DCA a letter saying it was UE, and they just sent us paperwork that is completely different from the previous paperwork sent. It looks like printed up terms, but with our current information on it, no signature. Just odd. And a strange letter basically saying statements enclosed, now start paying. I despair, I really do. Is this REALLY that complicated for them? sigh......
ETA: Okay. I've scanned the letter and attachments and emailed them to you Niddy, for when you have time, if that's okay.
ETA on 26/04/11 - Niddy - I've sent you an email regarding the Tesco account. I don't want to post the information on here, but I'll explain why in the email. Hope that's okay. Thanks!Last edited by liandconsmum; 26 April 2011, 11:45.
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Re: liandconsmum's UE Diary
Originally posted by liandconsmum View PostI'm supremely baffled by Halifax. We sent the DCA a letter saying it was UE, and they just sent us paperwork that is completely different from the previous paperwork sent. It looks like printed up terms, but with our current information on it, no signature. Just odd. And a strange letter basically saying statements enclosed, now start paying. I despair, I really do. Is this REALLY that complicated for them? sigh......
Originally posted by liandconsmum View PostETA: Okay. I've scanned the letter and attachments and emailed them to you Niddy, for when you have time, if that's okay.
Don't worry too much about it, we already know there are significant differences so obviously they are clutching at straws - just ignore it.
Originally posted by liandconsmum View PostETA on 26/04/11 - Niddy - I've sent you an email regarding the Tesco account. I don't want to post the information on here, but I'll explain why in the email. Hope that's okay. Thanks!I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
Originally posted by liandconsmum View PostHaving heard nothing from Virgin re our PPI reimbursement, I am debating sending them a "okay, we've waited long enough" letter.I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
Brief update.
2 accounts have been moved to Credit Management Consultant. Interestingly enough, this CMC has the same address and is a trading name of Experto Credite (says so right on their letter head LOL), which is the DCA they were already with. The letter states the account has been "escalated" to them.... escalated to what? the next room?
Anyway, both these accounts were unenforceable, thus in dispute, so do I send two "sold while in dispute" as well as adding the part about "no home visits" as they mention sending field agent to house? Argh! Technically, they were not "sold" as it's obviously still with Experto Credite. And they've already been told once no home visits, but obviously they need this reiterated ... perhaps in either bigger letters or smaller words...not sure which....
Do we have a template for DCAs that basically says "you're really getting on my nerves, I've responded in plain English - don't bother me until you have a clue" ?? I'd REALLY like one of those please!
Interesting to note they are true to form... date on letter 11/05/11... recvd on 17/05/11... says to contact them within 7 days from date of letter. I don't do phone calls, and they know this.... nice try though.
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Re: liandconsmum's UE Diary
Originally posted by liandconsmum View PostDo we have a template for DCAs that basically says "you're really getting on my nerves, I've responded in plain English - don't bother me until you have a clue" ?? I'd REALLY like one of those please!I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
Originally posted by liandconsmum View PostVery nice. Short, sweet, and to the point. I will get those put together and posted. Thank you very much!I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
Whoops!!! Stupid me! I double checked the account numbers, and while I will use the above "enough is enough" letter for one account, the other is actually one that's enforceable. That one is the Virgin one that we are still waiting for the PPI reimbursement on. The DCA has been saying that the PPI claim is not their concern and that we still need to be paying them as it has nothing to do with them.... hmmmm
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Re: liandconsmum's UE Diary
Originally posted by liandconsmum View PostThe DCA has been saying that the PPI claim is not their concern and that we still need to be paying them as it has nothing to do with them.... hmmmmI'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!
If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk
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Re: liandconsmum's UE Diary
Okay, thank you! I wasn't really sure. They bought the debt off Virgin and said that since Virgin would have to reimburse me directly as it was closed on their end, they said it was two separate issues.
Ah... the complications. I will send them the "enough is enough" letter as well then?
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