Red88's UE Diary

[Red88]

Re: Red88's UE Diary

lol OP = our poster that would be you Red

The DMP company can't run a DMP for you without providing you with all the information you require. so it should be in their portal or what ever you call it. They should never have sold you a product (because that's what it is) that a you couldn't afford
b you had no online access to

these are two major booboos

as PlanB says, we'll sort that one later, all of the necessary information should be on their website if we can't get balances, payments, statements etc from there, we'll have to SAR them (subject access request) which costs £10 and they have to supply copies of all of their dealings with you.

Okay, I understand now. Thanks for clearing that up. I will stay on top of getting access to that portal to see if it contains the information we need.

[Red88]

Re: Red88's UE Diary

When they issued a default notice is should say "for free debt advice....." Likewise with annual account statements

It's not overly important at this stage.....

I'm with you now, thanks.

[Red88]

Re: Red88's UE Diary

Original Poster (ie you).....

I suspected that would be the case, although old-age pensioner also works.

[Never-In-Doubt]

Re: Red88's UE Diary

I suspected that would be the case, although old-age pensioner also works.

Thats ageist - we don't do anything "ist" here. You are what you are & we're only here to help - not judge.

OP sounds better than OF

[Red88]

Re: Red88's UE Diary

Thats ageist - we don't do anything "ist" here. You are what you are & we're only here to help - not judge.

OP sounds better than OF

I agree

[Red88]

Re: Red88's UE Diary

Good news! I have managed to gain access to the web portal. The screen grabs are attached below. All sensitive information has been blacked out.

- 2 Months worth of statements

- 12 Month overview

- Creditor Summary

Unfortunately the other information such as the actual creditors, current status and account open dates are not available, should I go ahead with the SAR request to the DMP company?

[PlanB]

Re: Red88's UE Diary

Unfortunately the other information such as the actual creditors, current status and account open dates are not available should I go ahead with the SAR request to the DMP company?

Yes

Plan B x

[Red88]

Re: Red88's UE Diary

Yes

Plan B x

Okay I will do just that.

I will use the template provided here and send it registered post first thing tomorrow morning.

Thank you Plan B

[Red88]

Re: Red88's UE Diary

Advanced SAR letter has been sent to Money Plus .

Will update if anything new happens.

[Deepie]

Re: Red88's UE Diary

Let see what comes back ...good luck

[Red88]

Re: Red88's UE Diary

It's been a while since I last posted, so I thought I should update you all.

Money Plus received our SAR on 02 December and we have not heard from them at all. The £10 cheque included has not been cashed as of yet.

My father upon reflection decided to make the December payment to Money Plus to try and ensure their co-operation with the SAR (which doesn't seem to have worked).

He has promised me that he will make no further payments to them.

I suppose we will just have to wait now until the creditors / DCA's realise that payments have stopped, no idea why Money Plus haven't responded yet it seems they are not going to.

Hope you are all well.

[nightwatch]

Re: Red88's UE Diary

the could be having trouble finding info, or they forgot after a crimbo office party,they will take their time, you just have to wait it out,

I wish you all the best for the New Year xxx

[MrsD]

Re: Red88's UE Diary

me too, Have a great New Year Don't worry some of them may NEVER notice!

[nanna58]

Re: Red88's UE Diary

Happy new year to you and yours xx

[Red88]

Re: Red88's UE Diary

Thank you

Happy new year to all of you too!