Thanks for all the comments and advice, I have decided that I will send another S78 request in the post tomorrow. From experience, I know that Lowells can be nasty barstewards and I just don't want to risk anything at the last hurdle.
Thanks Elsa for your offer of help, I have got the statement from that month and the last contractual payment that I missed was due on 9th August 09 and the next statement shows the first late payment fee on 9th Aug, so I need to get to 10th August.
As Lowells tend to review accounts every 30 days, hopefully a new s78 request will get me to where I need to be.
It's certainly worth another quid and even if they have sent me two lots in the last six months, they don't seem to have the capability of referring to previous requests and looking at what they sent before. They just send the standard response, that they have requested the agreement from the OC.
I will post any developments.


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