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  • #46
    Re: Amex-Charge card

    Received letter back from the DCA telling me to contact AE with the SAR.They returned my £10 PO.
    Is this correct and if so is there a contact name/position and address for AE Europe SAR that I should resubmit to?
    GM

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    • #47
      Re: Amex-Charge card

      Hi Grey Matter,
      Yes they're correct- the SAR should go to the original company, the DCA won't have the records you need.

      Last time I looked, the address was:

      The Data Controller,
      AMERICAN EXPRESS EUROPE LIMITED
      AMEX HOUSE
      EDWARD STREET
      BRIGHTON
      BN88 1AH

      kind regards,
      Shep x

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      • #48
        Re: Amex-Charge card

        Thanks Shep
        GM

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        • #49
          Re: Amex-Charge card

          SAR sent to AEEurope ,thanks Shep
          GM

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          • #50
            Re: Amex-Charge card

            Well done

            Comment


            • #51
              Re: Amex-Charge card

              Got a recorded message from AE this morning.Would I phone them.Should I ignore this one as I SAR them.Have I rocked the cradle do you think.
              Perhaps theres a deal in the offing(or a big catch!)

              Comment


              • #52
                Re: Amex-Charge card

                Originally posted by greymatter View Post
                Got a recorded message from AE this morning.Would I phone them.Should I ignore this one as I SAR them.Have I rocked the cradle do you think.
                Perhaps theres a deal in the offing(or a big catch!)
                Just ignore for now........
                I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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                • #53
                  Re: Amex-Charge card

                  Yes, do not call them whatever you do!

                  Await the SAR - thats it.
                  I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

                  If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

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                  • #54
                    Re: Amex-Charge card

                    Thanks Nids,will do.
                    I thought this would be the case but its safer and better to check with you.

                    Comment


                    • #55
                      Re: Amex-Charge card

                      Hi Niddy
                      Got a letter this morning from AE .Telling me they have been trying to contact me(once) and have been unsuccessful.
                      If I want the info I must either phone them or if not send a copy of my passport and a utility bill to their Data Protection Office(Yea right!)
                      What response template should I send or wait and see?
                      I used adigitally signed requested SAR by the way.
                      GM
                      Last edited by greymatter; 28 January 2012, 11:06. Reason: update

                      Comment


                      • #56
                        Re: Amex-Charge card

                        Hi Peeps
                        (I realise Nids is up to his eyes in Web work) so can someone advise here please.
                        Thanks
                        GM

                        Comment


                        • #57
                          Re: Amex-Charge card

                          Originally posted by greymatter View Post
                          Hi Peeps
                          (I realise Nids is up to his eyes in Web work) so can someone advise here please.
                          Thanks
                          GM
                          I Would send this > Creditor Refusal of SAR
                          I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                          If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                          Comment


                          • #58
                            Re: Amex-Charge card

                            Thanks mate Just been away to eat and you've done it.

                            regards
                            Garlok

                            Comment


                            • #59
                              Re: Amex-Charge card

                              Originally posted by garlok View Post
                              Thanks mate Just been away to eat and you've done it.

                              regards
                              Garlok
                              you got time to eat.......
                              I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                              If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                              Comment


                              • #60
                                Re: Amex-Charge card

                                Thanks,but actually their response is well within the 40 days and basically they are after proof its me.Is there not a more suitable template at this juncture confirming that they have been corresponding with me at my address in the past and therefore its obvious that its me .
                                Thanks
                                GM

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