Natwest Loan No paperwork

[Never-In-Doubt]

Re: Natwest Loan No paperwork

Hiya

Woah - ok, i've read it all and have found a few things that aren't right, however I feel you need to pursue this via the FOS now and leave them to deal with it.

Initially I was happy to try and help but having read all the paperwork, there seems to be error after error which isn't really good - for Natwest I mean, thus I think you'll benefit going with and arguing via the FOS.

The fact they paid £300 into your account doesn't help either, how come you had no appeal process for that, how come you were not allowed to respond prior to their final response? It's dodgy and as such I strongly suggest you put together a timeline of events and list your complaints one by one, then send a copy with all the other stuff you have to the FOS and leave them to investigate things. In total, £550 isn't suffice - especially as you have an unenforceable loan with them, however that is irrelevant to the FOS so don't even mention it, they cannot comment on it as it's hearsay - however the fact the agreement cannot be found and the bank does not have a clue where it is, is a fault - sod their "we haven't done anything wrong" - course they have! How can they categorically guarantee that the document is safe, when they can't even find it? Thus their claim is incorrect so argue this point more.

Seriously, you need to leave this to the ombudsman as it's too much for you to take on with the bank, they are not qualified enough to deal with these complaints, so i'd be looking at the FOS.

[batchy_21]

Re: Natwest Loan No paperwork

Thanks Niddy

I will give them a bell after i have listed my points down.
What about the breach of the DPA i thought the FOS wont deal with that only the ICO?.
I will bullet point the incidents speak to them and then send the claim form. Dodgy is about the best word (amongst others!) to describe Natwest !!!
Thanks for all your help i will keep the thread updated to help others if / when they find themselves in this position!!
Cheers
Batchy_21

[batchy_21]

Re: Natwest Loan No paperwork

I have rang the FOS and they are sending out the complaint form.
NIDDY if i complete the form could you cast your eye over it to make sure i have covered all the points and it sounds hard hitting enough if that makes sense !!

Cheers

[Never-In-Doubt]

Re: Natwest Loan No paperwork

I thought you'd already been to the fos? You told me earlier you were dealing with an adjudicator etc....

Sorry, I'm confused here.

Regards to the breaches in data, they can sort this it's ok. I meant if you JUST had an ico breach then go to the ico. But the FOS is there for AFTER the ico complaint, as such. If that makes sense..

[batchy_21]

Re: Natwest Loan No paperwork

Yes no worries.
I had contacted the FOS a little whilst ago by email but they never got back to me. I spoke with someone at the FOS today and i have a case number and i am awaiting the form in the post.

cheers

[Never-In-Doubt]

Re: Natwest Loan No paperwork

Ok best of luck

[batchy_21]

Re: Natwest Loan No paperwork

Hi All


I received the complaint form for the FOS filled it in with the copies of the letters i sent to NIDDY and sent it recorded today. There were 8 points of concern / complaints there gonna love that !! So i will play the waiting game now.

After an earlier post that i was still paying the un-enforceable loan due to needing a mortgage etc. I spoke with three separate banks who stated that the default wouldn’t be a problem as the mortgage is secured against the home and as i have 8 other financial intuitions which are being paid up to date and on time they weren’t concerned result!


My question is shall i send Natwest an in dispute letter as it is with the FOS? Is there a template letter somewhere i can have a look at?

Thanks Guys
Batchy_21

[Never-In-Doubt]

Re: Natwest Loan No paperwork

Hi All


I received the complaint form for the FOS filled it in with the copies of the letters i sent to NIDDY and sent it recorded today. There were 8 points of concern / complaints there gonna love that !! So i will play the waiting game now.

After an earlier post that i was still paying the un-enforceable loan due to needing a mortgage etc. I spoke with three separate banks who stated that the default wouldn’t be a problem as the mortgage is secured against the home and as i have 8 other financial intuitions which are being paid up to date and on time they weren’t concerned result!

My question is shall i send Natwest an in dispute letter as it is with the FOS? Is there a template letter somewhere i can have a look at?

Thanks Guys
Batchy_21

Hiya

Ok first things first - well done on getting the letter sorted, lets see what happens yea?

regards to the default, one on its own may not cause much bother but what the banks have told you is wholly incorrect as any adverse data will affect you, the rate you pay and the amount offered. Remember, what you tell them helps them to make such an ill judged decision, however when you actually fill in the form and apply, things change somewhat.

I'm referring to the general, ie don't believe what lenders tell you - that is why we exist! Thing is they'll say anything to get a sale/commission so bear in mind until you apply, they cannot make such assumptions as the default could be for £100k and a week old for all they know!

Anyway, best of luck - I do hope you don't find this default too much of an issue, but do expect a higher charge - that is all down to rate-for-risk which all lenders use now.

[Never-In-Doubt]

Re: Natwest Loan No paperwork

My question is shall i send Natwest an in dispute letter as it is with the FOS? Is there a template letter somewhere i can have a look at?

Send a quick letter explaining you've gone to the FOS and will be in touch in due course and to hold all collection activity against the account, whilst this serious complaint is being dealt with.

That ought to about cover it

[batchy_21]

Re: Natwest Loan No paperwork

thanks niddy. i told my current bank everything for an honest answer they did go through things and spoke with the manager who did say as long can prove the dispute then there would be no problems and no higher charge! well fongers crossed for that.

regarding the letter is there a partocular department in natwest i should send it to, is ot the regulatory risk? cheers

[Never-In-Doubt]

Re: Natwest Loan No paperwork

thanks niddy. i told my current bank everything for an honest answer they did go through things and spoke with the manager who did say as long can prove the dispute then there would be no problems and no higher charge! well fongers crossed for that.

regarding the letter is there a partocular department in natwest i should send it to, is ot the regulatory risk? cheers

If you're getting hassle then you send it to whoever hassles you, otherwise you don't need to inform them, no.

[batchy_21]

Re: Natwest Loan No paperwork

No problemo thanks for help as always will send off the brief letter you advised on previous page to stop collecting whilst the matter is being dealt with by the FOS.

i shall keep the thread updated as and when i get some information
cheers

[batchy_21]

Re: Natwest Loan No paperwork

Hi All hope your all ok the new websit is great.

Ok i received a phone call today finally from the FOS who were investigating my complaint aganist Natwest.
I complained about Natwest losing my agreement
How the money borrowed didnt match what they paid in
The serious breaches of the DPA
and just how badly i had been treated.

The bottom line is that Natwest sent the FOS some computer printouts of my accounts but did not supply any lawful documents. The FOS are happy Natwest have provided enough detail to prove the money borrowed and owed.
Regarding the DPA the FOS said Natwest had a point when they said that it is not that serious unless my details were misused and i should just keep checking my credit File.
When i explained that actually they had commited offences under the DPA and even staff members the FOS were not interested.
However Natwest have offered me through the FOS £550 to say sorry for how i have been treated and for the breach of the DPA.
FOS said if i notice my details are misued in the future to re-contact them and they will look to get more compensation!!

Any thoughts??
Thanks

[batchy_21]

Re: Natwest Loan No paperwork

Guys,

Any ideas should i just accept and leave it or shall i keep pursuing them ???
thanks

[helmsman]

Re: Natwest Loan No paperwork

Guys,

Any ideas should i just accept and leave it or shall i keep pursuing them ???
thanks

Hi Batchy 21,
Cant say if compo is enough but I have a complaint against Nat Pest as well with the FOS since March havent heard anythng yet, I can certainly vouch that Nat Pest and paperwork do not go to gether they are useless, I have asked for compo and if FOS come down on my side I would hope for a lot more money than £350 but every case is different. I also have the option of going back to court if things dont go in my favour which I will.
Best of Luck.
Helmsman