Endeavour

[lookingforward]

Re: Endeavour

Update:

I rec'd an email from Alison Cassidy Senior Resolutions Manager who had been passed my emails from the CEO, she couldn't trace the a/c no so I emailed back so more info and heard nothing, got a letter from her saying the same thing so emailed again saying I could email scans of docs, heard nothing, then today a letter......................

Why am I not suprised that it's them weazling their way out of any responsibility ?

Alison Cassidy has responded stating she passed my complaint on to Mr Berry in a Specialist Dept within GE Money to review the claim further and he has concluded that they will not investigate the claim further due to the time that has passed since the policy was sold to me.
In addition when my claim was previously looked into I was informed that it was sold to me on a non-advised basis and therefore the sales advisor would not have provided any advice or recommendation in relation to the insurance...

Conclusion:
Based upon my findings I am unable to uphold your complaint due to the time limitation act 1980.

Berry's letter basically quotes the time limitation act and states that GE Money home lending Co's were not at any time members of the GISC which at the time administered a voluntary code only applicable to GISC members.
I can complain to the Finance and leasing association (FLA) but not the FOS as it's outside their jurisdiction (un-reg loan).
Looked on the FLA website and it says this re complaints against members

Please note that the FLA cannot award compensation or make a decision about your complaint.

Fat lot of good complaining to them would be then.

This letter is their final response on the matter.



So in a nutshell, despite their public friendly statement on the website, they haven't even looked at the points I raised, just looked at the date and thought "ah we can get out of this one" case closed.

[di30]

Re: Endeavour

Very useful, thanks Di

Your very welcome x

[lookingforward]

Re: Endeavour

Check this out here, this may help x

http://www.parliament.uk/about/contacting/mp/

http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4018047

Good luck.

Very useful, thanks Di

[di30]

Re: Endeavour

Check this out here, this may help x

http://www.parliament.uk/about/contacting/mp/

http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4018047

Good luck.

[lookingforward]

Re: Endeavour

That's just so typical of them!!

A suggestion here..........have you a good local MP?
If so I would get in touch/email your MP and ask if they will write to them on your behalf.
I hear this sometimes works for others.

Just a suggestion, but maybe worth a try.

To be honest I don't even know who my local MP is just shows what sterling work he/she does in the community

Good idea though, I'll have a look and find out.

[di30]

Re: Endeavour

That's just so typical of them!!

A suggestion here..........have you a good local MP?
If so I would get in touch/email your MP and ask if they will write to them on your behalf.
I hear this sometimes works for others.

Just a suggestion, but maybe worth a try.

[lookingforward]

Re: Endeavour

Rec'd an email from the CEO yesterday that simply stated all PPI claims are handled by a claims handling team at GE Money...............


Lets just say that I emailed him straight back

[di30]

Re: Endeavour

They all come across as so very helpful until that is you ask them to repay the money they fleeced from you

I second that Vossy.

[vossy]

Re: Endeavour

They all come across as so very helpful until that is you ask them to repay the money they fleeced from you

[di30]

Re: Endeavour

Re-sent the email at 2pm stating how disappointed I was at not receiving any response given their commitment (as per their web statement) to resolve PPI miss-selling prevelent on their PPI sales.

I've asked for an email confirmation by return that my complaint will be settled.

Nothing back yet

Sooooooooo frustrating!
I would get your local MP to chase the muppets up, if you have an helpful one.

[lookingforward]

Re: Endeavour

Re-sent the email at 2pm stating how disappointed I was at not receiving any response given their commitment (as per their web statement) to resolve PPI miss-selling prevelent on their PPI sales.

I've asked for an email confirmation by return that my complaint will be settled.

Nothing back yet

[lookingforward]

Re: Endeavour

Been away for a couple of weeks. Not a dicky bird from the CEO via email or letter in way of a response. The email didn't get bounced back so must be OK.

Will be sending another tomorrow methinks.

[vossy]

Re: Endeavour

Excellent stuff!

Vossy, how long did it take for them to email you back after you emailed the CEO? Cheers.

The CEO took about an hour Di, customer service had sat on or ignored my mails for about a week.

[di30]

Re: Endeavour

Sent

Excellent stuff!

Vossy, how long did it take for them to email you back after you emailed the CEO? Cheers.

[lookingforward]

Re: Endeavour

Sent